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Have questions? Call 1-888-957-4675
15
The siren
sounds when
one of your
sensors is
triggered.
The operator
will contact you
and others you
designate.
Unless you cancel
the alarm with
your Safeword,
the operator will
send the police or
firefighters.
Your Base
Station then
wirelessly
contacts the
monitoring
center.
1. When your alarm is on and one of your sensors is triggered, the Keypad will
start beeping and prompt you for your PIN. You have 30 seconds to turn the
alarm o—this time is called the Entry Delay and can be customized in the
Keypad menu.
2. If the alarm is not turned o within the 30 second Entry Delay, SimpliSafe will
sound a siren for four minutes and send an alert signal to our Emergency
Dispatch Center (you must activate your service in your online account for this
service to function).
3. Upon receiving the signal, the Dispatch Center will attempt to contact you.
4. If it was a false alarm and you provide your previously chosen Safeword, no
authorities will be dispatched.
5. If it is a true emergency or if they are unable to reach you, they will immediately
dispatch the police or fire department to your location.
6. Your alarm system will automatically re-arm, but the sensor that caused
the burglar alarm will be disabled until the alarm system is dis-armed and
re-armed again.
How Monitoring Works
What happens when a sensor is triggered?
Some police and fire departments may require you to have an alarm permit or license. Please contact your local
police and fire department for details (do not dial 911 for this). You can also find permitting information that
SimpliSafe has on file for your location by clicking the “Permit Information” link in your online account.
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