User Manual Samsung QA55Q7FAMW Series 7 55 inch Q7 UHD QLED TV

• User Manual - (English)
• User manual - (English)

• Quick Setup Guide - (English)

Table of contents

• Connecting the TV to the One Connect
• TV Installation
• The Samsung Smart Remote
• Initial Setup
• Connecting to a Network
• Troubleshooting and Maintenance

User manual Television

Connecting the TV to the One Connect

Refer to the following figure and connect the Invisible Connection, supplied as an accessory, between the TV and the One Connect. Be sure to first untie the cable () of the Invisible Connection that is connected to the TV. If you untie the cable () of the Invisible Connection that will be connected to the One Connect, the cable may be entangled or damaged.

1. Connect the connector () of the Invisible Connection to the TV, and then connect the connector () to the One Connect.

2. After connecting the Invisible Connection between the TV and the One Connect, connect their power plugs to power outlets.

• When connecting the Invisible Connection, use a Bending Cover to prevent the cable of the Invisible Connection from being bent at a 90 degree angle. Failure to do so may cause damage to the cable.
• When connecting the Invisible Connection, pay attention to the shapes of its connectors so that they are connected correctly. Failure to do so may cause product malfunction.
• After connecting the Invisible Connection, wind the remaining cable around the Invisible Connection tube. Just winding or leaving the remaining cable as it is may cause damage to the cable.
• When connecting the Invisible Connection, be careful not to twist the cable of the Invisible Connection. Failure to do so may cause performance degradation to the TV or damage to the cable.
• Be careful not to take the following actions to prevent the Invisible Connection from being damaged:

CLASS 1 LASER PRODUCT

• Caution - Invisible laser radiation when open. Do not stare into beam.

– Do not bend or cut cables excessively.

– Do not place heavy objects on the cable.

– Do not disassemble the connector of the cable.

• Caution - Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

TV Installation

Mounting the TV on a wall

If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. Unless it is correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious damage to the TV.

For models providing wall mount adapters, install them as shown in the figure below before installing the wall mount kit.

• Refer to the installation manual included with the Samsung wall mount kit.

• Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you choose to install the wall mount on your own.

• You can install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, contact your nearest dealer for additional information. If you install the TV on a ceiling or slanted wall, it may fall and result in severe personal injury.

• Standard dimensions for wall mount kits are shown in the table on the next page.

• If you are installing a third-party wall mount, note that the length of the screws you can use to attach the TV to the wall mount is shown in column C in the table on the next page.

• When installing a wall mount kit, we recommend you fasten all four VESA screws.

• If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type of wall mount kit, depending on the geographical region.)

Do not install your wall mount kit while your TV is turned on. This may result in personal injury from electric shock.

• Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the TV set.

• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications.

• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.

• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or when the consumer fails to follow the product installation instructions.

• Do not mount the TV at more than a 15 degree tilt.

• Always have two people mount the TV onto a wall.

Providing proper ventilation for your TV

When you install your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.

When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung Electronics only. Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.

Attaching the TV to the Stand

Make sure you have all the accessories shown, and that you assemble the stand following the provided assembly instructions.

Safety Precaution: Securing the TV to the wall to prevent falling

Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure your children do not hang on or destabilise the TV. This action may cause the TV to tip over, causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer included with your TV. For added stability and safety, you can purchase and install the anti-fall device as described below.

WARNING: Never place a television set in an unstable location. The television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as

• Using cabinets or stands recommended by the manufacturer of the television set.

• Only using furniture that can safely support the television set.

• Ensuring the television set is not overhanging the edge of the supporting furniture.

• Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.

• Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.

• Educating children about the dangers of climbing on furniture to reach the television set or its controls.

If you are retaining and relocating the television set that you are replacing with this new set, you should apply the same precautions to the old set.

Preventing the TV from falling

1. Using the appropriate screws, firmly fasten a set of brackets to the wall. Confirm that the screws are firmly attached to the wall.

– You may need additional material such as wall anchors depending on the type of wall.

2. Using the appropriately sized screws, firmly fasten a set of brackets to the TV.

– For the screw specifications, refer to the standard screw part in the table under "Mounting the TV on a wall".

3. Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable, heavy-duty string, and then tie the string tightly.

– Install the TV near the wall so that it does not fall backwards.

– Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the TV.

Detach the Cover-terminal stand from the TV

Detach the Cover-Clean Back terminal from the TV

The Samsung Smart Remote

Pairing the TV to the Samsung Smart Remote

When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press and hold the buttons labelled and as shown in the figure on the left simultaneously for 3 seconds or more.

Installing batteries into the Samsung Smart Remote

1. Press the button at the top rear of the Samsung Smart Remote. The body will pop out slightly from the body cover.

2. Turn the remote over, and then slide the body of the remote upwards until the battery compartment is revealed.

3. Press the and buttons at both sides of the battery compartment to remove the existing batteries.

4. Insert two new batteries (1.5V AAA type) into the battery compartment making sure that the batteries' polarities (+, -) are oriented correctly. When done, slide the body of the remote until it is nearly in its original position.

5. Turn the remote over, press and hold the button on the top rear, and then slide the body of the remote down into place.

• Alkaline batteries are recommended for longer battery life.

Initial Setup

The initial setup dialogue box appears when the TV is first activated. Follow the on-screen instructions to finish the initial setup process. You can manually perform this process at a later time in the > Settings > General > Start Setup menu.

Using the TV Controller

You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control Menu. The Control menu appears when the TV Controller is pressed while the TV is On. For more information about its usage, refer to the figure below.

Connecting to a Network

Connecting the TV to a network gives you access to online services, such as Smart Hub, as well as software updates.

Network Connection - Wireless

Connect the TV to the Internet using a standard router or modem.

Network Connection - Wired

Connect your TV to your network using a LAN cable.

• The TV does not support the network speeds less than or equal to 10 Mbps.

• Use Cat7 (*STP Type) cable for the connection.

* Shielded Twist Pair

Mobile Network

Availability depends on the specific model and area.

While connecting to the mobile network, some functions might be unavailable.

Refer to the diagram and insert the Mobile Dongle (sold separately) into the USB port. The Mobile Dongle must be connected to the TV in order to connect to the mobile network. However, the Mobile Dongle is sold separately and is not available from Samsung.

If you have any problems using online services, please contact your Internet service provider.

• When you use a large mobile dongle(Data Card), USB devices may not work properly due to interferences among the USB ports, or the wireless network may not work properly due to interferences from the peripherals and surroundings. In this case, use a USB extension cable.

Supported Telecom and Model Name

For more information, refer to the e-Manual.

Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit website and click on Support, or contact the call centre listed on the back cover of this manual.

• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

• Make sure the connection to the device is correct and that all cables are fully inserted.

• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

• Confirm that the correct input source has been selected ( > Source).

• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

– This function is only available on certain models in specific geographical areas.

The remote control does not work.

• Check if the power indicator on the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.

• Make sure that the batteries are installed with their poles (+/–) in the correct direction.

• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.

• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

• Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

The TV settings are lost after 5 minutes.

• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode ( >Settings > General > System Manager > Usage Mode > Home Mode).

Intermittent Wi-Fi

• Make sure the TV has a network connection ( >Settings > General > Network > Network Status).

• Make sure the Wi-Fi password is entered correctly.

• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

• Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

• Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

• Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

• Diagnose your TV

• Adjust the TV settings for you

• Perform a factory reset on your TV

• Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1. Call the Samsung Contact Centre and ask for remote support.

2. Open the menu on your TV and go to the Support section.

3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4. The agent will then access your TV.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to > Settings > General > Eco Solution > Ambient Light Detection.

• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light Detection function.

• Do not block the sensor with any object. This can decrease picture brightness.

Still image warning

Avoid displaying still images (such as jpeg picture files), still image elements (such as TV channel logos, stock or news crawls at the screen bottom etc.), or programmes in panorama or 4:3 image format on the screen. If you constantly display still pictures, it can cause image burn-in on the LED screen and affect image quality. To reduce the risk of this adverse effect, please follow the recommendations below:

• Avoid displaying the same TV channel for long periods.

• Always try to display any image in full screen. Use the picture format menu of the TV for the best possible match.

• Reduce brightness and contrast to avoid the appearance of after-images.

• Use all TV features designed to reduce image retention and screen burn. Refer to the e-Manual for details.

Caring for the TV

• If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean the debris off before watching TV.

• The exterior and screen of the TV can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.

• Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.

• To clean the screen, turn off the TV, then gently wipe away smudges and fingerprints on the panel with a micro-fiber cloth. Clean the body or panel of the TV with a micro-fiber cloth dampened with a small amount of water. After that, remove the moisture with a dry cloth. While cleaning, do not apply strong force to the surface of the panel because it can damage the panel. Never use flammable liquids (benzene, thinner, etc.) or a cleaning agent. For stubborn smudges, spray a small amount of screen cleaner on a micro-fiber cloth, and then use the cloth to wipe away the smudges.