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46
Operating Instructions
Channels
Picture in Picture (PIP)
Contacting Sony
Before calling our Customer Information Services Center, reset the TV to factory settings (see page 21). Please have
your TV serial number ready. The number is located on the rear of your TV and on the front cover of this manual.
Our Customer Information Services Center phone number is 1-800-222-SONY (7669) (US residents only) or (416) 499-
SONY (7669) (Canadian residents only).
Problem Possible Remedies
I cannot receive
higher number
channels (UHF) when
using an antenna
❏ Make sure Cable is set to Off in the Channel menu (page 31).
❏ Perform Auto Program to add channels that are not presently in
the memory (page 21).
Cable stations don’t
seem to work
❏ Make sure Cable is set to On in the Channel menu (page 31).
❏ Perform Auto Program to add channels that are not presently in
the memory (page 21).
I cannot get anything
but TV
❏ Be sure that you did not set the video in the Setup menu (page 40)
to skip your video inputs. If a video input has been set to Skip, it
will be skipped when you press the TV/VIDEO buttons for either
the main or PIP pictures.
Problem Possible Remedies
The remote control
doesn’t work in PIP
mode
❏ Press the TV FUNCTION button. You may have inadvertently
pressed the VCR/DVD FUNCTION button, which changes the
PIP buttons to VCR mode (page 24).
There is no window
picture or it is just
static
❏ Be sure your PIP window picture is set to a video source/channel
that has a program airing.
❏ You may be tuned to a video input with nothing connected to it.
Try cycling through your video inputs using the yellow PIP TV/
VIDEO button with the red dot (page 24).
I get the same
program in the
window picture as in
the main picture
❏ Both may be set to the same channel. Try changing channels in
either the main picture or the window picture (page 24).
❏ Your TV may be set up to select all your channels through a cable
box. The cable box will only unscramble one signal at a time, so
you cannot use the PIP feature. If possible, run a direct cable to the
VHF/UHF jack on your TV. This will only work if your cable
system provides an unscrambled signal (page 13).
I cannot see VIDEO
4-5 Y, P
b
, P
r
in PIP
❏
Connected equipment in VIDEO 4-5 Y, P
b
, P
r
is not visible in PIP.
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