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28
My appliance isn’t working correctly
Problem Possible Causes What to do
The hob cannot be
turned on.
No power. Make sure the hob is
connected to the power
supply and that it is
switched on.
Check whether there is a
power outage in your home
or area.
If you have checked
everything and the problem
persists, call the Customer
Care Department.
The touch controls
are unresponsive.
The controls are locked. Unlock the controls. See the
section on “Locking the hob
top” for instructions.
The touch controls
are difficult to
operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch control
area is dry and use the ball
of your finger when touching
the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and
smooth bases. See the
“Suitable cookware” section.
See the “Cleaning and
Maintenance” section.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware
and does not indicate a
fault.
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