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English 53
Troubleshooting
Problem Action
Stains on clothes.
• Select an appropriate cycle for the laundry. Use the Heavy
Duty cycle for stained clothes.
• Apply a recommended amount of detergent as instructed by
the detergent manufacturer.
• Clean the magic lter (if it comes with your washer) on a
regular basis.
Has odours.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitize periodically.
• Dry the washing machine interior after a cycle has nished.
If a problem persists, contact a local Samsung service center.
Information codes
The washer may display information codes to help you understand what is occurring with
your washer better.
No Code Meaning
11C
The WaterLevel sensor is not working properly.
• Check WaterLevel Sensor wire harness.
• If the information code remains, contact a customer service
centre.
NOTE
When the washer displays “1C”, the washer do draining for
3 minutes. During this time, the POWER button is inoperative.
23C
Check the motor for operation.
• Try restarting the cycle.
• If the problem continues, call for service.
WA3400T_DC68-03850E-04_EN.indd 53WA3400T_DC68-03850E-04_EN.indd 53 2021-01-29 12:42:502021-01-29 12:42:50
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