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ENG - 34
12 TROUBLESHOOTING
Before seeking assistance, check the following.
In case the power is not turned on
; Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
In case the functions do not work properly
; After removing the power cord, insert it
again.
; Remote the power cord from the external
device and try again.
; If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 10).
In case the remote control does not work
; Operate the remote control noting the
Soundbar closely.
; Replace the batteries with new ones.
In case the Soundbar sound is not output
; The volume of the Soundbar is too low or
muted. Adjust the volume.
; When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
; For sound output of the TV, select
Soundbar. (Samsung TV: Home ( ) →
Settings ( ) → Sound → Sound Output →
Select Soundbar)
; The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
; Remove the power cord completely,
reconnect, and turn the power on.
; Initialise the product and try again.
(See page 33.)
In case Bluetooth connection is not possible
; When connecting a new device, switch to
“BT PAIRING” for connection. (Press the
PAIR button on the remote control or
press the (Source) button on the body
for at least 5 seconds.)
; If the Soundbar is connected to another
device, disconnect that device rst to
switch the device.
; Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home ( ) → Settings ( )
→ Sound → Sound Output → Bluetooth
Speaker List)
; The automatic TV connection may be
disabled. While the Soundbar is in “BT
READY”, press and hold the p button on
the Soundbar remote control for 5 seconds
to select ON-TV CONNECT. If you see
OFF-TV CONNECT, press and hold p button
again for 5 seconds to switch the selection.
; Remove and reconnect the power plug,
then try again.
; Initialise the product and try again.
(See page 33.)
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