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Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface units will not
Improper cookware • Use pans which are flat and match the diameter
maintain a rolling boil
being used. of the surface unit selected.
or cooking is not
fast enough
Surface units do
A fuse in your home may • Replace fuse or reset circuit breaker.
not work properly
be blown or the circuit
breaker tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Tiny scratches (may
Incorrect cleaning • Use recommended cleaning procedures.
appear as cracks)
methods being used.
or abrasions on
Cookware with rough • Be sure cookware bottoms and cookware are clean
radiant cooktop
bottoms being used or coarse before use. Use cookware with smooth bottoms.
glass surface
particles (salt or sand were Tiny scratches are not removable but will become
between the cookware and less visible in time as a result of cleaning.
the surface of the cooktop.)
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Improper cookware • Marks from aluminum and copper pans as well as
on the cooktop
being used. mineral deposits from water or food can be removed
with the cleaning cream.
Plastic melted
Hot cooktop came into • See the
Special Care
information in the
Cleaning the
to the surface
contact with plastic placed
glass cooktop
section.
on the hot cooktop.
Pitting of the cooktop
Hot sugar mixture spilled • Call a qualified technician for replacement.
on the cooktop.
Frequent cycling off
Improper cookware • Use only flat cookware to minimize cycling.
and on of surface units
being used.
Clock and timer
Plug on range is not • Make sure electrical plug is plugged into a
do not work
completely inserted in live, properly grounded outlet.
the electrical outlet.
A fuse in your home may • Replace the fuse or reset the circuit breaker.
be blown or the circuit
breaker tripped.
Oven controls improperly set. • See the
Using the clock and timer
section.
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Safety InstructionsOperating InstructionsCare and CleaningTroubleshooting TipsCustomer Service
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