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1-800-265-8352 (Canada)
Frigidaire.ca
1-800-374-4432 (United States)
Frigidaire.com
TROUBLESHOOTING
Let us help you troubleshoot your concern! This section will help you with common
issues. If you need us, visit our website, chat with an agent, or call us. We may be able
to help you avoid a service visit. If you do need service, we can get that started for you!
CONCERN CAUSE SOLUTION
AUTOMATIC ICE MAKER
Ice maker is not
making any ice.
• Ice maker is turned o. • Turn on ice maker. Press and hold
the "On/O" button for 3 seconds
until the indicator light is on.
Ice maker is
not making
enough ice.
• Check to see if water
dispenser is dispensing
slower than normal.
• Freezer control is set
too warm.
• If it is, replace the ice and water
filter cartridge.
• Set freezer control to colder setting
to improve performance of the ice
maker. Allow 24 hours for tempera-
ture to stabilize.
Ice cubes are
freezing to-
gether.
• Ice cubes are not being
used frequently enough.
• Ice cubes are hollow
(partially frozen cubes
with water inside).
• Freezer control is set
too warm.
• Remove ice container and discard ice
from container. Ice maker will produce
fresh supply.
• The ice and water filter cartridge may
be clogged. Replace filter cartridge.
• Set freezer control to colder setting. Al-
low 24 hours for temperature to stabilize.
DISPENSER (Ice & Water)
Dispenser will
not dispense ice.
• Dispenser lock out
is engaged.
• There is no ice in the
bin to be dispensed.
• The refrigerator
doors are not com-
pletely closed.
• Dispenser paddle has
been pressed too long
and the dispenser mo-
tor has overheated.
• Not dispensing ice
regularly may melt and
refreeze ice causing
ice clumping. Dispens-
ing clumps could dam-
age the ice bucket.
• Press and hold control lock for
3 seconds.
• See the “Ice maker is not making any
ice” section above.
• Be sure to close the
refrigerator completely.
• The motor overload protector will
reset in about 3 minutes and then ice
can be dispensed.
• Empty the ice bucket monthly or
regularly dispense ice. For longer
periods of time (vacation or vacant
homes) see Ice Maker/Dispenser
Tips in the AUTOMATIC ICE AND
WATER DISPENSER section to turn
o the ice maker.
Ice dispenser is
jammed.
• Ice has melted and
frozen around auger
due to infrequent
use, temperature
fluctuations, and/or
power outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Remove ice container, thaw, and emp-
ty the contents. Clean container, wipe
dry, and replace in proper position.
When new ice is made, dispenser
should operate. See Cleaning the Ice
Storage Bin in the AUTOMATIC ICE
AND WATER DISPENSER section.
• Remove ice cubes that are jamming
the dispenser.
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