You can watch live broadcasts by connecting a coaxial cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.
You can view detailed information about external devices that can be connected to the TV.
>
Source > Connection Guide Try Now
It shows you how to connect various external devices, such as video devices, game consoles, and PCs using pictures. If you select the connection method and an external device, the connection details appear.
You can connect a coaxial cable to your TV.
Connecting to the Internet
You can get access to the Internet through your TV.
>
> Settings >General >Network > Open Network Settings Try Now
Establishing a wired Internet connection
>
> Settings >General> Network> Open Network Settings> Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
Establishing a wireless Internet connection
>> Settings >General> Network> Open Network Settings> Wireless
Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information.
Settings > General > Network > Network Status.You can view detailed information about the connection cables for external devices that can be connected to the TV.
You can switch between TV programs and the content of external devices.
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen.
Editing the name and icon of an external device
Source
You can change the port name for a connected external device or add it to the Home Screen.
1. Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.
2. Edit
You can rename the input ports and change the device icons.
3. Information
You can view detailed information about an external device.
4. Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
Displays device connection instructions.
You can view how to use the remote control.
Lets you register external devices to your Samsung remote control and control them using the Remote.
When connecting an external device, note the following:
Connection notes for HDMI
– High Speed HDMI Cable
– High Speed HDMI Cable with Ethernet
– Premium High Speed HDMI Cable
– Premium High Speed HDMI Cable with Ethernet
– Ultra High Speed HDMI Cable
Connection notes for computers
Connection notes for mobile devices
> Source > Connection Guide > Smartphone > Apple AirPlay.You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use.
About the Samsung Smart Remote (QLED TV/AU9 Series or higher/The
Frame)
Learn about the buttons on the Samsung Smart Remote.
Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions.
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the 
and 
buttons simultaneously for 3 seconds or more.
Control the TV and connected external devices with a Samsung remote control.
Source > Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.
Connecting an external device through Anynet+ and using their menus
Settings > General > External Device Manager > Anynet+ (HDMI-CEC) Try Now
The device is automatically connected to the TV. After the connection process is finished, you can access the menu of the connected device using your TV remote and control the device.
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a keyboard, mouse, or gamepad to make it easier to control the TV.
Settings > General > External Device Manager > Input Device Manager Try Now
You can connect a keyboard, mouse, or gamepad to control the TV easily.
Connecting a USB keyboard, mouse, or gamepad
Source > Connection Guide > Input Device).Connecting a Bluetooth keyboard, mouse, or gamepad
Settings > General > External > Device Manager > Input Device Manager > Bluetooth > Device List
Setting up the input devices
Settings > General > External Device Manager > Input Device Manager
You can set up the keyboard with the Keyboard Language and Keyboard Type functions.
You can set up the mouse with the Primary Button and Pointer Speed functions.
Use the virtual keyboard to enter text on your TV.
1. Recommended text
When you type a word you want to use as a search term, this function displays related suggestions from which you can choose one.
2. Options
Select on the virtual keyboard screen. The following options are available:
The options available may differ depending on the function running currently.
3. Predict Next Character
Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You can use the directional buttons on the remote control to select one.
You can enjoy various apps with Smart Hub.
Using Smart Hub
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.
>
Settings > Terms & Privacy. Try Now> Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub).Displaying the Home Screen
Press the 
button.
The image on your TV may differ from the image above depending on the model and geographical area.
On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
1. Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.
You can open the user manual embedded in your TV.
In Intelligent Mode, the TV recognises and analyses the surroundings, noise, the content and your usage patterns to provide the best viewing experience. To turn Intelligent Mode on or off, press the Select button. To set the detailed options, press the up directional button, and then select Intelligent Mode Settings.
You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make adjustments, press the up directional button, and then select Picture Setup.
You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select button. To make adjustments, press the up directional button, and then select Equalizer Setup.
You can select which speakers the TV uses for audio output. To change the audio output, press the Select button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker List.
Connecting Bluetooth speaker may not be supported depending on the model or geographical area.
You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a PlayStationTM, XboxTM, or Nintendo SwitchTM. To turn Game Mode on or off, press the Select button.
For more information, refer to "Setting the Viewing Environment for External Devices."
This function is only available when an external input source is being used.
This function may not be supported depending on the model.
You can view the current network and Internet status. Press the up directional button, and then select Network Status or Network Settings.
You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button.
You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Picture Clarity Settings.
You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI eARC) for external devices that support the Dolby Digital+ format.
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
You can run Device Care to diagnose and optimize your TV. Device Care can also check and optimize the TV's storage. If any problem is found, the TV can call for technical support.
Display the Settings menu.
This function may not be supported depending on the model or geographical area.
2. 
Source
You can select an external device connected to the TV.
For more information, refer to "Switching between external devices connected to the TV."
3. 
Search
You can search for channels, programs, movie titles, and apps from Smart Hub.
To use this feature, the TV must be connected to the Internet.
This function may not be supported depending on the model.
4. 
Apps
You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your TV.
To use this feature, the TV must be connected to the Internet.
For more information, refer to "Using the Apps Service."
5. 
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential real-time information, such as weather, time, and news, on the TV screen when you are not watching TV.
To return to the TV mode, press the 
button in Ambient Mode. To shut off the TV, press the 
button.
6. Home
This menu appears first when you press the button. Then you can quickly access Samsung Account, Notification or Privacy Choices.
Go to the Samsung Account screen to create a new account or sign out of your account.
For more information, refer to "Using a Samsung account"
NotificationYou can view a list of ͝notification for all events that occur on your TV. A ͝notification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device.
If you move the focus to Notification, and then press the Select button, a ͝notification window appears on the right and the following functions are available:
- 
Delete All
You can delete all your notifications.
- Settings
You can select services you want to be notified about.
When you select Allow sound, notifications are displayed with a notification sound.
You can view and set the privacy policy for Smart Hub and various other services.
7. Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and movies, in one place. Universal Guide can recommend content tailored to your preferences.
You can use this feature on your mobile device with the Samsung SmartThings app.
To enjoy the content from these apps on your TV, they must be installed on the TV.
Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content, such as artworks, photos, or to display the content.
Portrait Mode
When you do not use The Sero, you can rotate its screen vertically to see content such as photos, images, and time display.
8. Moving an item on the Home Screen
Move the focus to the app you want to move, press and hold the Select button on the remote control, and then select Move in option menu. Move the app to the desired position by pressing the left or right directional button, and then press the Select button. The selected app is moved on the Home screen.
9. Removing an item on the Home Screen
Move the focus to the app you want to delete, press and hold the Select button on the remote control, and then select Remove in option menu. The selected app is deleted.
Launching Smart Hub automatically
> Settings > General > Smart Features > Autorun Smart Hub Try Now
When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on. You can turn this function on or off. Press the Select button at the current menu.
Launching the last used app automatically
> Settings > General > Smart Features > Autorun Last App Try Now
If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. You can turn this function on or off. Press the Select button at the current menu.
Managing your Samsung account
> Settings > General > System Manager > Samsung Account > My Account
When you sign in to your Samsung account, you can use the following functions:
When multiple people share the TV, you can sign out of your account to prevent others from seeing it.
To sign out of your Samsung Account ( > Settings > General > System Manager > Samsung Account), move the focus to your account's icon, and then press the Select button. When a pop-up window appears, select Sign Out.
You can edit your account information.
To protect personal information, enter Edit Profile and then Sign-in Method is set to Profile image selection and password entry (High security).
If you want the TV to log you into your account automatically whenever you turn on the TV, click Stay Signed In.
You can view or manage your payment information.
You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings.
Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favorites and website bookmarks that you registered on other devices.
You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (http:// account.samsung.com).
You can view the user agreement and privacy policy.
For more information about the terms and conditions, privacy policy, select View Details.
Playing Multimedia Content on a Remote PC
When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears. When the sharing folder icon is clicked in the top bar, the folders shared on Windows or Mac OS appear. You can play back any media content in a folder.
For more information, refer to "Playing pictures/video/music."
To use this function, the folder sharing option on the computer to access must have been enabled as shown below:
It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition.
When playing a video file via a remote computer, the screen or sound breaking may be encountered.
Using Screen Sharing (Wireless)
Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC.
Using Samsung DeX
Samsung DeX can be connected from the TV via wireless network.
When the mobile device does not appear on the screen, select Mobile Connection Guide and then follow the screen instructions.
Using Office 365
You can read or create a document after accessing the 365 website.
Adding the Cloud Service
Select the Add Cloud Service icon. Use the bookmarking function of the browser, you can add or delete the cloud service link to or from Remote Access.
Using Cloud Service
You can access the cloud service by selecting the cloud service icon added to Remote Access.
Setting Samsung Pass or Remote Access Pass.
Set Samsung Pass or Remote Access Pass to Use in Source Remote Access Run the Remote Access browser (Additionally select Office 365 or Add Cloud Service) Internet Menu Settings.
Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.
However, the log in to Remote Access Pass may not work depending on the site policy.
The cloud service supports the following keyboard shortcuts:
Download and run various apps from Smart Hub.
Apps
You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your TV.
1. 
Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
2. 
App Search
You can search for available apps.
3. Settings
You can manage the installed apps.
Installing an app
Managing installed apps
Select Settings on Apps. You can manage installed apps.
1. Removing an app
The selected app is deleted.
2. Adding apps to the Home Screen
The selected app is added to the Home Screen.
3. Locking and unlocking apps
The selected app is locked or unlocked.
4. Moving apps
The selected app is moved.
5. Reinstalling an app
Reinstallation starts.
6. Checking the app information details
The app information screen appears.
7. Automatically updating apps
To automatically update the installed apps, set Auto update to ON.
Monitor and configure the smart devices you have connected to the SmartThings service.
> SmartThings
From your TV, you can monitor and configure smart devices you connected to the SmartThings service via the SmartThings app installed on them. You can receive ͝notifications about the statuses of your connected devices.
1. Location selection list
Press the Select button to identify all connected devices or the devices to a location.
2. Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
3. Settings
Turn ͝notifications on or off for the connected smart devices.
4. Scenes
Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device.
5. Device list
View a list of the connected smart devices and their statuses.
You can add and control new devices through the SmartThings app on your mobile device. You can check and control various devices, such as speakers, smart devices (IoT devices), and home appliances registered on the server. Please refer to the user guide of the SmartThings app on your mobile device for more details.
Controlling your TV with the mobile SmartThings app
You can register your TV and use some features of the TV through the SmartThings app on your mobile device.
Control and read the manual embedded in your TV.
Launching the e-Manual
> Settings > Support > Open e-Manual
You can view the embedded e-Manual that contains information about your TV's key features.
Surf the Internet on your TV.
> Internet
When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it.
Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc.
> Source > Connected Device Try Now
You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.
You can use the following functions on the media content list screen of a storage device.
1. Filter By
Filters the media content by type of media.
2. Sort By
Sorts the content list by Title or Date.
This function may not be supported depending on the type of external device.
3. Options
Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
Playing multimedia content on a PC or mobile device
> Source. The media content list in the device appears.The selected content is played.
Playing multimedia content on a USB device
1. Connect a USB device to the USB port.
2. When a pop-up message appears on the screen, select Browse to easily move to the list of multimedia content stored on the device.
> Source screen.3. Select a content item to play from the list.
The selected content is played.
Listening to your mobile device sound through the TV speaker using Sound Mirroring
The selected media is played through the TV speaker.
Buttons and functions available while playing multimedia content
Press the Select button while playing any video, or photo content. The following buttons appear.
The provided buttons and functions may not be supported depending on the model or geographical area.
The available buttons and functions may differ with the content you are viewing or playing.
Pauses or plays the multimedia content. You can use the following functions when the video is paused. Note that with the video paused, the TV does not play audio.
- Slow Rewind or Slow Forward: Allows you to play a video slowly backward 
or
forward by selecting the or option. There are 3 playback speeds. To change the playback speed, press the option repeatedly. To return to normal speed, select the 
option or 
press the button.
Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video.
This function may not be supported depending on the file format.
Stop the contents being played.
Displays the previous or the next multimedia content file.
Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times faster than normal, select the button repeatedly. To return to normal speed, select the option or press the button.
You can use the following functions when the video is paused. Note that with the video paused, the TV does not play audio.
Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly.
Plays music files in random order.
Plays music files with the screen off.
Fits a photo to the screen.
Rotates a photo left or right.
Zooms in a photo.
Pauses or resumes the background music while the TV displays photos.
This function is available after enabling the Background Music option.
The available options may differ with the model and content.
Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote to control your TV.
>> Settings > General > Voice > Voice Assistant)You can change the settings for the picture and the sound according to your preference.
Adjusting the Picture Quality
Change the Picture Mode and adjust Expert Settings.
Choosing a picture mode
>> Settings > Picture > Picture Mode Try Now
You can select the Picture Mode that provides the best viewing experience.
Makes the picture brighter and clearer in bright viewing environments.
Is the default mode suitable for general viewing environments.
Reduces eye strain for a comfortable viewing experience.
Is suitable for watching TV or movies in a dark room.
You can watch the source content (e.g., movie) as it is. The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching.
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual.
>> Settings > Sound > Wi-Fi Speaker Surround Setup Try Now
If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound configuration with or without a sound bar.
A surround sound configuration can be used if all of the following conditions are met:
You can change the settings of a Voice Assistant after selecting it
Select the Voice Assistant
>> Settings > General > Voice > Voice Assistant
Select which Voice Assistant you would like to help control your TV.
To use this function, the TV must be connected to the Internet.
This function may not be supported depending on the model or geographical area.
Voice Wake-up may not be available depending on the Voice Assistant and language.
To use the Voice Assistant, follow the instructions on the TV screen to enable the selected Voice Assistant.
To change the settings for Voice Assistant, run the Settings menu under each Voice Assistant ( >> Settings > General > Voice > Voice Assistant).
To enable the Settings menus for each Voice Assistant, log in each Voice Assistant.
For an example of Voice command, see the Settings menus for each Voice Assistant.
You can get instructions and information that you must read after installation.
Read Before Using Apps
Read this information before using Apps.
Read this information before playing media content.
Limitations to the use of photo, video, and music Try Now
Read this information before using a Bluetooth device.
This function may not be supported depending on the model or geographical area.
Restrictions on using Bluetooth
- When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the TV.
- When the device is subject to electrical variation from obstructions caused by a wall, corner, or office partitioning.
- When the device is exposed to electrical interference from same frequency-band devices including medical equipment, microwave ovens, and wireless LANs.
- DIGITAL AUDIO OUT (OPTICAL) port
- HDMI (eARC) port
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
Settings
Support Self Diagnosis Start Picture Test 
Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.
Flickering and Dimming
If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.
Disable Ambient Light Detection, Power Saving Mode, or Motion Lighting.
Settings General Eco Solution Ambient Light DetectionSettings General Eco Solution Power Saving ModeSettings General Eco Solution Motion Lighting Settings Picture Expert Settings Contrast EnhancerRun Picture Test. When the tested image quality is normal, check the signal of the connected device.
Settings Support Device Care Self Diagnosis Picture TestComponent Connections/ Screen Color
If the color on your TV screen is not correct or the black and white colors are off, run Start Picture Test.
Settings Support Self Diagnosis Start Picture TestIf the test results indicate that the problem is not caused by the TV, do the following:
When using the One Connect, confirm that its video input connectors are connected to the correct external device video output connectors.
When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are plugged into their proper connectors.
For more information about how to connect an external device, run Connection Guide.
Source Connection GuideScreen Brightness
If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first.
Settings Picture Expert Settings Reset PictureSettings General Power and Energy Saving Brightness OptimizationIf the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings fiθθϩࢋ
Settings Picture Expert Settings ContrastSettings Picture Expert Settings BrightnessSettings Picture Expert Settings SharpnessSettings Picture Expert Settings ColorSettings Picture Expert Settings Tint (G/R)Blurring, or Juddering
If you notice blurring or juddering on the screen, use the Auto Motion Plus Settings function to resolve the issue.
Settings Picture Expert Settings Auto Motion Plus SettingsUnwanted Powering Off
If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time.
Settings General System Manager Time Sleep TimerIf the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
Settings General Eco Solution Auto Power OffSettings General System Manager Time Off TimerProblems Powering On
If you are having problems powering on your TV, there are a number of things to check before calling the service department.
Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally.
Make sure that the antenna cable or cable TV cable is firmly connected.
If you have a cable box or satellite box, confirm that it is plugged in and turned on.
Unable to find a Channel
If your TV is not connected to a cable box or satellite box, run Auto Program.
Settings Broadcasting Auto ProgramWhen using a broadcast receiver such as set-top box and IPTV, check the connection to the TV.
Source Connection GuideWhen the symptom persists, contact your service provider.
The TV image does not look as good as it did in the store.
Store displays are tuned to a digital HD channel.
If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.Use HDMI or Component cables to deliver HD (high definition) picture quality.
If you use an analog cable box or satellite box, upgrade to a digital cable box or satellite box and adjust the digital cable box and satellite box's video output resolution to UHD or HD.
Be sure to use an HDMI cable to enjoy high quality videos.
Source Connection Guide Video Device HDMI
To connect the TV with your PC, make sure that your PC's graphic card supports UHD resolutions.
For more information about the supported UHD resolutions, refer to "Supported Resolutions for UHD Input Signals."
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.
The color is wrong or missing.
If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks.
Incorrect or loose connections may cause color problems or a blank screen.
The color is poor or the picture is not bright enough.
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.
Settings Picture Picture ModeSettings Picture Expert Settings BrightnessSettings Picture Expert Settings SharpnessSettings Picture Expert Settings ColorSee if Power Saving Mode has been enabled.
Settings General Eco Solution Power Saving ModeTry resetting the picture.
Settings Picture Expert Settings Reset PictureThere is a dotted line on the edge of the screen.
Change Picture Size Settings to 16:9 Standard.
Settings Picture Picture Size Settings 16:9 StandardThe picture is black and white.
If you are using AV or analog equipment, disconnect the adapter from the Component (Blue) input port on the TV and connect it to the AV (Yellow) input port.
Check whether Grayscale is set to On.
Settings General Accessibility GrayscaleThe picture won’t display in full screen.
HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
Settings Picture Picture Size SettingsPicture SizeThe Caption function in the TV menu is deactivated.
When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device.
Captions appear on the TV screen.
Turn off the Caption function in Caption Settings.
Settings General Accessibility Caption Settings CaptionThe HDR of the connected external device turns off
Expand the reception range of the corresponding HDMI input signal in Input Signal Plus.
Settings General External Device Manager Input Signal PlusThe TV remains on or does not turn on automatically.
If the surrounding area is too dark or bright, the motion sensor may not work normally. The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles). If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
Motion Sensor may not be supported depending on the model or geographical area.
The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences). You can adjust the response level by adjusting the sensitivity of the motion detector.
Art Settings Motion Detector
Motion Detector may not be supported depending on the model or geographical area.
When the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
Settings Support Self Diagnosis Start Sound Test
If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
How can I connect an audio device to the TV?
The connection method may differ depending on the audio device. For more information about how to connect an audio device, run Connection Guide.
Source Connection Guide Audio DeviceThere is no sound or the sound is too low at maximum volume.
Check the volume control of your TV, and then check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV.
Check the cable connection between an external device and the TV and then try cable connection again.
The picture is good but there is no sound.
Set Sound Output to TV Speaker.
Settings Sound Sound OutputIf you are using an external device, check the device’s audio output option.
For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable.
To listen to computer sound, connect an external speaker to the computer’s audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s power cable.
With a set-top box or cable box, check the cable connection and reboot the external device. When the symptom persists, contact your service provider.
No sound is heard.
Check whether the Digital Output Audio Format is set to Dolby Digital+.
If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content.
It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats.
Settings Sound Expert Settings Digital Output Audio Format AutoThe speakers are making an odd sound.
Run Start Sound Test.
Settings Support Self Diagnosis Start Sound TestMake sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the signal information. A low signal level may cause sound distortions.
Settings Support Device Care Self Diagnosis Signal Information
The sound is interrupted.
The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure that the Bluetooth speaker and the wireless access point are on a straight line, and the Bluetooth speaker is placed as close as possible to the TV.
To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency.
When the symptom persists, it is recommended to use wired connection such as HDMI eARC and Optical.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
Turn off the Voice Guide function in Voice Guide Settings.
Settings General Accessibility Voice Guide Settings Voice GuideThe TV audio is not being played through the AV receiver.
Check the A/V receiver's power supply and its settings.
The sound is not heard clearly.
Change to an appropriate sound mode.
Settings Sound Sound ModeWhen Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are automatically adjusted to the surroundings.
Settings General Intelligent Mode Settings Intelligent ModeThis function may not be supported depending on the model.
To optimize the sound depending on the surroundings, select Adaptive Sound+.
Settings General Intelligent Mode Settings Adaptive Sound+
This function may not be supported depending on the model.
The volume of the external device cannot be adjusted.
Check the cable connection between the TV and the external device.
When connecting an external speaker such as home theater via HDMI, make sure it is connected to the HDMI (eARC) port on the TV. Make sure that the Settings General External Device Manager Anynet+ (HDMI-CEC) is active on your TV.
I want to turn off and on the TV and audio device at the same time.
When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.
When you connect an audio device that supports HDMI eARC to the HDMI (eARC) port on the TV, the power turns off and on together.
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
Weak or No Signal” displayed in TV mode/ cannot find channel.
Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
Source SourcesWhen using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.
The TV is not receiving all channels.
Confirm that the coaxial cable is securely connected to the TV.
Run Start Setup or Auto Program.
Settings General Start SetupSettings Broadcasting Auto ProgramBroadcasting is deactivated.
Broadcasting is only available when Source is set to TV.
Broadcasting cannot be accessed while you watch TV using a cable box or satellite box.
Broadcasting cannot be accessed while a recording is in progress or the Timeshift function is running.
When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem.
The "Mode Not Supported" message appears.
Adjust the output resolution of the external device to a resolution supported by the TV.
The video is OK but there is no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using an HDMI-to-DVI cable, a separate audio cable is required.
To listen to the computer sound, connect external speakers to the audio output connection of the computer.
No screen appears when connecting the TV to an external device.
For more information about how to connect an external device, run Connection Guide.
Source Connection GuideMake sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
Source SourcesI want to connect to a Bluetooth speaker.
For more information on how to connect a Bluetooth speaker, see Audio Device Bluetooth in Connection Guide.
Source Connection Guide Audio Device BluetoothThe PC screen does not appear or it flickers
When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV. When the symptom persists, check that the PC is in Sleep mode and then set Input Signal Plus to On.
Settings General External Device Manager Input Signal PlusWhen the set resolution is not matched, it may cause a blank or fl̈ʀ̧ʪθ̈͝ ̋ screen. For the PC supported resolution, see "Read Before Connecting a Computer (Supported Resolutions)."
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem
The TV cannot connect to your network or apps (for Internet compatible models only).
Make sure the TV has a network connection.
Settings Support Self Diagnosis Start Smart Hub Connection Test
If the TV has trouble with network connection or TV services, check the Smart Hub connection status.
Wireless network connection failed. Unable to connect to a wireless access point.
Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Enter the correct password if required. If the wireless connection fails, connect the TV to the access point via a LAN cable.
If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
Wired network connection failed.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Auto IP configuration failed. Unable to connect to the network.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on.
If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Disconnect and then reconnect the power cable of the access point, or press and hold the power button for 3 seconds.
Connected to a local network, but not to the Internet.
1. Check if the Internet LAN cable is connected to the access point's external LAN port.
2. Check the DNS setting in IP Settings.
Settings General Network Network Status IP Settings
Network setup is completed, but unable to connect to the Internet.
If the problem persists, contact your Internet service provider.
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
What is Anynet+?
You can use the TV's remote control to control external devices that support Anynet+ (HDMICEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Anynet+ does not work.
Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
Settings General External Device Manager Anynet+ (HDMI-CEC)Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Initial Setup, etc.
If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
Move the focus to the Anynet+ device at Source, and then press the up directional button to move to Anynet+, and then press the Select button.
Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.
Settings General External Device Manager Anynet+ (HDMI-CEC)I want to exit Anynet+. I also do not want the connected devices to turn on and off when the TV is turned on or off.
Set Anynet+ (HDMI-CEC) to Off.
Settings General External Device Manager Anynet+ (HDMI-CEC)The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
You cannot use the remote control when the TV is configuring Anynet+ or switching to the TV viewing srceen
Use the remote control after the TV has completed the Anynet+ configuration or has switched to the TV viewing screen.
The Anynet+ device won't play.
You cannot use the play function when Reset is in progress.
The connected device is not displayed.
Check whether the device supports Anynet+.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+.
Check whether the HDMI cable is properly connected.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
Settings General External Device Manager Anynet+ (HDMI-CEC)Scan for Anynet+ devices again.
If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again.
When the remote control isn't working, these steps may help resolve the problem.
The remote control does not work.
The connection between the Samsung Smart Remote and the TV may be lost.
Point the Samsung Smart Remote at the front of the TV, and then press and hold the 
and 
buttons simultaneously for 3 seconds or more.
Also, if the remote control is not working or slow, the batteries might be low or dead.
- You can check remaining battery of Samsung Smart Remote with solar cell in Settings General Power and Energy Saving Available Remote Battery.
External devices cannot be operated with the TV remote control.
Check the cable connection between the TV and external devices.
When the symptom persists, set it manually in Source Universal Remote.
When Timeshift or Schedule recording aren't working, these steps may help resolve the problem.
The Timeshift or recording function cannot be used.
Check if there is a storage device connected to the TV.
Recording will automatically stop if the signal becomes too weak.
Check the free space on the storage device.
The function will not work if there isn't enough storage space on the USB device.
Before using the recording function, be sure to read all precautions. For more information, refer to "Before Using the Recording and Timeshift Functions."
Cannot record videos received from an external device or Samsung TV Plus.
The recording function is only available for digital broadcast channels received by the TV. You cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
To use the recording function, the storage device connected to the TV must have been already formatted.
Formatting the storage device deletes all data from it, and the storage device is formatted in NTFS.
The recorded files on the TV are not played back on a PC.
The recorded files on the TV can only be played back on the same TV. Those video flicks cannot be played back on a PC or other TV.
When apps aren't working, these steps may help resolve the problem.
I launched an app, but it's in English. How can I change the language?
Languages supported by the app may be different from the user interface language.
The ability to change the language depends on the service provider.
The app does not work properly. Its image quality is poor.
Check the network connection. When the network speed is slow, the app may not work or its image quality may be poor.
The services of your application are not provided by the TV but by the application service provider.
Refer to the Help section on the application service provider's website.
The Smart Hub home screen keeps appearing whenever you turn on the TV.
Turn off the Autorun Smart Hub function in Smart Features.
Settings General Smart Features Autorun Smart HubWhen files don't play, this may help resolve the problem.
Some files are interrupted during playback.
This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly.
Some files can't be played.
Some files that use an unsupported codec may not be played back.
Make sure that the codec is supported by the TV. For more information about the supported codecs, refer to "Read Before Playing Photo, Video, or Music Files."
When the voice recognition or Bixby functions aren't working, these steps may help resolve the problem.
The voice commands do not work well.
Voice commands may differ depending on the Voice Assistant.
Refer to the command examples for each Voice Assistant.
Explore NowSettings General Voice Amazon Alexa SettingsSettings General Voice Google Assistant SettingsBixby or Alexa answers automatically.
The TV may recognize an ambient noise or everyday conversation as a call to Voice Assistant.
Turn off the Voice Wake-up function or set the Wake-Up Sensitivity to Low.
Explore Now 
Settings Voice Wake-upI spoke "Hi, Bixby" but Bixby does not answer.
I spoke "Alexa" but Amazon Alexa does not answer.
When the TV is far from you or the ambient noise is so loud, the TV may be unable to recognize your voice.
Turn on the Voice Wake-up function.
Explore Now Settings Voice Wake-upVoice recognition does not work with the Samsung Smart Remote unlike other features.
There is no response even if the voice entry button is pressed.
The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV.
Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.
Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.
- You can check remaining battery of Samsung Smart Remote with solar cell in Settings General Power and Energy Saving Available Remote Battery.
During voice recognition, the heavy load message appears and the function does not work.
Unplug and then plug the TV power cable and then try again after 1 minute and seconds. It may take a while if the voice recognition server is being inspected.
I want to see weather information of the desired area.
Say with the area name included.
Use these procedures to resolve other issues that may occur.
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the top of the TV.
The bottom, however, may feel hot to the touch after extended use.
Children watching TV need constant adult supervision to prevent them from touching the TV.
This heat, however, is not a defect and does not affect the TV's functionality.
The TV smells of plastic.
This smell is normal and will dissipate over time.
The settings are lost after 5 minutes or every time the TV is turned off.
If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically reset every 5 minutes.
Change Usage Mode to Home Mode.
Settings General System Manager Usage ModeThe TV is tilted to the side.
Remove the base stand from the TV and reassemble it.
The stand is wobbly or crooked.
Refer to the Quick setup guide and make sure that the stand is assembled correctly.
A POP (TV’s internal banner ad) appears on the screen.
Change Usage Mode to Home Mode.
Settings General System Manager Usage ModeThe TV is making a popping noise.
The expansion and contraction of the TV's outer casing may cause a popping noise.
This does not indicate a product malfunction.
The TV is safe to use.
The TV is making a humming noise.
Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund.
The software update over the Internet has failed.
Check the network connection status.
Settings General Network Network StatusIf the TV is not connected to a network, connect it to a network.
The upgrade stops if you already have the latest software version.
You can diagnose issues with your TV and Smart Hub and run reset functions.
Settings Support Device Care Self Diagnosis
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.
Cannot select Signal Information in Self Diagnosis.
Verify that the current channel is a digital channel.
Signal Information is only available for digital channels.
Settings Support Device Care Self Diagnosis Signal InformationReset Smart Hub
Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications.
Settings Support Device Care Self Diagnosis Reset Smart HubReset picture
Resets current picture settings to the default settings.
Settings Picture Expert Settings Reset PictureReset sound
Resets current sound settings to the default settings.
Settings Sound Expert Settings Reset SoundGet help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote ManagementAfter consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.
You can also turn Remote Management on and off.
button for 5 or more seconds.Finding the contact information for service
Settings Support About This TV You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
button for 5 or more seconds. Continue holding the button until the customer information pop-up window appears.Requesting service
Settings SupportRequest Support
You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request Now Send or Schedule Appointment Request Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.
In this section, you'll find the answers to the e-Manual questions we get asked about most often.
When the TV screen does not look right, you can check if the issue is caused by the product or the broadcasting signal and cables.
When the TV screen does not display properly
The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
Check the antenna and input cable connections.
Check the antenna and input cable connections.
Check the antenna and HDMI cable connections.
If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines.
Try changing channels using the remote control.
Press the 
button, select Source, choose another input source.
If the same problem persists, run a diagnostic test. On the remote control, press the 
button.
Select 
Settings > Support > Device Care > Self Diagnosis > Picture Test.
Select Settings > Support > Device Care > Self Diagnosis > Picture Test.
When a message appears, select OK and follow the on-screen instructions to complete the test.
When a message appears, select OK and follow the on-screen instructions to complete the test.
If the problem disappears during the test, check your TV signal. On the remote control, press the 
button.
Select 
Settings > Support > Device Care > Self Diagnosis > Signal Information to check the signal strength.
Select 
Settings > Support > Device Care > Self Diagnosis > Signal Information to check the signal strength.
Check whether the signal strength is too weak or not.
Related menu path
Settings > Support > Device Care > Self Diagnosis > Picture Test Try Now
Settings > Support > Device Care > Self Diagnosis > Signal Information Try Now
If the TV screen is black, it is generally caused by a loose power cord or the peripheral device is turned off.
When your TV does not turn on
The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
If your TV does not turn on, check whether the remote control sensor is on.
By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
If the remote control sensor is not turned on, unplug the power cable and plug it back in.
Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn on your TV.
If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
On the remote control, press the 
button. When the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly.
Check the connection of the HDMI cable to your TV or One Connect Box.
Make sure that the external device is turned on.
If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
Check the connection of the HDMI cable to your TV or One Connect Box.
Also make sure that the correct source is selected on the Home Screen ( 
Source).
If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty.
No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections.
When the TV does not connect with an external device properly
The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
When the picture looks distorted,
First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cord and plug it back into the wall outlet.
First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cord and plug it back into the wall outlet.
If the external device supports 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution.
If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set-top box.
Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required.
If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode.
FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output.
If the problem persists, and if your TV uses the One Invisible Connection or One Connect Cable, disconnect and reconnect the One Invisible Connection or One Connect Cable to the TV and the One Connect Box. Ensure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
If no sound comes out of your Sound Bar, and if it is connected to the TV with an HDMI cable, check the HDMI (eARC) connector on the back of the TV.
If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV.
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
When the TV can't connect to the Internet
The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
On the remote control, press the 
button and move to 
Settings using the directional button.
Select Settings > General > Network > Network Status to check the network status.
Select Settings > General > Network > Network Status to check the network status.
If the network isn't connected, a network reset may be required.
Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally.
If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer.
Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes until the access point comes back online after a reboot.
If the same problem continues, select Settings > General > Network > Network Status > IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings.
If the same problem continues, select Settings > General > Network > Network Status > IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings.
If the same problem continues, select Settings > General > Network > Network Status > IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings.
Select DNS Setting > Enter manually.
Select DNS Server, enter 8.8.8.8, then select OK.
If the same problem continues, a software update or factory reset may be required.
Related menu path
Settings > General > Network > Network Status Try Now
Settings > General > Network > Reset Network Try Now
Settings > Support > Software Update Try Now
Settings > General > Reset Try Now
When there is an issue with the sound on the TV, you can check whether the issue is caused by the product, or the broadcasting signal and cables.
When no sound comes out of the TV, or the sound is breaking up
The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
If your TV does not produce any sound, press the Volume + button to increase the volume.
If your TV is connected to an external device, check the volume of the external device.
Check the volume on the screen. If a number for the TV volume is not displayed, select Settings > Sound > Sound Output. Then, select TV Speaker.
Check the volume on the screen. If a number for the TV volume is not displayed, select Settings > Sound > Sound Output. Then, select TV Speaker.
Check the volume on the screen. If a number for the TV volume is not displayed, select Settings > Sound > Sound Output. Then, select TV Speaker.
To check sound output, select Settings Support Device Care Self Diagnosis Sound Test.
If the same problem continues, a software update or factory reset may be required.
If there is sound but it is not clear, run a diagnostic test. On the remote control, press the 
button.
Go to Settings > Support > Device Care > Self Diagnosis > Sound Test to check the sound.
Go to Settings > Support > Device Care > Self Diagnosis > Sound Test to check the sound.
If the test reveals a problem, select Settings > Sound > Expert Settings > Reset Sound.
If the test reveals a problem, select Settings > Sound > Expert Settings > Reset Sound.
If the test shows no problems, select Settings > Support > Device Care > Self Diagnosis > Signal Information.
If the test shows no problems, select Settings > Support > Device Care > Self Diagnosis > Signal Information.
Check whether the signal strength is too weak or not.
If the same problem continues, a software update or factory reset may be required.
Related menu path
Settings > Sound > Sound Output Try Now
Settings > Support > Device Care > Self Diagnosis > Sound Test Try Now
Settings > Sound > Expert Settings > Reset Sound Try Now
Settings > Support > Device Care > Self Diagnosis > Signal Information Try Now
Settings > Support > Software Update Try Now
Settings > General > Reset Try Now
When the remote control does not work, check whether its batteries are discharged or overused, or the Samsung Smart Remote is paired with the TV.
When the remote control does not work
The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
Verify that the infrared remote control signal is being transmitted and received.
Make sure the remote control sensor on the TV is blinking.
Make sure the remote control works properly.
You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone.
If you cannot see infrared signals, charge the remote control by using the solar cell or the USB port(C-type) on the bottom. If the remote control has batteries, replace them with new ones.
Depending on the model you purchased, the remote control provided may vary.
Press the 
and 
buttons simultaneously to display the pairing animation clip.
Follow the on-screen instructions to proceed with the pairing.
The remote control will work more effectively if you point it at the remote control sensor.
If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model.
If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box.
If you want to keep the TV in its best condition, or if you have an intermittent issue, please update it to the latest version.
Updating to the latest TV software
The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
If your TV is connected to the Internet, you can set it to receive periodic updates automatically. On the remote control, press the 
button and move to 
Settings using the directional button.
To enable automatic updates, select Settings > Support > Software Update > Auto Update.
If your TV is not connected to the Internet, you can update the software using a USB drive.
Select Settings > Support About TV and check the model code and software version.
Select Settings > Support About TV and check the model code and software version.
Select Settings > Support About TV and check the model code and software version.
Using a computer, connect to web samsung
Find your TV model and download the firmware file.
Find your TV model and download the firmware file.
Click Download to download the firmware.
Unzip the downloaded file and store it in your USB drive top folder.
Unzip the downloaded file and store it in your USB drive top folder.
Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box.
The firmware update begins automatically. Your TV will automatically reset when the firmware update is completed. Do not turn off your TV while the firmware update is in progress.
After your TV turns on, select Settings > Support > About TV and check the new firmware version.
After your TV turns on, select Settings > Support > About TV and check the new firmware version.
After your TV turns on, select Settings > Support > About TV and check the new firmware version.
Deleting a recorded program
You can delete any recorded program.
Using the Smart Hub Home Screen
On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use the listed menu items to access the main TV settings or external devices, search, and apps.
SettingsWhen the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons. You can set e-Manual, Intelligent Mode, Picture Mode, Sound Mode, Sound Output, Game Mode, Caption, Sleep Timer, Network, Color Tone, Picture Clarity, Digital Output Audio Format, Device Care, and All Settings.
These functions may not be supported depending on the model or geographical area.
SourceYou can select an external device connected to the TV.
For more information, refer to "Switching between external devices connected to the TV."
SmartThingsThis function allows the TV to connect and control the detected devices in the same space.
- For more information, refer to "Using SmartThings."
- This function may not be supported depending on the model or geographical area
SearchA virtual keyboard appears on the screen, and you can search for channels, programs, titles of movies, or apps provided by the Smart Hub service.
- To use this feature, the TV must be connected to the Internet.
- This function may not be supported depending on the model.
AppsYou can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your TV.
- To use this feature, the TV must be connected to the Internet.
- For more information, refer to "Using the Apps Service."
Ambient ModeYou can enhance your living space with decorative content that matches the surroundings or view essential real-time information, such as weather, time, and news, on the TV screen when you are not watching TV.
To return to the TV mode, press the 
button in Ambient Mode. To shut off the TV, press the 
button. In case of any The Frame model, press and hold the button.
- This function may not be supported depending on the model.
- For more information, refer to "Using Ambient Mode.
Multi ViewWhile watching the TV, you can simultaneously view multiple screens that are split.
- This function may not be supported depending on the model or geographical area.
- For more information, refer to "Using Multi View."
This menu appears first when you press the button. Then you can quickly access Samsung Account, Notification, or Privacy Choices.
The available features may differ depending on the model or geographical area.
- Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
For more information, refer to "Using a Samsung account."
- 
Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to schedule viewing, schedule recording, or when an event occurs on a registered device.
If you move the focus to Notification, and then press the Select button, a notification window appears on the right containing the following functions: Delete All and Settings.
- Privacy Choices
You can view and set the privacy policy for Smart Hub and various other services.
Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and movies, in one place. Universal Guide can recommend content tailored to your preferences.
- To enjoy the content from these apps on your TV, they must be installed on the TV.
- When you watch some paid content, you may need to make a payment using their associated app.
- Some content may be restricted depending on your network conditions and your subscriptions to paid channels.
- Parental control is necessary when children use this service.
- Images may look blurry depending on the service provider's circumstances.
- This function may not be supported depending on the model or geographical area.
ArtWhen you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content, such as artworks, photos, or to display the content.
- This function is supported only in The Frame.
- For more information, refer to "Using Art Mode."
Portrait Mode
When you do not use The Sero, you can rotate its screen vertically to see content such as photos, images, and time display.
To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart Remote.
To use Bixby, press and hold the 
button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby.
Settings > General > Voice > Voice Assistant)Running Bixby
Press and hold the button on the Samsung Smart Remote. Bixby is activated in the listening mode, the Bixby icon appears at the bottom of the TV screen. Say a command, and then release the button. The TV provides feedback on how it understands the command, and then performs the commanded task.
button. The Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen
