Loading ...
Loading ...
Loading ...
Appendix
38
A Bluetooth connection is not established or your earbuds and the
mobile device are disconnected
•
Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
•
Ensure that the latest version of the Galaxy Wearable app is installed on the mobile
device. If necessary, update the Galaxy Wearable app to the latest version.
•
Ensure that your earbuds and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
•
Restart the mobile device and relaunch the Galaxy Wearable app.
•
If only a single earbud is connected to your mobile device, restart the earbuds to connect
them both. To restart the earbuds, refer to Restarting the earbuds for more information.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that the charging contacts of the earbuds and the charging contacts of the
charging case are in contact with each other.
•
Ensure that the charger is connected properly to the charging case.
•
If the charging contacts are dirty, the battery may not charge properly. Wipe both
gold-coloured contacts with a dry cloth and try charging the battery again.
If the tips above do not solve the problem, contact a Samsung Service Centre.
The charging time and the battery life is different between the
earbuds
•
The charging time may differ between the two earbuds even if they started charging at
the same time.
•
The charging time and the remaining battery may differ between the two earbuds due to
different inner components.
The battery depletes faster than when first purchased
•
When you expose the Galaxy Buds Live or the battery to very cold or very hot
temperatures, the useful charge may be reduced.
•
The battery is consumable and the useful charge will get shorter over time.
Loading ...
Loading ...
Loading ...