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www.BISSELL.com
10
Troubleshooting
Problem Possible Causes Remedies
Vacuum
won’t turn
ON
Battery isn’t fully charged. Charge battery. Follow charging
battery instructions on page 5.
Wrong charger is being used. Be sure to use only the charger
supplied with your product. The label
on the detachable hand vacuum will
list which charger can be used.
Vacuum
won’t turn on
and LED light
is solid RED
Brush Roll stalled by debris. Clear the Brush Roll and brush roll
end cap area. Follow instructions on
page 8.
Brush Roll
not turning
Brush Roll is jammed. Remove obstruction. Follow
instructions on page 8.
Brush Roll needs to be reset. Follow instructions on page 8.
Vacuum
cleaner
has low
suction
Dirt Tank is full. Empty tank.
Dirt Tank isn’t installed properly. Position tank correctly and
snap firmly into place.
Foot is loose. Make sure foot is fully inserted into
body of vacuum.
Filters need cleaning. Follow cleaning instructions on
page 7.
Filters need replacing. Contact BISSELL Consumer Care.
Clog or obstruction in foot area. Detach foot from main body and
examine and remove clog from brush
chamber.
Visible dirt
escaping
from vacuum
Dirt Tank is full of debris. Empty tank.
Filter Assembly is missing or
installed incorrectly.
Check filter for correct installation.
Dirt Tank installed incorrectly. Position tank correctly and
snap firmly into place
Vacuum
won’t charge
Wrong charger is being used. Use only the charger that comes with
the machine.
Hand vacuum may not be
installed in place properly.
Remove the hand vacuum and install
it properly.
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing
maintenance or troubleshooting.
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