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46 49-1000470 Rev. 1
Troubleshooting Tips...Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
No water or ice cube
production
Supply line or shutoff valve is clogged. Call a plumber.
Water filter clogged. Replace filter cartridge or remove filter and install plug.
Dispenser is LOCKED. Press and hold the Lock pad for 3 seconds.
Filter is not properly installed.
Filter water leak
Replace filter or make sure the water filter is properly
installed (refer to water filter section).
CUBED ice was selected but
CRUSHED ice was dispensed
(on some models)
Last setting was CRUSHED ice. A few cubes were left in the crusher from the previous
setting. This is normal.
Refrigerator has odor Foods transmitting odor to
refrigerator.
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replace every three months.
Interior needs cleaning. See Care and cleaning.
Moisture forms on outside of
refrigerator
Not unusual during periods of high
humidity.
Wipe surface dry.
Moisture collects inside (in
humid weather, air carries
moisture into refrigerator
when doors are opened)
Too frequent or too long door
openings.
This is normal for the beverage center.
Due to the higher himidity in the
refrigerator, you may on occasion
experience fog or small amounts
of moisture in the refrigerator
compartment
This is normal and may come and go as different food
loads and environmental conditions change. Wipe dry
with a paper towel if desired.
Interior light does not work No power at outlet. Replace fuse or reset the breaker.
Light bulb burned out. See Replacing the light bulbs.
For LED lights Call Service.
Water on kitchen floor or on
bottom of freezer
Cubes jammed in chute. Poke ice through with a wooden spoon.
Hot air from bottom of
refrigerator
Normal air flow cooling motor. In the
refrigeration process, it is normal that
heat be expelled in the area under the
refrigerator. Some floor coverings are
sensitive and will discolor at these
normal and safe temperatures.
Refrigerator never shuts off
but the temperatures are OK
Adaptive defrost keeps compressor
running during door openings.
This is normal. The refrigerator will cycle off after the
door remains closed for 2 hours.
Refrigerator is beeping Door is open. Close door.
Door not closing properly Door gasket on hinge side sticking or
folding over.
Apply petroleum jelly on face of gasket
A door bin is hitting a shelf inside the
refrigerator.
Move the door bin up one position.
Actual temperature not equal
to Set temperature
Unit just plugged in. $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Door open for too long $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Warm food added to refrigerator $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Defrost cycle is in process $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Food isn’t thawing/chilling Packaging. ,QFUHDVHWLPHRUUHSDFNDJHLQSODVWLF
Wrong weight selected. Select a larger weight.
Item with high fat content. Select a larger weight.
Not using Chill/Thaw tray. Place items on tray and allow space in between items
for better airflow.
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