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20
The topics covered in the following table do not always indicate a faulty cooker. Please examine the
cooker carefully. If you require support, contact the Customer Care Team:
• Create a Ticket: www.support.instantpot.com
• Live Chat: www.instantpot.com/#Chat
• Email: support@instantpot.com
• Call: 1-800-828-7280
Register your Instant Brands
™
appliance at: www.instantpot.com/support/register
Scenario Possible Reason Possible Solution
Smell and minimal smoke on
initial use
First heating of protective non-toxic
substance that was applied to element
during manufacturing
No action needed; this can occur on
rst use It is normal and is harmless
Packing material still present in
cooker base
Ensure all packing material has
been removed from in and around
the cooker
Unable to change Smart Program
during cooking
Once the Program has
started, it cannot be switched to another
program
Press Cancel to stop the program, then
select a new cooking program
Unable to adjust temperature on Slow
Cook and Steam Smart Programs
Slow Cook and Steam cooking
temperatures are not adjustable
Choose a longer or shorter cooking
time, as required by the recipe
The Stew temperature is lower than
boiling temperature
The Stew program will preheat to boiling
for 10 minutes, and then reduce the
temperature for the remainder of the
cooking time
Any customization will only be
applied to the second phase of the
Stew cooking process
Error Code on Screen
E01 – Sensor is disconnected
E02 – Sensor is short-circuited
Unplug the multicooker from electrical
outlet, wait 30 seconds, then re-plug
power cord to outlet
If the error code remains, contact the
Customer Care Team
No sound Sound may be turned OFF
Press and hold + under Time for 5
seconds—the display will read “S On”
Plug does not t fully into outlet
Prong may have become misshapen
Outlet may not have a grounding socket
Ensure outlet has a grounding socket.
Plug the cooker into a different outlet—if
the issue persists, consult a qualied
electrician and contact the Customer
Care Team
Troubleshooting
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