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12 49-9000012 Rev. 1
Troubleshooting
TROUBLESHOOTING
Problem Solution
Food Processing
The food is unevenly
processed.
The ingredients should be cut evenly into ½- to 1-inch pieces before processing.
Process in batches to avoid overloading.
Slices are uneven or
slanted.
Place evenly cut food, cut side down, into the feed tube.
Apply even pressure on the pusher.
Food falls over in
feed tube.
Feed tube should be packed full for best results.
Some food remains
on top of the disc.
It is normal for small pieces to remain; cut remaining bits by hand and add to
processed ingredients.
Cheese is not
shredding well.
Cheese should be processed immediately after being removed from the
refrigerator. Soft cheese like mozzarella must be placed in the freezer for 30
minutes prior to processing to ensure it is firm enough for shredding.
Dough Kneading
Motor slows down Amount of dough may exceed maximum capacity of your food processor. Remove
half and process in two batches.
Dough may be too wet (see number 8). If motor speeds up, continue processing.
If not, add more flour, 1 tablespoon at a time, until the motor speeds up. Process
until dough cleans the sides of the work bowl.
Blade does not
incorporate
ingredients.
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stream, or through the drizzle hole in the pusher, allowing the dry ingredients to
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bottom of the work bowl.
Blade rises in work
bowl.
Excessively sticky dough can cause blade to rise. Carefully reinsert blade and
immediately add 2 tablespoons of flour through feed tube while machine is running.
Dough doesn’t clean
inside of the work
bowl.
Amount of dough may exceed maximum capacity of your food processor. Remove
half and process in two batches.
Dough may be too dry.
Dough may be too wet.
Nub of dough forms
on top of blade and
does not become
uniformly kneaded.
Stop machine, carefully remove dough, divide it into 3 pieces and redistribute
them evenly in the work bowl.
Dough feels tough
after kneading.
Divide dough into 2 or 3 pieces and redistribute evenly in bowl. Process 10
seconds or until uniformly soft and pliable.
Dough is too dry. While machine is running, add water, 1 tablespoon at a time, until dough cleans
the inside of the bowl.
Dough is too wet. While machine is running, add flour, 1 tablespoon at a time, until dough cleans
the inside of the bowl.
Technical
The motor does not
start.
There is a safety interlock to prevent the motor from starting if it is not properly
assembled. Make sure the work bowl and work bowl cover are securely locked
into position.
If the motor still will not start, check the power cord and outlet.
The food processor
shuts off during
operation.
The cover may have become unlocked; check to make sure it is securely in
position.
A safety protector in the motor prevents the motor from overheating, which
is caused by excessive strain. Press the Off control button and wait 20 to 30
minutes to allow the food processor to cool off before resuming.
The motor slowed
down during
operation.
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motor to work harder. Simply reposition the food in the feed tube and try again.
The maximum load capacity may have been exceeded. Remove some of the
ingredients and continue processing.
The food processor
vibrated/moved
around countertop
during processing.
Make sure the rubber feet at the bottom of the unit are clean and dry. Also make
sure that the maximum load capacity is not being exceeded.
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the motor to work harder.
Save time and money! Review the charts on the following pages first and you may not need
to call for service.
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