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15. The browser may prompt you to install a plugin. Click install to download the plugin, and then
click on the plugin installation file to install the plugin.
16. If the browser prompts you to allow the plugin to work on the computer, hit Allow to ensure
the plugin can run successfully.
17. Enter in login details into the username and password fields and click login.
If the process above is not working, please contact Amcrest Support via one of the following options:
Visit http://amcrest.com/contacts and use the email form.
Call Amcrest Support using one of the following numbers
Toll Free: (888) 212-7538
International Callers (Outside of US): +1-713-893-8956
USA: (888) 212-7538
Canada: 437-888-0177
UK: 203-769-2757
Email Amcrest Customer Support [email protected]m
4.7.2 Port Forwarding Remote Web Access Setup
Port Forwarding is an alternative method to setting up remote access for Amcrest cameras. This method
should only be used if the UPnP/DDNS Remote Access method did not work.
Below is a step-by-step walkthrough that details how to setup the camera for Remote Web Access using
Port Forwarding:
1. Login to your camera, open the main menu then go to Setup -> Network.
2. Open the TCP/IP settings screen.
3. By default, the camera has the mode set to DHCP. Ensure that DHCP is selected. The IP
Address, Subnet Mask, Default Gateway, Preferred DNS, and Alternate DNS should all be 0s if
DHCP is selected.
4. Click Save to save these settings. This should now open the main menu.
5. From the main menu, go to Setup -> Network.
6. On the TCP/IP settings screen, the IP Address, Subnet Mask, Default Gateway, Preferred DNS,
and Alternate DNS should all be populated.
7. Click the radio button next to Static, to change the mode to Static.
8. Write down the IP Address that is currently in the IP address field.
9. Click the Save button.
10. Using the left hand menu, go to the Connection menu, and write down the TCP, UDP, and HTTP
port number. It is recommended to ensure that these port numbers are at least 5 digits long to
prevent any port conflicts. If need be, change each of these port numbers to a 5 digit number
that is less than 65535, note the numbers down, and click save before proceeding to the next
step.
11. Go to http://www.canyouseeme.org/ and check to ensure each of the port numbers specified
in step 10 is open.
12. Write down the manufacturer name, brand, and model name for the router that the camera is
connected to, and then proceed to http://www.portforward.com on your web browser.
13. Open the port forwarding guide section on the left hand side menu.
14. Find the router brand name in the list and click it.
15. Find the router model number and click it.
16. Click the Default Guide link near the middle of the page.
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