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43
Other Information
Troubleshooting
If you have a problem with your TV, try the suggestions below. If the problem persists, see
“Contacting Sony” at the end of this section.
General
Problem Possible Remedies
I want to reset the TV
to the factory
settings
❏ Turn on the TV. While holding down the RESET button on the
remote control, press POWER button on the TV front panel. The
TV will turn itself off, then back on again. Release the RESET
button.
I cannot access other
menus when I am in
the Basic menu
❏ If you use the to close the Basic menu, only the Basic menu
appears when you press again. To access the other menus,
select the advanced menu option (page 41).
The TV is dirty
❏ Clean the TV with a soft dry cloth. Never use strong solvents such
as thinner or benzine, which might damage the finish of the
cabinet.
I lost the parental
control password
❏ In the password screen, enter the following master password:
4357. After using the master password, you must create a new
password. You cannot use the master to unlock currently blocked
channels.
There is a black box
on the screen
❏ You have selected a text option in the Setup menu (page 40) and
no text is available. To turn off this feature, select Off in the
Caption Vision option. If you were trying to select closed
captioning, select CC1-4 instead of Text1-4.
There was a blackout
or power outage, and
now the TV won't turn
on and the timer LED
is flashing
❏ Press the POWER button on your remote control or on the TV
front panel.
Digital cable box
does not work
❏ Be sure that you have not connected the digital cable box to the
TV's TO CONVERTER jack. This jack is not compatible with
digital cable boxes.
❏ If you are connecting a VCR and digital cable box using a splitter,
as described in pages 15-16, you must use a special bi-directional
splitter that is designed to work with your digital cable box.
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