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English 47
Troubleshooting
Problem Cause Action
There is a burning or
plastic smell when
using the oven.
• If using plastic or
other containers that
are not heat-resistant.
• Use glass containers
suitable for hot
temperatures.
The oven does not
cook properly.
• If the door is often
opened during
cooking.
• Do not frequently
open the door unless
you are cooking
things that need to
be turned. If you
frequently open the
door, the interior
temperature will be
lower and this may
affect the results of
your cooking.
Steam cleaning does
not work.
• This is because the
temperature is too
high.
• Let the oven cool and
then use.
Dual cook mode does
not work.
• If the divider is not
properly assembled.
• Insert the divider
correctly and use.
Single cook mode
does not work.
• If the divider is
inserted in the oven.
• Take out the divider
and use.
The fan of the cavity,
that is not being
used in Dual cook,
is operating (or the
temperature of the
cavity is hot).
• For the best cooking
performance and
results, fan and the
heater of the cavity
that is not being used
may operate.
• This is not a product
malfunction, so there is
no need to worry.
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code Meaning Action
C-d1 Door lock malfunctions.
Turn off the oven and then
restart. If the problem
continues, turn off all power
for 30 seconds or more and
then reconnect. If the problem
is not xed, please contact a
service centre.
C-20
Sensor malfunctions.C-21
C-22
C-F1
Only occurs during EEPROM Read/
Write.
C-F0
If there is no communication
between the main PCB and sub PCB.
C-F2
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom.
Turn off the oven and then
restart. If the problem
continues, turn off all power
for 30 seconds or more and
then reconnect. If the problem
is not xed, please contact a
service centre.
C-d0
Button problem
Occurs when a button is pressed and
held for a period of time.
Clean the buttons and make
sure there is no water on/
around them. Turn off the
oven and try again. If the
problem continues, contact a
local Samsung service centre.
NV75R7546RB_EU_DG68-01056K-01_EN.indd 47 4/22/2019 4:09:10 PM
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