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3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
note:
HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the
carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you
proceed.
Try to print. If the issue persists, continue to the next step.
Step 5: Replace the problem ink cartridge
If the previous steps have not helped, replace the ink cartridge indicated on the printer control
panel.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty
on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited
warranty information for your supplies.
1. Open the ink cartridge access door.
2. Wait until the printer is idle and silent before you proceed.
3. Press the tab inward on the front of the ink cartridge to release it, and then pull up on the
ink cartridge to remove it from the slot.
Figure : Removing the ink cartridge
4. Remove a new ink cartridge from its package, and then pull the orange pull-tab straight
back.
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