Loading ...
Loading ...
Loading ...
(CC_f029)
Unable to charge – Vehicle
connection issue
Insert charge handle fully into
charge port
What this alert means:
A communication error occurred between the Wall
Connector and the vehicle.
What to do:
Try again by disconnecting the Wall Connector from the
vehicle and reconnecting. If possible, plug the vehicle
into another Wall Connector or a Mobile Connector to
determine if the vehicle is able to communicate with
other charging equipment. If the problem persists,
contact Tesla.
(CC_f030)
Unable to charge – Master / paired
mismatch
Make Wall Connector current
ratings match
What this alert means:
Circuit Breaker Sharing Network: The paired Wall
Connectors have dierent maximum current capabilities.
What to do:
Only Wall Connectors with the same maximum current
capabilities can be paired in a load-sharing (circuit
breaker sharing) network. Inspect the type labels on the
Wall Connectors to make sure the current capabilities
match. It is further recommended to only pair Wall
Connectors with the same part number, as an easy way
to make sure paired units are compatible.
(CC_f041)
Charging speed reduced
High temperature detected by Wall
Connector
High temperature detected by Wall Connector alerts
indicate the building connection to the Wall Connector
is getting too warm, so charging has been slowed to
protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your
Wall Connector, but rather an issue with the building
wiring. This may be caused by a loose building wiring
connection to the Wall Connector and can be
fixed
quickly by an electrician.
To regain normal charge speed, contact an electrician to
inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are
properly connected and torqued according to the
installation guide for the Wall Connector.
Wall Connector installation guides can be found here.
(CHG_f091)
Charging equipment not
recognized
Try again or try dierent equipment
The charge port is unable to detect whether a charge
cable is inserted or the type of charge cable connected.
If this alert appears while a charge cable is connected, it
should be determined whether the issue is caused by
the charging equipment or the vehicle. Try charging the
vehicle using
dierent external charging equipment
(charge cable, charging station, charging stall, etc.).
•
If the vehicle begins charging, the issue was likely
with the equipment.
•
If the vehicle still does not charge, the issue may be
with the vehicle.
If this alert appears while a charge cable is not
connected or if the issue is suspected to be with the
vehicle, inspect the charge port inlet and the charge
cable connector for any obstructions (use a
flashlight as
necessary). Debris, moisture, and/or foreign objects
present in the charge port inlet or the charge cable
connector can prevent the charge port from properly
detecting charge cables. If any obstruction is found:
1.
Remove the debris / foreign object or dry any
moisture.
2.
Try re-inserting the cable into the charge port.
Charging should now be possible.
As this alert is usually specific to external charging
equipment and power sources, and it does not typically
indicate an issue with your vehicle that can be resolved
by scheduling service, it is recommended that you:
• Try charging with multiple, dierent types of
charging equipment.
•
Make sure any charge port inlet obstruction has been
removed.
You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle's
touchscreen display. See Range Assurance on page 71
for more details. Additional third-party charging stations
may also be available in your area to help you to
pinpoint the issue.
Troubleshooting Alerts
213Consumer Information
Loading ...
Loading ...
Loading ...