Loading ...
Loading ...
Loading ...
14/16
Consumer warranty information
Worldwide, Guillemot Corporation S.A., whose registered office is located at Place du Granier, B.P. 97143,
35571 Chantepie, France (hereinafter “Guillemot”) warrants to the consumer that this Thrustmaster product
shall be free from defects in materials and workmanship, for a warranty period which corresponds to the
time limit to bring an action for conformity with respect to this product. In the countries of the European
Union, this corresponds to a period of two (2) years from delivery of the Thrustmaster product. In other
countries, the warranty period corresponds to the time limit to bring an action for conformity with respect to
the Thrustmaster product according to applicable laws of the country in which the consumer was domiciled
on the date of purchase of the Thrustmaster product (if no such action exists in the corresponding country,
then the warranty period shall be one (1) year from the original date of purchase of the Thrustmaster
product).
Notwithstanding the above, rechargeable batteries are covered by a warranty period of six (6) months from
the date of original purchase.
Should the product appear to be defective during the warranty period, immediately contact Technical
Support, who will indicate the procedure to follow. If the defect is confirmed, the product must be returned to
its place of purchase (or any other location indicated by Technical Support).
Within the context of this warranty, the consumer’s defective product shall, at Technical Support’s option, be
either replaced or returned to working order. If, during the warranty period, the Thrustmaster product is
subject to such reconditioning, any period of at least seven (7) days during which the product is out of use
shall be added to the remaining warranty period (this period runs from the date of the consumer’s request for
intervention or from the date on which the product in question is made available for reconditioning, if the date
on which the product is made available for reconditioning is subsequent to the date of the request for
intervention). If permitted under applicable law, the full liability of Guillemot and its subsidiaries (including for
consequential damages) is limited to the return to working order or the replacement of the Thrustmaster
product. If permitted under applicable law, Guillemot disclaims all warranties of merchantability or fitness for
a particular purpose.
This warranty shall not apply: (1) if the product has been modified, opened, altered, or has suffered damage
as a result of inappropriate or abusive use, negligence, an accident, normal wear, or any other cause
unrelated to a material or manufacturing defect (including, but not limited to, combining the Thrustmaster
product with any unsuitable element, including in particular power supplies, rechargeable batteries,
chargers, or any other elements not supplied by Guillemot for this product); (2) if the product has been used
for any use other than home use, including for professional or commercial purposes (game rooms, training,
competitions, for example); (3) in the event of failure to comply with the instructions provided by Technical
Support; (4) to software, said software being subject to a specific warranty; (5) to consumables (elements to
be replaced over the product’s lifespan: disposable batteries, audio headset or headphone ear pads, for
example); (6) to accessories (cables, cases, pouches, bags, wrist-straps, for example); (7) if the product was
sold at public auction.
This warranty is nontransferable.
The consumer’s legal rights with respect to laws applicable to the sale of consumer goods in his or her
country are not affected by this warranty.
Additional warranty provisions
During the warranty period, Guillemot shall not provide, in principle, any spare parts, as Technical Support is
the only party authorized to open and/or recondition any Thrustmaster product (with the exception of any
reconditioning procedures which Technical Support may request that the consumer carry out, by way of
written instructions – for example, due to the simplicity and the lack of confidentiality of the reconditioning
process – and by providing the consumer with the required spare part(s), where applicable).
Given its innovation cycles and in order to protect its know-how and trade secrets, Guillemot shall not
provide, in principle, any reconditioning notification or spare parts for any Thrustmaster product whose
warranty period has expired.
Loading ...
Loading ...
Loading ...