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Have questions? Call 1-888-957-4675
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Will SimpliSafe work in the event of a power outage?
Yes. All of your sensors are battery powered and the Base Station has a built-in
rechargeable backup battery that provides power for up to 24 hours during a power
outage.
How do I add components?
If you need additional components, purchase more online at
SimpliSafe.com/alarm-sensors. Once you’ve received your devices, open the Menu on
your keypad and select “Devices”, then “Add device” and follow the instructions.
How do I remove components?
• Open the menu on your Keypad and select “Devices”
• Find the device you’d like to remove in the list and select it with the right rocker
• Scroll to the bottom of the list and select the option “remove” with the right
rocker
• Press “o” to exit the menu
Can I use SimpliSafe without the Dispatch Service?
Yes, but we don’t recommend it. Without the Emergency Dispatch Service, only the
alarm siren will sound and no authorities will be called. The SimpliSafe Emergency
Dispatch Service is easy to set up and can be canceled at any time.
How do I change the batteries?
Voice prompts will warn you when your batteries are low (battery life is approximately
1 year for a Keypad and 5 years for all other sensors). To change batteries, remove the
component from the wall as described above. Replace the batteries behind the back
panel and slide the component back into place. The Base Station backup battery is
rechargeable and does not normally need to be replaced.
What happens if my Key Fob is lost or stolen?
Your Key Fob will work for whoever has it in their possession. If you lose your Key Fob,
you should disable it by going into the menu and removing it from your list of devices
(you can easily add it back later). If you are concerned about the security of your Key
Fob, you can disable its ability to turn the alarm on and o in the device settings. You will
still be able to use it as a portable panic button within your home.
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