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26
P/N YRL-PB-MNL-0017 Rev B
Part of ASSA ABLOY
Troubleshooting
Symptom
Suggested Action
Lock does not respond –
door is open and accessible.
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Lock chimes indicating code
acceptance, but door will not open.
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Lock operates to allow access, but
will not automatically re-lock.
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Entry Codes cannot be added.
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Upon entering an Entry Code and
pressing key, the lock gives a
series of beeps, flashes red 7 times
and does not unlock.
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Lock operates,
but makes no sound.
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* When batteries are replaced, Smart Module locks have a real time clock that will be set through the User Interface.
It is recommended to verify correct date and time; particularly those locks operating under Daylight Savings Time.
Lock does not respond –
door is locked and inaccessible.
Lock is on for a while then shows
no reaction. Lights dim.
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Apply a 9V battery to terminals below the keypad for backup power option.
Keypad becomes active when the Yale logo is pressed.
Verify contact with the logo.
If keypad numbers are visible, check they respond when pressed.
Check batteries are installed and oriented correctly (polarity) in battery case.
Replace batteries* if batteries are dead.
Check keypad cable is fully connected and not pinched.
Batteries may not have enough power. Replace batteries*.
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Batteries do not have enough power. Replace batteries*.
Check for any foreign objects between door and frame.
Check that the cable is firmly connected to inside lock.
Check that Auto Re-lock is enabled.
Disable Auto Re-lock to lock the door (manually).
If low battery indicator is lit, change batteries*.
Entry Codes must consist of 4 to 8 digits.
The same Entry Code cannot be used for multiple users.
Entry Codes are set by the Master Entry Code, which is set first.
There is a max number of Entry Codes. Contact the Master user.
Entry Codes must be entered within 5 seconds (while keypad is active) or
process will have to be restarted.
Check or gear cannot be part of the Entry Code.
All Code Lockout is enabled. Only the Master Entry Code can change All Code
Lockout. Contact the Master user.
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Check that All Code Lockout is disabled (see Feature #6).
Only the Master Entry Code can change All Code Lockout.
Contact the Master user.
Check that Audio is enabled (see Feature #4).
Only the Master Entry Code can change Audio. Contact the Master user.
This is the alert to replace the batteries. Replace all four (4) batteries* with
new AA Alkaline batteries.
Upon entering an Entry Code and
pressing the key, lock gives a
series of beeps.
Upon entering an Entry Code and
pressing the key, lock gives a
series of beeps and flashes 3 times.
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The digits entered were incorrect or incomplete. Re-enter the correct code
followed by the key.
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Verify entered code is a valid, previously programmed, 4 to 8 digit code.
Yale logo flashes RED
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