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Error Message Cause Action
Tray Settings
This message is displayed when the
setting to confirm the paper type and size
is enabled.
To not display this confirmation message,
change the setting to Off.
See Related Information: Change the
Check Paper Size Setting.
Unable to Clean XX
Unable to Initialize
XX
Unable to Print XX
The machine has a mechanical problem.
-OR-
A foreign object, such as a paper clip or a
piece of ripped paper, is in the machine.
Open the scanner cover and remove any
foreign objects and paper scraps from
inside the machine. If the error message
continues, disconnect the machine from
the power for several minutes, and then
reconnect it.
See Related Information: Paper is
Jammed Inside and in the Front of the
Machine (Jam A Inside/Front).
() If you cannot print received faxes,
transfer them to another fax machine or to
your computer.
See Related Information: Transfer Your
Faxes or Fax Journal Report.
Unable to Scan XX
The machine has a mechanical problem. Disconnect the machine from the power
for several minutes, and then reconnect it.
If you cannot print received faxes, transfer
them to another fax machine or to your
computer.
See Related Information: Transfer Your
Faxes or Fax Journal Report.
Unusable Device
Disconnect device
from front connector
& turn machine off &
then on
A broken device is connected to the USB
direct interface.
Unplug the device from the USB direct
interface, then press
to turn the
machine off and then on again.
Unusable Device
Please disconnect USB
device.
A USB device or USB flash drive that is
not supported has been connected to the
USB direct interface.
Unplug the device from the USB direct
interface. Turn the machine off and then
on again.
Wrong Ink Cartridge
The ink cartridge model number is not
compatible with your machine.
Verify whether the cartridge model
number will work with your machine.
Wrong Ink Color
An ink cartridge has been installed in the
wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their correct
positions.
Related Information
• Troubleshooting
• Transfer Your Faxes or Fax Journal Report
• Error Messages When Using the Brother Web Connect Feature
• Touchscreen LCD Overview
• Print the Network Configuration Report
• Replace the Ink Cartridges
• Change the Check Paper Size Setting
• Telephone Line Interference/VoIP
• Load Documents in the Automatic Document Feeder (ADF)
• Document Jams
• Turn off Distinctive Ring
490
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