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49-1000470 Rev. 1 45
Troubleshooting Tips...Before you call for service
Problem Possible Causes What To Do
Automatic icemaker does not
work
Icemaker switch is in the OFF position. Slide the switch to the ON position.
Water supply turned off or not
connected.
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Freezer compartment too warm. Wait 24 hours for the refrigerator to completely cool
down.
Piled up cubes in the storage bin cause
icemaker to shut off.
Level cubes by hand.
Ice cubes stuck in icemaker. Turn off the icemaker, remove cubes and turn the
icemaker back on.
Filter is not properly installed.
Filter water leak
Replace filter or make sure the water filter is properly
installed (refer to water filter section).
Ice cubes have odor/taste Ice storage bin needs cleaning. (PSW\DQGZDVKELQ'LVFDUGROGFXEHV
Food transmitting odor/taste to ice
cubes.
Wrap foods well.
Interior of refrigerator needs cleaning. See Care and cleaning.
Small or hollow cubes Water filter clogged. Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezing Door left open. Check to see if package is holding door open.
Temperature control not set cold
enough.
See Controls.
Frequent “buzzing sound” Icemaker switch is in the ON position,
but the water supply to the refrigerator
has not been connected.
Set the switch to the OFFSRVLWLRQ.HHSLQJLWLQWKH2Q
position will damage the water valve.
Orange glow in freezer Defrost heater is on. This is normal.
Cube dispenser does not
work (on some models)
Icemaker or water supply turned off. Turn on icemaker or water supply.
Ice cubes are frozen to icemaker feeler
arm.
Remove cubes.
An item is blocking or has fallen into
the ice chute inside the top bin of the
freezer.
Remove any item that might be blocking, or has fallen
into the chute.
Irregular ice clumps in storage
container.
Break up with fingertip pressure and discard remaining
clumps.
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a colder setting, one position at a time, until clumps do
not form.
Dispenser is LOCKED. Press and hold the Lock or Lock Controls pad for 3
seconds.
Water has poor taste/odor (on
some models)
Water dispenser has not been used for
a long time.
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Water in first glass is warm
(on some models)
Normal when refrigerator is first
installed
Wait 24 hours for the refrigerator to completely cool
down.
Water dispenser has not been used for
a long time.
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Water system has been drained. Allow several hours for replenished supply to chill.
Water dispenser does not
work (on some models)
Water supply line turned off or not
connected.
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Water filter clogged. Replace filter cartridge or remove filter and install plug.
Air may be trapped in the water system. Press the dispenser arm for at least two minutes.
Dispenser is LOCKED. Press and hold the Lock or Lock Controls pad for 3
seconds.
Water spurting from
dispenser
Newly-installed filter cartridge. Run water from the dispenser for 3 minutes (about 1
1
/2
gallons).
Water is not dispensed (on
some models) but icemaker
is working
Water in reservoir is frozen. Call for service.
Refrigerator control setting is too cold. Set to a warmer setting.
TROUBLESHOOTING TIPS
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