2
TABLE OF CONTENTS
Warranty..................................................................3
Product Record
....................................................... 4
Important Safety Instructions
........................ 5-7
Electrical & Grounding Requirements 7............
Parts and Features
.............................................. 8
Refrigerator Installation
..............................9-18
Unpacking Your Refrigerator
..........................9
Installation
.......................................................10
Removing/Replacing Handles, Doors, and
Drawers.........................................................11-17
Leveling and Door Alignment
......................18
Using Your Refrigerator
............................19-33
Setting the Controls
..................................19-20
Smart Features
...............................................21
Instructions for Smart Grid
......................22-23
In-Door Ice Bin
................................................... 24
Automatic Icemaker
...............................25-26
Food Storage Guide ........................................27
Refrigerator Section
Water Dispenser
...........................................28
Refrigerator Shelves
........................................29
Humidity Controlled Crisper
........................30
03....... rewarD yrtnaP dellortnoC erutarepmeT
Door Bin
............................................................ 30
Air Filter
..................................................... 31
Freezer Section
Extra Ice Bin ....................................................31
Durabase ........................................................32
Durabase Divider .............................................32
.............................................32Pullout Drawers
Water Filter ................................................33-35
Care and Cleaning .....................................36-37
General Cleaning Tips ...................................36
Exterior ..........................................................36
Inside Walls ...................................................36
Door Liner and Gaskets ................................. 63
Plastic Parts ....................................................36
Condenser Coils ..............................................36
Light Bulb Replacement .................................37
Power Interruptions ......................................37
When You Go On Vacation ..........................37
When You Move ..........................................37
Connecting the Water Line ........................ 83 -40
Troubleshooting Guide ..............................41-48
Diagnostics ........................................................ 49
3
WARRANTY
KENMORE LIMITED WARRANTY
One Year on Appliance
REFRIGERATOR WARRANTY
WITH PROOF OF SALE the following warranty coverage applies when this appliance is correctly installed,
operated and maintained according to all supplied instructions.
FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship.
A defective appliance will receive free repair or replacement at option of seller.
FOR AS LONG AS IT IS USED from the date of sale, a free replacement will be supplied for a defective
refrigerator or freezer compartment storage bin. If the defect appears within the first year, a new bin will be
installed at no charge. If the defect appears after the first year, a new bin will be supplied but not installed
at no charge. This Lifetime warranty covers only storage bins, and does not apply to any other related
component or mechanism. You are responsible for the labor cost of bin installation after the first year from
the date of sale. This warranty coverage applies for only 90 days from the date of sale if the appliance is
ever used for other than private household purposes.
For warranty coverage details to obtain free repair or replacement, visit the web page:
www.kenmore.com/warranty
All warranty coverage applies for only 90 DAYS from the sale date if this appliance is ever used for other
than private household purposes.
Lifetime on Storage Bins
This warranty covers ONLY defects in material and workmanship, and will NOT pay for:
Disclaimer of implied warranties; limitation of remedies
Sears Brands Management Corporation, Hoffman Estates, IL 60179
1. Expendable items that can wear out from normal use, including but not limited to filters, belts, bags or
screw-in base light bulbs.
2. A service technician to clean or maintain this appliance, or to instruct the user in correct appliance
installation, operation and maintenance.
3. Service calls to correct appliance installation not performed by Sears authorized service agents, or to
repair problems with house fuses, circuit breakers, house wiring, and plumbing or gas supply systems
resulting from such installation.
4. Damage to or failure of this appliance resulting from installation not performed by Sears authorized
service agents, including installation that was not in accord with electrical, gas or plumbing codes.
5. Damage to or failure of this appliance, including discoloration or surface rust, if it is not correctly operated
and maintained according to all supplied instructions.
6. Damage to or failure of this appliance, including discoloration or surface rust, resulting from accident,
alteration, abuse, misuse or use for other than its intended purpose.
7. Damage to or failure of this appliance, including discoloration or surface rust, caused by the use of
detergents, cleaners, chemicals or utensils other than those recommended in all instructions supplied with
the product.
8. Damage to or failure of parts or systems resulting from unauthorized modifications made to this appliance.
9. Service to an appliance if the model and serial plate is missing, altered, or cannot easily be determined to
have the appropriate certification logo.
Customer’s sole and exclusive remedy under this limited warranty shall be product repair or replacement as
provided herein. Implied warranties, including warranties of merchantability or fitness for a particular
purpose, are limited to one year on the appliance and for as long as used on the storage bins, or the shortest
period allowed by law. Seller shall not be liable for incidental or consequential damages. Some states and
provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitation on the
duration of implied warranties of merchantability or fitness, so these exclusions or limitations may not apply to you.
This warranty applies only while this appliance is used in the United States.
This warranty gives you specific legal rights, and you may also have other rights which vary from state
to state.
4
PRODUCT RECORD
items of information available whenever you contact Sears concerning your product.
Model No.___________________ Date of Purchase ___________________
Serial No.___________________
Save these instructions and attach your sales receipt for future reference.
6
WARNING
DANGER: RISK OF CHILD ENTRAPMENT
SAVE THESE INSTRUCTIONS
Before replacing a burned-out or broken light bulb,
breaker or fuse box in order to avoid contact with a live
NOTE: Some models have LED interior lighting and
WARNING: Setting either or both controls to the OFF
position does not remove power to the light circuit.
the electrical source and reset the controls (Thermostat,
Refrigerator Control, and or Freezer Control, depending
This refrigerator must be properly installed in
accordance with the Attention Installer Instructions that
were taped to the front of the refrigerator.
After your refrigerator is in operation, do not touch the
cold surfaces in the freezer compartment when hands
are damp or wet. Skin may adhere to the extremely cold
surfaces.
Junked or abandoned refrigerators are dangerous, even
if they are sitting for only a few days. If you are getting
rid of your old refrigerator, please follow the instructions
at right to help prevent accidents (child entrapment and
DO NOT touch the automatic ice making mechanism
while the refrigerator is plugged in.
DO NOT refreeze frozen foods which have thawed
completely. The United States Department of
Agriculture in Home and Garden Bulletin No. 69 says:
…You may safely refreeze frozen foods that have
thawed if they still contain ice crystals or if they are
not be eaten. Thawed ice cream should be discarded.
If the odor or color of any food is poor or questionable,
dispose of it. The food may be dangerous to eat.
Even partial thawing and refreezing reduces the
eating quality of foods, particularly fruits, vegetables
and prepared foods. The eating quality of red meats
refrozen foods as soon as possible to save as much of
their quality as you can.
BEFORE YOU THROW AWAY
YOUR OLD REFRIGERATOR
OR FREEZER:
Leave the shelves in place so that
children may not easily climb inside
.
7
ELECTRICAL & GROUNDING REQUIREMENTS
WARNING
Your old refrigerator may have a cooling system
believed to harm stratospheric ozone if released to the
atmosphere. Other refrigerants may also cause harm to
the environment if released to the atmosphere.
IMPORTANT: Please read carefully.
TO CONNECT ELECTRICITY
RECOMMENDED GROUNDING METHOD
The refrigerator should always be plugged into its own
individual properly grounded electrical outlet rated for
115 Volts, 60 Hz, AC only, and fused at 15 or 20 amperes.
This provides the best performance and also prevents
hazard from overheated wires. It is recommended that a
separate circuit serving only this appliance be provided.
or pull chain. Do not use an extension cord.
Where a standard two-prong wall outlet is encountered,
it is your personal responsibility and obligation to have
it replaced with a properly grounded three-prong wall
outlet.
Electrical Shock Hazard
FOR PERSONAL SAFETY, this appliance must be
properly grounded. Have the wall outlet and the circuit
outlet is properly grounded.
If you are throwing away your old refrigerator, make
sure the refrigerant is removed for proper disposal
under provisions of environmental legislation.
USE OF EXTENSION CORDS
Because of potential safety hazards under certain conditions,
the use of an extension cord is not recommended. However,
if you still elect to use an extension cord, it is absolutely
appliance extension cord having a grounding type plug and
outlet, and that the electrical rating of the cord be 15 amperes
Use of an extension cord will increase the clearance needed
for the back of the refrigerator.
3-prong
grounding
plug
3-prong
grounding type
wall receptacle
Ensure proper
ground exists
before use.
CFC/HCFC DISPOSAL
8
A
Refrigerator Light
B
Water Filter
C
D
E
F
G
H
I
J
K
Diagnostics Speaker
L
Refrigerator Shelves
M
Air Filter
N
Durabase
O
Door Bins
P
Dairy Bin
Q
R
Pullout Drawer
Modular Door Bin
Fixed Door Bins
Ice Compartment
(Icemaker and Ice Bin)
Extra Ice Bin
Articulating Mullion
Water Tank Cover
Crisper
Pantry Drawer
Durabase Divider
PARTS AND FEATURES
Use this page to become more familiar with the parts and features of your refrigerator.
NOTE: This guide covers several different models. The refrigerator you have purchased may have some
or all of the items listed below. The locations of the features shown below may not match your model.
Ice Bin
Icemaker
Ice Compartment
Door
B
A
C
D
E
F
C
G
H
I
J
K
L
M
N
Q
P
O
R
9
REFRIGERATOR INSTALLATION
WARNING WARNING
WARNING
UNPACKING YOUR REFRIGERATOR
Remove tape and any temporary labels from your
refrigerator before using. Do not remove any warning-
type labels, the model and serial number label, or
the Tech Sheet that is located under the front of the
refrigerator.
To remove any remaining tape or glue, rub the area
briskly with your thumb. Tape or glue residue can also be
easily removed by rubbing a small amount of liquid dish
water and dry.
products can damage the surface of your refrigerator.
Refrigerator shelves are installed in the shipping position.
Please reinstall shelves according to your individual
storage needs.
Excessive Weight Hazard:
Use two or more people to move and install the
refrigerator. Failure to do so can result in back or
other injury.
Excessive Weight Hazard:
Your refrigerator is heavy. When moving the
refrigerator for cleaning or service, be sure to protect
moving it. Do not wiggle or walk the refrigerator when
Explosion Hazard:
gasoline, away from the refrigerator. Failure to do so
10
REFRIGERATOR INSTALLATION
1. To avoid noise and vibration, the unit must be leveled
and installed on a solidly constructed floor. If required,
adjust the leveling legs to compensate for unevenness
of the floor. The front should be slightly higher than
the rear to aid in door closing. Leveling legs can be
turned easily by tipping the cabinet slightly. Turn the
leveling legs to the left to raise the unit or to the right to
lower it. (See LEVELING AND DOOR ALIGNMENT
.)
NOTE: Installing on carpeting, soft tile surfaces,
a platform or weakly supported structure is not
recommended.
2. Install this appliance in an area where the temperature
is between 55°F (13°C) and 110°F (43°C). If the
temperature around the appliance is too low or high,
cooling ability may be adversely affected.
3. Select a place where a water supply can be easily
connected for the automatic icemaker.
NOTE: The water pressure must be from 20-120 psi or
138-827 kPa or 1.4-8.4 kgf/cm². If the refri
gerator is
installed in an area with low water pressure (below 20
psi), you can install a booster pump to compensate for
the low pressure.
4. Too small of a distance from adjacent items may
result in lowered freezing capability and increased
electricity consumption charges. Allow at least 24
inches (61 cm) in front of the refrigerator to open the
doors and at least 2 inches (5.08 cm) between the
back of the refrigerator and the wall.
INSTALLATION
The refrigerator should always be plugged into its own
individual properly grounded electrical outlet rated for
115 Volts, 60 Hz, AC only, and fused at 15 or 20 amperes.
This provides the best performance and also prevents
overloading house wiring circuits which could cause a fire
hazard from overheated wires. It is recommended that a
separate circuit serving only this appliance be provided.
REFRIGERATOR INSTALLATION
2" (5.08 cm)
Shock Hazard:
To reduce the risk of electric shock, do not install the
refrigerator in a wet or damp area.
WARNING
This appliance is intended to be used in household and
similar applications such as staff kitchen areas in shops,
offices and other working environments; farm houses
and by clients in hotels, motels and other residential
type environments; bed and breakfast type
environments; catering and similar non-retail applications.
PRIOR TO USE
1. Clean your refrigerator thoroughly and wipe off all
dust that accumulated during shipping.
2. Install accessories such as ice cube bin, drawers,
shelves, etc., in their proper places. They are packed
together to prevent possible damage during shipment.
3. Allow your refrigerator to run for at least two to three
hours before putting food in it. Check the flow of
cold air in the freezer compartment to ensure proper
cooling. Your refrigerator is now ready for use.
11
REFRIGERATOR INSTALLATION
REMOVING AND REPLACING HANDLES
NOTE:Handle appearance may vary from the
illustrations on this page.
Removing Refrigerator Handle
Replacing Refrigerator Handle
Loosen the set screws with a
/ in. Allen
wrench and remove the handle.
NOTE: If the handle mounting fasteners need
to be tightened or removed, use a ¼ in. Allen
wrench.
NOTE: Removing the doors is always recommended when it is necessary to move the refrigerator through a narrow
opening. If it is necessary to remove the handles, follow the directions below.
Place the handle on the door by fitting
the handle footprints over the mounting
fasteners and tightening the set screws
with a
/ in Allen wrench.
NOTE: If the handle mounting fasteners
need to be tightened or removed, use a
¼ in. Allen wrench.
Mounting
Fasteners
Set Screw
Allen
Wrench
Mounting
Fasteners
12
When assembling or disassembling the handles:
Grasp the handle firmly to ensure it will not drop or
cause injury.
Prevent the handle from swinging toward nearby
people or animals.
Insert the bracket hole of the handle into the stopper
bolt of the door exactly, then assemble the set screws
to fix the handle in place.
Check for any gap between the door and handle
•
•
•
•
after the handle is fixed in place.
WARNING
REFRIGERATOR INSTALLATION
Replacing Freezer Drawer Handle
Place the handle on the door by fitting the handle
footprints over the mounting fasteners and tightening
the set screws with a in. Allen wrench.
NOTE: If the handle mounting fasteners need to be
tightened or removed, use a ¼ in. Allen wrench.
REMOVING AND REPLACING HANDLES (CONTINUED)
NOTE: Handle appearance may vary from the illustrations
on this page.
Removing Freezer Drawer Handle
Loosen the set screws located on the lower side of
eht evomer dna hcnerw nellA .ni
a htiw eldnah eht
handle.
NOTE: If the handle mounting fasteners need to be
tightened or removed, use a ¼ in. Allen wrench.
NOTE: Removing the doors is always recommended when it is necessary to move the refrigerator through a narrow
opening. If it is necessary to remove the handles, follow the directions below.
13
REFRIGERATOR INSTALLATION
Removing the Left Door
WARNING
Electrical Shock Hazard
Disconnect the electrical supply to the refrigerator
•
before installing. Failure to do so could result in
serious injury or death.
Do not put hands, feet or other objects into the air
•
vents or bottom of the refrigerator. You may be
injured or receive an electrical shock.
REMOVING AND REPLACING
REFRIGERATOR DOORS
WARNING
Excessive Weight Hazard:
Use two or more people to remove and install the
refrigerator doors. Failure to do so can result in
back or other injury.
1
The water supply is connected to the upper
right part of the rear surface of the refrigerator.
Remove the ring in the joint area. Hold the water
supply connection and gently push the collet (1) to
detach the water supply line (2) as shown.
2
Remove the screw (1) from the hinge cover at the
top of the refrigerator. Lift the hook (not visible),
located at the bottom of the front side of the cover
(2) with a flat-heat screwdriver.
3
Remove the cover and pull out the tube (1).
Disconnect all wire harnesses (2). Unscrew the
ground wire (3).
4
Rotate the hinge lever counterclockwise (1). Lift
the top hinge (2) free of the hinge lever latch.
(1)
(2)
Hinge Lever Latch
CAUTION
When lifting the hinge free of the latch,
be careful that the door does not fall
forward.
5
Lift the door from the middle hinge pin and
remove the door.
NOTE: Place the door, inside facing up, on a
nonscratching surface.
NOTE
Disassembling/Assembling the Water Lines
Collet
Tube
Insert line
Clip
(Correct)
14
REFRIGERATOR INSTALLATION
Removing the Right Door
1
Remove the top hinge cover screw (1). Lift
the hook (not visible), located at the bottom of
screwdriver.
the front side of the cover (2), with a flat-head
2
Detach the wire harness (1).
3
Rotate the hinge lever (1) clockwise. Lift the top
hinge (2) free of the hinge lever latch.
Hinge Lever Latch
CAUTION
When lifting the hinge free of the latch, be
careful that the door does not fall forward.
4
Lift the door from the middle hinge pin and
remove the door.
NOTE: Place the door, inside facing up,
on a nonscratching surface.
Install the right-side door first.
Replacing the Right Door
1
Make sure that the plastic sleeve is inserted in
the bottom of the door. Lower the door onto
the middle hinge pin as shown in the figure.
2
Fit the hinge (1) over the hinge lever latch
and slot it into place. Rotate the lever (2)
counterclockwise to secure the hinge.
Hinge Lever Latch
3
Connect the wire harness (1).
4
Place the cover (1) in its place. Insert and tighten
the cover screw (2).
15
REFRIGERATOR INSTALLATION
Replacing the Left Door
Install the left refrigerator door after the right door is
installed.
1
Make sure that the plastic sleeve is inserted in
the bottom of the door. Install the refrigerator door
onto the middle hinge.
2
Fit the hinge (1) over the hinge lever latch and
slot it into place. Rotate the lever clockwise (2)
and fasten the hinge.
Hinge Lever Latch
3
Connect all the wire harnesses.
4
Push the water supply tube into the hole on the
top case and pull it through the backplate.
5
Hold the water supply connection and gently push
in the collet (1) to connect the water supply line
(2) as shown. Insert the tube at least 5/8 inch (15
mm) into the connector. Insert the clip on the joint
to fasten the tube in place.
Collet
6
Place the cover (1) in place. Insert and tighten the
cover screw (2).
NOTE
Disassembling/Assembling the Water Lines
Collet
Tube
Insert line
Clip
(Correct)
Gently press the collet and insert the tube until only
one line shows on the tube.
(Correct) (Incorrect)
16
REFRIGERATOR INSTALLATION
REMOVING FREEZER DRAWERS
Removing The Freezer Drawer
WARNING:
Use two or more people to remove and
install the freezer drawer. Failure to do so can result in
back or other injury.
NOTE: In the following figues, the Pullout Drawer
located above the freezer drawer is not shown for clarity.
Pull the drawer open to full extension.
Gently lift and pull out the ice bin.
Lift the front of the drawer up, then pull it straight out.
Hold both rails and push them in simultaneously.
CAUTION:
When you remove the freezer drawer, do not hold
the handle. The handle may come off and it could
cause personal injury.
Remove the Durabase basket from the rails.
Remove the screws from the rails at both ends.
Grip both sides of the drawer and pull it up to
remove it from the rails.
17
REFRIGERATOR INSTALLATION
REFRIGERATOR INSTALLATION
REPLACING FREEZER DRAWERS
Replacing The Freezer Drawer
Pull out both rails simultaneously, until they are fully
extended.
WARNING
If the Durabase divider is removed, there
is enough open space for children or pets
to crawl inside. To prevent accidental
child and pet entrapment or suffocation
risk, DO NOT allow them to touch or go
near the freezer drawer.
DO NOT step or sit down on the freezer
drawer.
Grasp the drawer on each side and hook the
drawer supports into the rail tabs located on both
sides.
tighten the screws located on both sides.
Lower the door into its final position and
Push the drawer back until it clicks into place.
Replace the ice bin in the drawer. Insert the
Durabase basket in the rail assembly.
WARNING:
Use two or more people to remove and
install the freezer drawer. Failure to do so can result in
back or other injury.
NOTE: In the following figues, the Pullout Drawer
located above the freezer drawer is not shown for clarity.
18
screwdriver.
1. Turn the leveling leg to the left to raise that side of
the refrigerator or to the right to lower it. It may take
several turns of the leveling leg to adjust the tilt of the
refrigerator.
NOTE: Having someone push backward against the top of
the refrigerator takes some weight off of the leveling legs.
This makes it easier to adjust the legs.
2. Open both doors again and check to make sure that
they close easily. If the doors do not close easily, tilt
the refrigerator slightly more to the rear by turning
both leveling legs to the left. It may take several more
turns, and you should turn both leveling legs the same
amount.
NOTE: Your refrigerator is uniquely designed with
two fresh food doors. Either door can be opened or
closed independently of the other. You may have to
exert slight pressure on the doors to get them to close
completely.
REFRIGERATOR INSTALLATION
LEVELING AND DOOR ALIGNMENT
Leveling
After installing, plug the refrigerator’s power cord into a
3-prong grounded outlet and push the refrigerator into the
final position.
Your refrigerator has two front leveling legs—one on the
right and one on the left. Adjust the legs to alter the tilt
from front-to-back or side-to-side. If your refrigerator
seems unsteady, or you want the doors to close more
easily, adjust the refrigerator’s tilt using the instructions
below:
NOTE: Tools Required:
/
Door Alignment
The left refrigerator door has an adjustable nut, located
on the bottom hinge, to raise and lower the door for
proper alignment.
If the space between your doors is uneven, follow the
instructions below to align the doors.
Use the wrench (included with the Use & Care Guide) to
turn the nut in the door hinge to adjust the height.
Turn the nut right to raise the door or left to lower it.
USING YOUR REFRIGERATOR
CAUTION
To reduce the risk of scratching
the door or breaking the door
mullion, make sure that the
refrigerator door mullion is
always folded in.
Articulating Mullion
This feature is a metal strip attached to the left door
that articulates (rotates) 90 degrees as the door is
closed, forming a mullion (base) for the left and right
door gaskets to seal against.
Air Filter
The Air Filter helps remove odors from the
refrigerator. The Air Filter has two settings, Auto and
MAX. In Auto mode, the Air Filter will cycle on and
off in increments of ten minutes on and 60 minutes
off. If set to the M AX mode, the Air Filter will stay
on continuously for four hours, cycling on a
nd off in
increments of ten minutes on and five minutes off.
After four hours, the Air Filter will switch to Auto
mode.
Auto mode is the default mode. (Max LED off)
•
Press the
•
Air Filter button once for Max mode. (Max LED on)
Air Filter Reset
Control Lock
When the "Change Air Filter" text lights up, replace
the air filter. After replacing the air filter, press and
hold the Air Filter button for 3 seconds to turn the
LED off. Replace the air filter approximately every
6 months.
Temperature Mode Switch Function (°F <->°C)
If you want to convert °F to °C or vice versa, press and
hold the Freezer Temp and Refrigerator Temp buttons at
the same time for approximately five seconds.
Demo Mode (For Store Use Only)
To deactivate:
With either refrigerator door opened, press and hold the
Refrigerator Temp and
Accela Ice
buttons at the same
time for five seconds. The control panel will beep and the
temperature settings will display to confirm that Demo
Mode is deactivated. Use the same procedure to activate
the Demo Mode .
The Demo Mode disables all cooling in the refrigerator
and freezer sections to conserve energy while on
display
in a retail store. When activated, OFF will display on the
control panel.
• When power is initially connected to the refrigerator,
the Lock function is off.
• To lock the control panel and dispenser, press and hold
the Control Lock button for 3 seconds or until the LED
turns on.
• To unlock the controls and dispenser, press and hold the
Control Lock button until the LED turns off.
20
21
USING YOUR REFRIGERATOR
SMART L ED (green):
DEFINTIONS
Notifies the user that the appliance is connected to the
internet.
Smart Grid L ED (green):
Notifies the user that the appliance is capable of receiving
a signal, known as a Demand Response event, from a utility
company’s energy management system.
GRID MODE LED (red):
Notifies the user that the appliance is reducing or delaying
energy use based on the signal received from a utility
company energy management system. The LED will remain
illuminated during critical peak pricing (CPP) and real time
pricing (RTP) or during a high demand for electricity.
GETTING CONNECTED
CONNECTING THE REFRIGERATOR
You need the following devices and application to use the
Smart Grid and other smart features on your refrigerator.
Required Devices: A wireless router, Kenmore Smart
Refrigerator, and a mobile device.
Required Application
Refer to the Quick Start Guide that came with your smart
appliance for detailed instructions on creating a Kenmore
account and setting up the appliance for connected operation
from your mobile device. For additional assistance,
visit http://www.kenmore.com/smart
NOTE:
When successfully connected to the internet, the
SMART icon LED on the unit control panel will turn ON.
: Kenmore Smart App.
SMART FEATURES
OVERVIEW
Kenmore Smart connectivity transforms your relationship with
your home. You can personalize the way Kenmore Smart
products operate based on your schedule and daily routines,
making life easier and providing greater peace of mind.
This appliance is a connected-ready appliance, allowing you
to remotely monitor and control it from your smart phone via
the Kenmore Smart™ app..
To get started, you will need the following:
•
Kenmore Smart™ Appliance
• Wi-Fi home router connected to the internet
• Smart phone
• Kenmore Smart™ app
For more information about your Kenmore Smart™
appliance, please visit www.Kenmore.com/smart.
The Smart Grid function controls energy usage, which helps
you save energy during peak usage periods. You can override
the SMART GRID function at any time (using the Smart Grid
button or application).
Smart Grid responds to notification events from your
utility company to run high energy-consuming tasks only
during off-peak times when electrical demand is lower.
These notification events are known as Demand Response
(DR) signals. If the refrigerator receives a DR signal from
the utility company, the refrigerator will turn on the GRID
MODE LED on the refrigerator control panel and regulate
power consumption according to the signal received. The
refrigerator will respond to the signals received from the
utility company as long as the appliance is connected to the
internet and Smart Grid is enabled.
USING YOUR REFRIGERATOR
INSTRUCTIONS FOR SMART GRID
IMPORTANT:
You must connect your Kenmore Smart appliance to the
internet and then register the appliance to your account
in order to use the Smart Grid function.
Consult the Quick Start Guide supplied with the
appliance for instructions on how to register your
appliance using the Kenmore Smart™ application (app).
The Smart Grid Button serves two purposes:
1) internet connection or disconnection, 2) enable or
disable/override the appliance Demand Response
capability.
NOTE:
This appliance is a connected-ready appliance,
allowing you to remotely monitor and control it from your
smart phone via the Kenmore Smart™ app.
To connect the refrigerator to the Internet:
Refer to the Quick Start Guide that came with your smart
appliance for detailed instructions on creating a Kenmore
account and setting up your appliance for connected
operation from your smart phone. This Use & Care Guide
contains information and instructions for operating
your appliance from the appliance control panel. For
additional assistance, visit http://www.kenmore.com/
smart
NOTE:
If no connection is made after five minutes the
blinking SMART GRID button LED will turn off.
Smart Grid Operation:
Once connected and registered, the appliance is capable
of accepting a signal from your electrical company. The
signal, known as a Demand Response (DR) signal, will adjust
refrigerator operation to reduce power consumption for
a period of time ranging from a few minutes up to a
maximum of 4 hours. Ice making will be delayed during
this time. Opening the refrigerator door may cancel
certain DR signals.
The Grid Mode LED (red) will be steadily lit when the
signal is in effect. To disable the signal and prevent
further signal acceptance, press and release the Smart
Grid button. Both the Grid Mode and Smart Grid LED
will turn off. Press and release the Smart Grid button
again to enable DR signal acceptance capability. The
Smart Grid button LED will relight. The Grid Mode LED
will light when another DR signal is sent.
22
USING YOUR REFRIGERATOR
FCC Notice
(For transmitter module contained in this product)
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined
to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the
receiver.
from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician
for help.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
this device must accept any interference received,
including interference that may cause undesired operation
of the device.
Any changes or modifications in construction of this device
which are not expressly approved by the party responsible
for compliance could void the user’s authority to operate the
equipment.
Open Source Software Notice
To obtain the source code that is contained in this product
under LGPL and other open source licenses, visit http://
kenmore.com/opensource. In addition to the source code, all
referred license terms, warranty disclaimers, and copyright
notices are available for download.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits
set forth for an uncontrolled environment. This transmitter
must not
be co-located or operating in conjunction with any
other antenna or transmitter.
This equipment should be installed and operated with a
minimum distance of 20 cm (7.8 inches) between the antenna
and your body. Users must follow the specific operating
instructions for satisfying RF exposure compliance.
Industry Canada Statement
(For transmitter module contained in this product)
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including
interference that may cause undesired operation of
the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set
forth for an uncontrolled environment. This equipment should
be installed and operated with a minimum distance of 20 cm
(7.8 inches) between the antenna and your body.
N
OTE: THE MANUFACTURER IS NOT RESPONSIBLE
FOR ANY RADIO OR TV INTERFERENCE CAUSED
BY UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE
USER'S AUTHORITY TO OPERATE THE EQUIPMENT.
Wireless LAN Module Specifications
Model
2AHU4-KMTD17
Frequency Range
2412 to 2462 MHz
Output Power
(Max)
IEEE 802.11 b : 18.26 dBm
IEEE 802.11 g : 20.10 dBm
IEEE 802.11 n : 20.07 dBm
23
USING YOUR REFRIGERATOR
IN-DOOR ICE BIN
CAUTION
Keep hands and tools out of the ice compartment door
and dispenser chute. Failure to do so may result in
damage or personal injury.
The icemaker will stop producing ice when the in-door ice
bin is full. If you need more ice, empty the ice bin into the
extra ice bin in the freezer compartment. During use, the
ice can become uneven causing the icemaker to misread
the amount of ice cubes and stop producing ice. Shaking
the ice bin to level the ice within it can reduce this problem.
NOTE: Storing cans or other items in the ice bin will
damage the icemaker.
Keep the ice compartment door closed tightly. If the ice
compartment door is not closed tightly, the cold air in the
ice bin will freeze food in the refrigerator compartment.
This could also cause the icemaker to stop producing ice.
NOTE: Emptying the ice bin is recommended if the
icemaker ON/OFF button on the control panel is set to
OFF for an extended period of time.
1. Pull or push the door handle to open or close the ice
compartment.
2. To remove the in-door ice bin, grip the front handle,
slightly lift the lower part, and slowly pull out the bin
as shown.
3. To reinstall the in-door ice bin, slightly slant the
bin during replacement to avoid contact with the
icemaker.
4.
replacing the ice bin. See the label on the ice
compartment door for details.
CAUTION
When handling the
ice bin, keep hands
away from the
icemaker tray area to
avoid personal injury.
Auto shutoff
(feeler arm)
24
USING YOUR REFRIGERATOR
AUTOMATIC ICEMAKER
Ice is made in the automatic icemaker and sent to the
dispenser. The icemaker will produce 70-182 cubes in
a 24-hour period, depending on freezer compartment
temperature, room temperature, number of door openings
and other operating conditions.
It takes about 12 to 24 hours for a newly installed
refrigerator to begin making ice.
Ice making stops when the in-door ice bin is full. •
When full, the in-door ice bin holds approximately 6 to
arm is clean at all times for proper operation.
To increase ice production, use the Accela Ice function.
This function increases both ice making and freezing
capabilities.
WARNING
Personal Injury Hazard
making mechanism while the refrigerator is plugged in.
Power Switch
Ice-detecting Sensor
Icemaker
25
USING YOUR REFRIGERATOR
26
If ice or water dispenses unexpectedly, turn off the
water supply and contact Sears Home Service at
1-844-553-6667.
CAUTION
•
Turning the Automatic Icemaker On or Off
To turn off the automatic icemaker, set the icemaker
switch to
OFF (O) . To turn on the automatic icemaker,
set the switch to
ON (I).
Normal Sounds You May Hear
• Keeping the power turned on to the icemaker
before the water line is connected can damage the
icemaker.
• The icemaker water valve will buzz as the icemaker
fills with water. If the power switch is in the
ON (I)
position, it will buzz even if it has not yet been
hooked up to water . To stop the buzzing, move the
power switch to
OFF (O) .
•
You will hear the sound of cubes dropping into the
bin and water running in the pipes as the icemaker
refills.
Preparing for Vacation
Set the icemaker power switch to
OFF (O) and shut
off the water supply to the refrigerator.
NOTE
• The ice bin should be emptied any time the
icemaker on/off switch is turned to the
OFF (O)
position.
If the ambient temperature will drop below freezing,
system to prevent serious property damage due
have a qualified technician drain the water supply
to flooding caused by ruptured water lines or
connections.
The rst ice and water dispensed may include particles •
or odor from the water supply line or the water tank.
Throw away the rst few batches of ice. This is also •
necessary if the refrigerator has not been used for a
long time.
Never store beverage cans or other items in the ice •
bin for the purpose of rapid cooling. Doing so may
damage the icemaker or the containers may burst.
If discolored ice is dispensed, check the water lter •
and water supply. If the problem continues, contact a
Sears or other qualied service center. Do not use the
ice or water until the problem is corrected.
Keep children away from the dispenser. Children may •
play with or damage the controls.
The ice passage may become blocked with frost if only •
crushed ice is used. Remove the frost that accumulates
by removing the ice bin and clearing the passage with
a rubber spatula. Dispensing cubed ice can also help
prevent frost buildup.
Never use thin crystal glass or crockery to collect ice. •
Such containers may chip or break resulting in glass
fragments in the ice.
Dispense ice into a glass before lling it with water •
or other beverages. Splashing may occur if ice is
dispensed into a glass that already contains liquid.
Never use a glass that is exceptionally narrow or •
deep. Ice may jam in the ice passage and refrigerator
performance may be aected.
Keep the glass at a proper distance from the ice outlet. •
A glass held too close to the outlet may prevent ice
from dispensing.
To avoid personal injury, keep hands out of the ice •
door and passage.
Never remove the dispenser cover.•
AUTOMATIC ICEMAKER (continued)
USING YOUR REFRIGERATOR
FOOD STORAGE GUIDE
Wrap or store food in the refrigerator in airtight and
moisture-proof material unless otherwise noted. This
prevents food odor and taste transfer throughout the
refrigerator. For dated products, check date code to
ensure freshness.
STORING FROZEN FOOD
NOTE: Check a freezer guide or a reliable cookbook
for further information about preparing food for
freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity of
food. Do not put more unfrozen food into the freezer
than will freeze within 24 hours (no more than 2 to 3
enough space in the freezer for air to circulate around
packages. Be careful to leave enough room at the
front so the door can close tightly.
Storage times will vary according to the quality and
type of food, the type of packaging or wrap used
temperature. Ice crystals inside a sealed package are
normal. This simply means that moisture in the food
and air inside the package have condensed, creating
ice crystals.
NOTE: Allow hot foods to cool at room temperature
for 30 minutes, then package and freeze. Cooling hot
foods before freezing saves energy.
Packaging
Successful freezing depends on correct packaging.
When you close and seal the package, it must not
allow air or moisture in or out. If it does, you could
have food odor and taste transfer throughout the
refrigerator and could also dry out frozen food.
Packaging recommendations:
Straight-sided canning/freezing jars
Heavy-duty aluminum foil
Plastic-coated paper
Non-permeable plastic wraps
Follow package or container instructions for proper
freezing methods.
Do not use
Bread wrappers
Non-polyethylene plastic containers
Containers without tight lids
Wax paper or wax-coated freezer wrap
Thin, semi-permeable wrap
CAUTION: Do not keep beverage cans or plastic
food containers in the freezer compartment. They
may break or burst if they freeze.
Items How to
Butter or
margarine
Cheese
Milk
Eggs
Fruit
Leafy
vegetables
Vegetables
with skins
(carrots, peppers)
Fish
Leftovers
Keep opened butter in a covered
dish or closed compartment.
When storing an extra supply,
wrap in freezer packaging and
freeze.
Store in the original wrapping
until you are ready to use it. Once
opened, rewrap tightly in plastic
wrap or aluminum foil.
Wipe milk cartons. For best
storage, place milk on interior
shelf, not on door shelf.
Store in original carton on interior
shelf, not on door shelf.
Do not wash or hull the fruit
until it is ready to be used. Sort
and keep fruit in its original
container, in a crisper, or store in a
completely closed paper bag on a
refrigerator shelf.
Remove store wrapping and trim
areas. Wash in cold water and
drain. Place in plastic bag or
plastic container and store in
crisper.
Place in plastic bags or plastic
container and store in crisper.
the freezer section if they are not
being consumed the same day of
purchase. It is recommended to
same day purchased.
Cover leftovers with plastic wrap
or aluminum foil, or store in plastic
containers with tight lids.
27
USING YOUR REFRIGERATOR
REFRIGERATOR SECTION
WATER DISPENSER
To dispense cold water, push on the dispenser switch
with a glass.
NOTE: The dispenser is equipped with a light that
turns on when the dispenser pad is engaged.
WARNING:
opening. Doing so can result in severe injury.
CAUTION: Do not dispense ice into fine china or
crystal glasses. China or crystal can break.
Some dripping may occur after dispensing. Hold your
cup beneath the dispenser for a few seconds after
dispensing to catch all of the drops.
Push
Dispenser pad
28
USING YOUR REFRIGERATOR
REFRIGERATOR SHELVES
The shelves in your refrigerator are adjustable to meet
your individual storage needs. Your model may have glass
or wire shelves.
Adjusting the shelves to fit items of different heights will
make finding the exact item you want easier. Doing so will
also reduce the amount of time the refrigerator door is
open which will save energy.
IMPORTANT: Do not clean glass shelves with warm water
while they are cold. Shelves may break if exposed to
sudden temperature changes or impact.
CAUTION: Glass shelves are heavy. Use special care
when removing them.
Detaching the Shelf (Half Shelf Type)
Folding Shelf (on some models)
You can store taller items, such as a gallon container
or bottles, by simply pushing the front half of the shelf
underneath the back half of the shelf. Pull the front of the
shelf toward you to return to a full shelf.
CAUTION: Make sure that shelves are level from one
side to the other. Failure to do so may result in the shelf
falling or spilling food.
25
REFRIGERATOR SHELVES
The shelves in your refrigerator are adjustable to meet
your individual storage needs. Your model may have glass
or wire shelves.
Adjusting the shelves to t dierent heights of items will
make nding the exact item you want easier. Doing so will
also reduce the amount of time the refrigerator door is
open which will save energy.
IMPORTANT: Do not clean glass shelves with warm water
while they are cold. Shelves may break if exposed to
sudden temperature changes or impact.
NOTE: Glass shelves are heavy. Use special care when
removing them.
Adjusting Shelves (Cantilever)
Remove shelves from the shipping position and replace
shelves in the position you want.
To remove a shelf—Tilt up the front of the shelf in the
direction of
1
and lift it in the direction of
2
. Pull
the shelf out.
To reinstall a shelf—Tilt the front of the shelf up and
guide the shelf hooks into the slots at a desired height.
Then, lower the front of the shelf so that the hooks
drop into the slots.
Folding Shelf (on some models)
You can store taller items, such as a gallon container
or bottles, by simply pushing the front half of the shelf
underneath the back half of the shelf. Pull the front of the
shelf toward you to return to a full shelf.
CAUTION: Make sure that shelves are level from one
side to the other. Failure to do so may result in the shelf
falling or spilling food.
USING YOUR REFRIGERATOR
25
REFRIGERATOR SHELVES
The shelves in your refrigerator are adjustable to meet
your individual storage needs. Your model may have glass
or wire shelves.
Adjusting the shelves to t dierent heights of items will
make nding the exact item you want easier. Doing so will
also reduce the amount of time the refrigerator door is
open which will save energy.
IMPORTANT: Do not clean glass shelves with warm water
while they are cold. Shelves may break if exposed to
sudden temperature changes or impact.
NOTE: Glass shelves are heavy. Use special care when
removing them.
Adjusting Shelves (Cantilever)
Remove shelves from the shipping position and replace
shelves in the position you want.
To remove a shelf—Tilt up the front of the shelf in the
direction of
1
and lift it in the direction of
2
. Pull
the shelf out.
To reinstall a shelf—Tilt the front of the shelf up and
guide the shelf hooks into the slots at a desired height.
Then, lower the front of the shelf so that the hooks
drop into the slots.
Folding Shelf (on some models)
You can store taller items, such as a gallon container
or bottles, by simply pushing the front half of the shelf
underneath the back half of the shelf. Pull the front of the
shelf toward you to return to a full shelf.
CAUTION: Make sure that shelves are level from one
side to the other. Failure to do so may result in the shelf
falling or spilling food.
USING YOUR REFRIGERATOR
25
REFRIGERATOR SHELVES
The shelves in your refrigerator are adjustable to meet
your individual storage needs. Your model may have glass
or wire shelves.
Adjusting the shelves to t dierent heights of items will
make nding the exact item you want easier. Doing so will
also reduce the amount of time the refrigerator door is
open which will save energy.
IMPORTANT: Do not clean glass shelves with warm water
while they are cold. Shelves may break if exposed to
sudden temperature changes or impact.
NOTE: Glass shelves are heavy. Use special care when
removing them.
Adjusting Shelves (Cantilever)
Remove shelves from the shipping position and replace
shelves in the position you want.
To remove a shelf—Tilt up the front of the shelf in the
direction of
1
and lift it in the direction of
2
. Pull
the shelf out.
To reinstall a shelf—Tilt the front of the shelf up and
guide the shelf hooks into the slots at a desired height.
Then, lower the front of the shelf so that the hooks
drop into the slots.
Folding Shelf (on some models)
You can store taller items, such as a gallon container
or bottles, by simply pushing the front half of the shelf
underneath the back half of the shelf. Pull the front of the
shelf toward you to return to a full shelf.
CAUTION: Make sure that shelves are level from one
side to the other. Failure to do so may result in the shelf
falling or spilling food.
USING YOUR REFRIGERATOR
1
Tilt up the front of the shelf and then
lift the shelf straight up.
2
Pull the shelf out.
1
Tilt the front of the shelf up and guide
the shelf hooks into the slots at a
desired height.
2
Lower the front of the shelf so that the
hooks drop into the slots.
Assembling the Shelf (Half Shelf Type)
29
HUMIDITY CONTROLLED CRISPER
The crispers provide fresher tasting fruit and vegetables by
letting you easily control humidity inside the drawer.
You can control the amount of humidity in the moisture-
sealed crispers by adjusting the control to any setting
between VEGETABLES and FRUIT
.
VEGETABLES
keeps moist air in
the crisper for best
storage of fresh,
leafy vegetables.
FRUIT lets moist air
out of the crisper for
best storage of fruit.
DOOR BIN
The door bins are removable for easy cleaning and
adjustment.
1. To remove the bin, simply lift the bin up and pull
straight out.
2. To replace the bin, slide it in above the desired support
and push down until it snaps into place.
REMOVING THE HUMIDITY CONTROLLED CRISPER
1
To remove, pull out the crisper (1) or
(2) to full extension, lift the front up,
and pull straight out.
2
To install, slightly tilt up the front, insert the crisper
or drawer into the frame and push it back into
place.
Crisper Cover
To remove, lift the front of the cover up until it
detaches from the back wall of the cabinet, then pull
it out.
USING YOUR REFRIGERATOR
30
FRUIT VEGETABLES
FRUIT VEGETABLES
TEMPERATURE CONTROLLED PANTRY DRAWER
The Temperature Controlled Pantry Drawer provides storage
space with a variable temperature control that can keep the
compartment at a slightly different temperature than
the refrigerator section. This drawer can be used for
large party trays, deli items and beverages. (This
drawer should not be used to store vegetables that
require high humidity.)
Press the
Select
button to choose between
Produce
(Cold),
Deli
(Colder) and
Meat
(Coldest).
Do not store glass bottles in the pantry.
If they are frozen, they can break and cause personal injury.
CAUTION:
CAUTION
Regularly detach and wash the storage bins and shelves;
the can become easily contaminated by food.
Do not apply excessive force while detaching or
assembling the storage bins.
Do not use the dishwasher to clean the storage
bins and shelves.
31
USING YOUR REFRIGERATOR
FREEZER SECTION
EXTRA ICE BIN
1. Pull the Freezer Drawer and the top Pullout Drawer out
as far as possible to remove the Extra Ice Bin.
2. Gently lift and pull out the ice bin.
3. To replace, pull both drawers out as far as possible,
and set the bin in its correct position in the Pullout
Drawer. Close the Pullout Drawer and then the Freezer
Drawer.
CAUTION: Pinch hazard! Keep hands and feet
clear of the bottom of the freezer drawer when
opening and closing.
NOTE: To purchase a replacement air filter,
call 1-844-553-6667.
Replacing the Air Filter
It is recommended that you replace the air filter:
Approximately every six months.
When the Replace Filter
light turns on.
Place the new filter inside of the cover with
3. Turn the filter cover to the right to attach
it to the refrigerator wall.
the side that says “Front” facing outward.
2. Install a New Air Filter.
1.Remove the Old Filter
Turn the filter cover to the left to detach it
from the refrigerator wall. The filter is
located on the inside of the filter cover.
4. Press and hold the Air Filter button for
three seconds to reset the filter sensor.
Extra Ice Bin
Pullout Drawer
32
USING YOUR REFRIGERATOR
PULLOUT DRAWERS
1. To remove, pull the drawer out to full extension.
Lift the front of the drawer up, then pull it straight
out.
2. To install, slightly tilt up the front and insert the
drawer into the frame and push it back into place.
DURABASE
1. To remove the Durabase, push it to the back as much
as possible. Tilt up the front of the Durabase and pull
straight out.
2. To replace, insert the Durabase in the rail assembly.
WARNING:
If the Durabase divider is removed, there is
enough open space for children or pets to crawl inside.
To prevent accidental child and pet entrapment or
suffocation risk, DO NOT allow children or pets to
touch or go near the drawer.
Durabase
®
The Durabase
®
divider allows you to organize the
Durabase
®
area into sections. It can be adjusted from
side to side to accommodate items of different sizes.
DURABASE DIVIDER
The Durabase divider allows you to organize the
Durabase area into sections.
WATER FILTER
WATER FILTER
It is recommended that you replace the water lter:
Approximately every six months.
•
When the water filter indicator
turns on.
•
When the water dispenser output
•
decreases.
When the ice cubes are smaller
•
than normal.
1. Remove the old water filter.
Lower or remove the top left shelf
•
to allow the water lter to rotate
all the way down.
Pinch the sides to open the •
water lter cover.
NOTE: Replacing the water lter
causes a small amount of water
(around 1 oz. or 25 cc) to drain. Place
a cup under the front end of the water lter cover to collect
any leaking water. Hold the water lter upright, once it is
removed, to prevent any remaining water from spilling out of
the water lter.
Make sure to rotate the lter down completely before
•
pulling it out of the manifold hole.
Pull the water lter downward and turn it counter-
•
clockwise.
Before Replacing the Water Filter:
If the top shelf, located below the water lter, is in the
highest position, it will need to be removed prior to
replacing the water lter.
To remove any shelf–Tilt up the
front of the shelf
1
and lift it
2
.
Pull the shelf out.
2. Replace with a new water lter.
Take the new •
water lter out
of its packing
and remove the
protective cover
from the o-rings.
With the water lter tabs in
•
the horizontal position, push
the new water lter into the
manifold hole and turn it
clockwise.
Rotate the water lter up into position and close the •
cover. The cover will click when closed correctly.
3. After the water lter is replaced, dispense 2.5
gallons of water (ush for approximately 5 minutes)
to remove trapped air and contaminants from
the system. Do not dispense the entire 2.5 gallon
amount continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
NOTE: To purchase a replacement filter, visit your local
Sears store, or call 1-844-553-6667, You may also purchase
online at www.sears.com.
25
REFRIGERATOR SHELVES
The shelves in your refrigerator are adjustable to meet
your individual storage needs. Your model may have glass
or wire shelves.
Adjusting the shelves to fit different heights of items will
make finding the exact item you want easier. Doing so will
also reduce the amount of time the refrigerator door is
open which will save energy.
IMPORTANT: Do not clean glass shelves with warm water
while they are cold. Shelves may break if exposed to
sudden temperature changes or impact.
NOTE: Glass shelves are heavy. Use special care when
removing them.
Adjusting Shelves (Cantilever)
Remove shelves from the shipping position and replace
shelves in the position you want.
To remove a shelf—Tilt up the front of the shelf in the
direction of
1
and lift it in the direction of
2
. Pull
the shelf out.
To reinstall a shelf—Tilt the front of the shelf up and
guide the shelf hooks into the slots at a desired height.
Then, lower the front of the shelf so that the hooks
drop into the slots.
Folding Shelf (on some models)
You can store taller items, such as a gallon container
or bottles, by simply pushing the front half of the shelf
underneath the back half of the shelf. Pull the front of the
shelf toward you to return to a full shelf.
CAUTION: Make sure that shelves are level from one
side to the other. Failure to do so may result in the shelf
falling or spilling food.
USING YOUR REFRIGERATOR
33
WATER FILTER
34
It is essential that the manufacturer’s recommended
installation, maintenance and water lter replacement
requirements be carried out for the product to perform as
advertised.
NOTE: While the testing was performed under standard
laboratory conditions, actual performance may vary.
NOTE: To purchase a replacement filter, visit your local
Sears store, or call 1-844-553-6667.
You may also purchase online at www.sears.com
Product distributed in the United States by Sears Brands
Management Corporation, Homan Estates, IL 60179.
NSF is a trademark of NSF International.
WARNING
CAUTION
To reduce the risk associated with ingestion of
contaminants: Do not use with water that is
microbiologically unsafe or of unknown quality
without adequate disinfection before and after the
system. Systems certied for cyst reduction may be
used on disinfected water that may contain lterable
cysts. EPA Establishment Number 10350-MN-005
To reduce the risk associated with property damage
due to water leakage:
Read and follow • the Water Filter instructions before
installation and use of this system.
Installation and use • MUST comply with all state and
local plumbing codes.
Do not• install if water pressure exceeds 120 psi (827
kPa). Contact a plumbing professional if you are
uncertain of how to check your water pressure.
Do not• install where water hammer conditions may
occur. If water hammer conditions exist, you must
install a water hammer arrester. Contact a plumbing
professional if you are uncertain of how to check for
this condition.
Do not• install on hot water supply lines.
The maximum operating water temperature of this
water lter system is 100°F (38°C).
Protect water lter from freezing. • Do not operate
refrigerator in ambient conditions below 55°F
(12.7°C). Drain water lter when storing unit in
temperatures below 40°F (4.4°C).
The disposable water lter must be replaced every •
six months, at the rated capacity, or if a noticeable
reduction in ow rate occurs.
Application Guidelines/Water Supply Parameters
Service Flow 0.5 gpm (1.9 lpm)
Water Supply Potable Water
Water Pressure 20-120 psi (138 - 827 kPa)
Water Temperature 33°F - 100°F (0.6°C - 38°C)
WATER FILTER
35
CARE AND CLEANING
WARNING
Explosion Hazard
Both the refrigerator and freezer sections defrost
month to prevent odors. Wipe up spills immediately.
GENERAL CLEANING TIPS
Unplug refrigerator or disconnect power.
Remove all removable parts, such as shelves, crispers,
etc. Refer to sections in Using Your Refrigerator for
removal instructions.
Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use abrasive or harsh cleaners.
Hand wash, rinse and dry all surfaces thoroughly.
Plug in refrigerator or reconnect power.
EXTERIOR
Waxing external painted metal surfaces helps provide
rust protection. Do not wax plastic parts. Wax painted
metal surfaces at least twice a year using appliance wax
For products with a stainless steel exterior, use a clean
sponge or soft cloth and a mild detergent in warm water.
Do not use abrasive or harsh cleaners. Dry thoroughly
with a soft cloth.
INSIDE WALLS (allow freezer to warm up so
the cloth will not stick)
To help remove odors, you can wash the inside of the
refrigerator with a mixture of baking soda and warm
water. Mix 2 tablespoons of baking soda to 1 quart of
is completely dissolved so it does not scratch the surfaces
of the refrigerator.
DOOR LINERS AND GASKETS
Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use cleaning waxes, concentrated
detergents, bleaches, or cleaners containing petroleum on
plastic refrigerator parts.
PLASTIC PARTS (Covers and Panels)
Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use window sprays, abrasive
damage the material.
CONDENSER COILS
Use a vacuum cleaner with
an attachment to clean the
condenser cover and vents.
Do not remove the panel
covering the condenser
coil area.
CAUTION: While cleaning the inside, do not spray
water.
36
CARE AND CLEANING
LIGHT BULB REPLACEMENT
NOTE:
The refrigerator and freezer compartment
lights have LED interior lighting, and service should be
performed by a qualified technician.
POWER INTERRUPTIONS
1. If the power will be out for 24 hours or less, keep all
refrigerator doors closed to help foods stay cold and
frozen.
2. If the power will be out for more than 24 hours, remove
all frozen food and store it in a frozen food locker.
WHEN YOU GO ON VACATION
If you choose to leave the refrigerator on while you are
away, follow these steps to prepare your refrigerator
before you leave.
1. Use up any perishables and freeze other items.
2. Turn off the icemaker and empty the ice bin.
If you choose to turn the refrigerator off before you leave,
follow these steps.
1. Remove all food from the refrigerator.
2. Depending on your model, set the thermostat control
eht gnitteS eht eeS .FFO ot )lortnoc rotaregirfer(
Controls section.
3. Clean the refrigerator, wipe it and dry well.
4. Tape rubber or wood blocks to the tops of both doors
to prop them open far enough for air to get in. This
stops odor and mold from building up.
Electrical Shock Hazard
Before replacing a Compartment Lamp, either unplug
or fuse box.
WHEN YOU MOVE
When you are moving your refrigerator to a new home,
follow these steps to prepare it for the move.
1. Remove all food from the refrigerator and pack all
frozen food in dry ice.
2. Unplug the refrigerator.
3. Clean, wipe and dry thoroughly.
4. Take out all removable parts, wrap them well and
tape them together so they do not shift and rattle
during the move. Refer to the Using your Refrigerator
section for removable instructions.
5. Depending on the model, raise the front of the
refrigerator so it rolls easier OR screw in the leveling
the Door Closing section.
6. Tape the doors shut and tape the power cord to the
refrigerator cabinet.
When you get to your new home, put everything back and
refer to the Refrigerator Installation section for preparation
instructions.
WARNING
37
38
CONNECTING THE WATER LINE
BEFORE YOU BEGIN
This water line installation is not covered by the refrigerator
warranty. Follow these instructions carefully to minimize the
risk of expensive water damage.
Water hammer (water banging in the pipes) in house
plumbing can cause damage to refrigerator parts and can
lead to water leakage or flooding. Call a qualified plumber
to correct water hammer before installing the water supply
line to the refrigerator.
CAUTION: To prevent burns and product damage, only
connect the refrigerator water line to a cold water supply.
If you use your refrigerator before connecting the water
line, make sure the icemaker is turned OFF at the control
panel.
CAUTION: Do not install the icemaker tubing in areas
where temperatures fall below freezing.
WATER PRESSURE
A cold water supply. The water pressure must be between
20 and 120 psi. If the refrigerator is installed in an area
booster pump to compensate for the low pressure.
If a reverse osmosis water ltration system is connected
to your cold water supply, this water line installation is not
covered by the refrigerator warranty. Follow the following
instructions carefully to minimize the risk of expensive water
damage.
If a reverse osmosis water ltration system is connected
to your cold water supply, the water pressure to the
reverse osmosis system needs to be a minimum of 40 to
60 psi (276-414 kPa or 2.8-4.2 kgf/cm², less than 2.0-3.0
If the water pressure from the reverse osmosis system is less
than 20 psi or 138 kPa or 1.4 kgf/cm² (takes more than 4.0
Allow the storage tank on the reverse osmosis system to
If the issue concerning water pressure from reverse
All installations must be in accordance with local
plumbing code requirements.
CAUTION: Wear eye protection during installation to
prevent injury.
WHAT YOU WILL NEED
Copper Tubing,• ¼ in. outer
diameter, to connect the refrigerator
to the water supply. Be sure both
ends of the tubing are cut square.
To determine how much tubing you
need: measure the distance from the water valve on the
back of the refrigerator to the water supply pipe. Then,
(about 8 feet [2.4 m] coiled into 3 turns of about 10 in.
from the wall after installation.
Power drill.•
½ in. or adjustable wrench.•
Flat blade and Phillips head screwdrivers.•
Two ¼ in. outer diameter •
compression nuts and
2 ferrules (sleeves) to
connect the copper tubing
refrigerator water valve.
If your existing copper water
end, you will need an adapter
(available at plumbing supply
to the refrigerator OR you can
a tube cutter and then use a
Shuto valve to connect •
to the cold water line. The
inside diameter of / in. at the point of connection
to the COLD WATER LINE.
are included in many water
supply kits. Before purchasing,
make sure a saddle-type
valve complies with your local
plumbing codes.
NOTE: A Self Piercing Saddle Type Water Valve should
not be used.
WARNING
Electrical Shock Hazard
When using any electrical device (such as a power
powered, double insulated or grounded in a manner that
will prevent the hazard of electric shock.
CONNECTING THE WATER LINE
INSTALLATION INSTRUCTIONS
Install the shutoff valve on the nearest frequently used
drinking water line.
1. SHUT OFF THE MAIN WATER SUPPLY
Turn on the nearest faucet to relieve the pressure on the
line.
2. CHOOSE THE VALVE LOCATION
Choose a location for the valve that is
easily accessible. It is best to connect
into the side of a vertical water pipe.
When it is necessary to connect into
a horizontal water pipe, make the
connection to the top or side, rather
than at the bottom, to avoid drawing
off any sediment from the water pipe.
3. DRILL THE HOLE FOR THE VALVE
Drill a ¼ in. hole in the water pipe using a sharp bit.
Remove any burrs resulting from
drilling the hole in the pipe. Be
careful not to allow water to
drain into the drill. Failure to
drill a ¼ in. hole may result
in reduced ice production or
smaller cubes.
NOTE: The hookup line cannot be white, plastic
tubing. Licensed plumbers must use only copper
4. FASTEN THE SHUTOFF VALVE
the pipe clamp.
NOTE: Commonwealth of Massachusetts Plumbing
Codes 248CMR shall be adhered to. Saddle valves are
illegal and use is not permitted in Massachusetts.
Consult with your licensed plumber.
5. TIGHTEN THE PIPE CLAMP
Tighten the clamp screws until the sealing washer
begins to swell.
NOTE: Do not overtighten clamp or you may crush the
tubing.
6. ROUTE THE TUBING
Route the tubing between the cold water line and the
refrigerator.
Route the tubing through a hole drilled in the wall or
as close to the wall as possible.
NOTE:
allow the refrigerator to move out from the wall after
installation.
7. CONNECT THE TUBING TO THE VALVE
copper tubing onto the end of the tubing and connect
inserted into the valve. Tighten the compression nut
securely.
NOTE: Commonwealth of Massachusetts Plumbing
Codes 248CMR shall be adhered to. Saddle valves are
illegal and their use is not permitted in
Massachusetts. Consult with your licensed plumber.
Pipe Clamp
Saddle-Type
Vertical Cold
Water Pipe
Pipe Clamp
Clamp Screw
Washer
Inlet End
Saddle-Type
Packing Nut
Outlet Valve
Compression Nut
39
8. FLUSH OUT THE TUBING
Turn the main water supply on and
flush out the tubing until the water
is clear.
CONNECTING THE WATER LINE
valve after about one quart of
tubing.
9. CONNECT THE TUBING TO THE REFRIGERATOR
1.
2.
end of the tubing as shown.
3. Insert the end of the copper tubing into the connection
as far as possible. While holding the tubing, tighten the
10. TURN THE WATER ON AT THE SHUTOFF VALVE
Tighten any connections that leak.
11. PLUG IN THE REFRIGERATOR
Arrange the coil of tubing so that it does not vibrate
against the back of the refrigerator or against the wall.
Push the refrigerator back to the wall.
12. START THE ICEMAKER
Turn the icemaker ON at the control panel.
The icemaker will not begin to operate until it reaches
will then begin operation automatically if the icemaker
button has been turned ON.
CAUTION: Check to see if leaks occur at the water line
connections.
Tubing Clamp
¼ in. Tubing
¼ in.
Compression
Nut
Refrigerator
Connection
Ferrule
WARNING
Before making the connection to the refrigerator, be sure
that the refrigerator power cord is not plugged into the
wall outlet.
40
TROUBLESHOOTING GUIDE
41
Problem Possible Causes Solutions
Refrigerator and
Freezer section are
not cooling.
The refrigerator control is set to OFF
(some models).
Turn the control ON. Refer to the Setting the Controls
section for proper temperature settings.
Refrigerator is set to demo mode. Demo Mode allows the lights and control display to
work normally while disabling cooling to save energy
while on the showroom floor. Refer to the Setting the
Controls section for instructions on how to disable
Demo Mode.
Refrigerator is in the defrost cycle. During the defrost cycle, the temperature of each
compartment may raise slightly. Wait 30 minutes and
confirm the proper temperature has been restored
once the defrost cycle has completed.
Refrigerator was recently installed. It may take up to 24 hours for each compartment to
reach the desired temperature.
Refrigerator was recently relocated. If the refrigerator was stored for a long period of time
or moved on its side, it is necessary for the refrigerator
to stand upright for 24 hours before connecting it to
power.
Cooling system runs
too much.
Refrigerator is replacing an older
model.
Modern refrigerators require more operating time but
use less energy due to more effcient technology.
Refrigerator was recently plugged in
or power restored.
The refrigerator will take up to 24 hours to cool
completely.
Door opened often or a large amount
of food / hot food was added.
Adding food and opening the door warms the
refrigerator, requiring the compressor to run longer in
order to cool the refrigerator back down. In order to
conserve energy, try to get everything you need out of
the refrigerator at once, keep food organized so it is
easy to find, and close the door as soon as the food is
removed. (Refer to the Food Storage Guide.)
Doors are not closed completely. Firmly push the doors shut. If they will not shut all the
way, see the Doors will not close completely or pop
open section in Parts & Features Troubleshooting.
Refrigerator is installed in a hot
location.
The compressor will run longer under warm conditions.
At normal room temperatures (70°F) expect your
compressor to run about 40% to 80% of the time.
Under warmer conditions, expect it to run even more
often. The refrigerator should not be operated above
110°F.
Condenser / back cover is clogged. Use a vacuum cleaner with an attachment to clean the
condenser cover and vents. Do not remove the panel
covering the condenser coil area.
COOLING
Before conducting troubleshooting, make sure that the following basic requirements are met:
Service Flow 0.5 gpm (1.9 lpm)
Water Supply Potable Water
Water Pressure 20-120 psi (138 - 827 kPa)
Operating Ambient
Temperature Limits
55°F - 110°F
Electrical Ratings
115 Volts, 60 Hz, AC only, and fused
at 15 or 20 amperes.
Problem Possible Causes Solutions
Refrigerator or
Freezer section is too
warm.
Refrigerator was recently installed. It may take up to 24 hours for each compartment to
reach the desired temperature.
Air vents are blocked.
Using Your Refrigerator section.
Doors are opened often or for long
periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment.
This raises the temperature and moisture level within
frequency and duration of door openings.
Unit is installed in a hot location. The refrigerator should not be operated in
temperatures above 110F.
A large amount of food or hot food
was added to either compartment.
Adding food warms the compartment requiring the
cooling system to run. Allowing hot food to cool to
room temperature before putting it in the refrigerator
Doors not closed correctly. See the Doors will not close correctly or pop open
section in Parts & Features Troubleshooting.
Temperature control is not set
correctly.
If the temperature is too warm, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Setting the Controls section for
more information.
Defrost cycle has recently completed. During the defrost cycle, the temperature of each
compartment may raise slightly and condensation may
the proper temperature has been restored once the
defrost cycle has completed.
Interior moisture
buildup.
Doors are opened often or for long
periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment.
This raises the temperature and moisture level within
frequency and duration of door openings.
Doors not closed correctly. See the Doors will not close correctly section in the
Troubleshooting section.
Weather is humid. Humid weather allows additional moisture to enter the
compartments when the doors are opened leading to
condensation or frost. Maintaining a reasonable level
of humidity in the home will help to control the amount
of moisture that can enter the compartments.
Defrost cycle recently completed. During the defrost cycle, the temperature of each
compartment may raise slightly and condensation may
that the proper temperature has been restored once
the defrost cycle has completed.
Food is not packaged correctly. Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation within
each compartment. Wipe all containers dry and store
food in sealed packaging to prevent condensation and
frost.
COOLING
42
TROUBLESHOOTING GUIDE
Problem Possible Causes Solutions
Food is freezing
in the refrigerator
compartment.
Food with high water content was
placed near an air vent.
Rearrange items with high water content away from air
vents.
Refrigerator temperature control is set
incorrectly.
If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Setting the Controls section for
more information.
Refrigerator is installed in a cold
location.
When the refrigerator is operated in temperature
compartment. The refrigerator should not be operated in
Frost or ice crystals
form on frozen food
Door is opened frequently or for long
periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. Increased moisture will lead to frost and
and duration of door openings.
Door is not closing properly. Refer to the Doors will not close correctly or pop open
section in the Troubleshooting section.
Refrigerator or
Freezer section is too
cold.
Incorrect temperature control settings. If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Setting the Controls section for
more information.
Frost or ice crystals
on frozen food
(inside of sealed
Condensation from food with a high
water content has frozen inside of the
food package.
This is normal for food items with a high water content.
Food has been left in the freezer for a
long period of time.
Do not store food items with high water content in the
freezer for a long period of time.
Icemaker is not
making enough ice.
Demand exceeds ice storage capacity. The icemaker will produce approximately 70-182 cubes in
a 24 hour period.
House water supply is not connected,
valve is not turned on fully, or valve is
clogged.
Connect the refrigerator to a cold water supply with
open.
If the problem persists, it may be necessary to contact a
plumber.
Approximately every six months.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Low house water supply pressure. The water pressure must be between 20 and 120 psi on
If the problem persists, it may be necessary to contact a
plumber or install a booster pump to compensate for the
low pressure.
used.
pressure below the minimum amount and result in
icemaker issues. (Refer to Water Pressure
Tubing connecting refrigerator to house
supply valve is kinked.
The tubing can kink when the refrigerator is moved during
Straighten or repair the water supply line and arrange it
to prevent future kinks.
COOLING/ICE & WATER
43
TROUBLESHOOTING GUIDE
Problem Possible Causes Solutions
Icemaker is not
making enough ice
Doors are opened often or for long
periods of time.
If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent the
unit from maintaining the set temperature. Lowering
the refrigerator temperature can help, as well as not
opening the doors as frequently.
Doors are not closed completely. If the doors are not properly closed, ice production
Doors will not close
completely or pop open section in Parts & Features
Troubleshooting for more information.
The temperature setting for the
freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is 0°F. If the
freezer temperature is warmer, ice production will be
Dispensing water
slowly.
Approximately every six months.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
used.
pressure below the minimum amount and result in
icemaker issues.
If the problem persists, it may be necessary to contact
a plumber or install a booster pump to compensate
for the low pressure.
Low house water supply pressure. The water pressure must be between 20 and 120 psi on
If the problem persists, it may be necessary to contact
a plumber or install a booster pump to compensate
for the low pressure.
Not dispensing ice. Doors are not closed completely. Ice will not dispense if any of the refrigerator doors
are left open.
Infrequent use of the dispenser. Infrequent use of the ice dispenser will cause the cubes
to stick together over time, which will prevent them
from properly dispensing. Check the ice bin for ice
cubes clumping/sticking together. If they are, break up
the ice cubes to allow for proper operation.
The delivery chute is clogged with
frost or ice fragments.
Eliminate the frost or ice fragments by removing the
ice bin and clearing the chute with a plastic utensil.
Dispensing cubed ice can also help prevent frost or ice
fragment buildup.
The dispenser display is locked. Press and hold the Lock button for three seconds to
unlock the control panel and dispenser.
Ice bin is empty. It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker
Once the ice supply in the bin has been completely
exhausted, it my take up to 90 minutes before
additional ice is available, and approximately 24
ICE & WATER
44
TROUBLESHOOTING GUIDE
Problem Possible Causes Solutions
Icemaker is not
making ice.
Refrigerator was recently installed or
icemaker recently connected.
It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker to
begin making ice.
Icemaker not turned on. Locate the icemaker ON/OFF
it is turned ON.
The refrigerator is not connected to
valve is not turned on.
Connect refrigerator to the water supply and turn the
obstructed.
make sure that the arm moves freely.
system is connected to your cold
water supply.
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Water Pressure
Not dispensing water. New installation or water line recently
connected.
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
The dispenser panel is locked. Press and hold the Lock button for three seconds to
unlock the control panel and dispenser.
The dispenser is not set for water
dispensing.
The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the Water button on the control panel
to dispense water.
Refrigerator or freezer doors are not
closed properly.
Water will not dispense if any of the refrigerator
doors are left open.
removed or replaced.
trapped air and contaminants from the system. Do not
dispense the entire 2.5 gallon amount continuously.
Depress and release the dispenser pad for cycles of
30 seconds ON and 60 seconds OFF.
Tubing connecting refrigerator to
house supply valve is kinked.
The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced
and arrange it to prevent future kinks.
The house water supply is not
connected, the valve is not turned on
fully, or the valve is clogged.
Connect refrigerator to the water supply and turn the
If the problem persists, it may be necessary to contact
a plumber.
ICE & WATER
45
TROUBLESHOOTING GUIDE
Problem Possible Causes Solutions
Ice has bad taste or
odor.
Water supply contains minerals such
as sulfur.
taste and odor problems.
NOTE:
be possible to remove all minerals / odor / taste in all
water supplies.
Icemaker was recently installed.
or bad tasting ice.
Ice has been stored for too long. Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste. Throw
away old ice and make a new supply.
The food has not been stored
properly in either compartment.
Rewrap the food. Odors may migrate to the ice if
food is not wrapped properly.
The interior of the refrigerator needs
to be cleaned.
See the Care and Cleaning section for more
information.
The ice storage bin needs to be
cleaned.
sure that the bin is completely dry before reinstalling
it.
Dispensing warm
water.
Refrigerator was recently installed. Allow 24 hours after installation for the water storage
tank to cool completely.
The water dispenser has been used
recently and the storage tank was
exhausted.
capacity will range from approximately 20 to 30 oz.
Dispenser has not been used for
several hours.
If the dispenser has not been used for several hours,
Refrigerator is connected to the hot
water supply.
Make sure that the refrigerator is connected to a cold
water pipe.
WARNING: Connecting the refrigerator to a hot
water line may damage the icemaker.
Water has bad taste
or odor.
Water supply contains minerals such
as sulfur.
taste and odor problems.
Approximately every 6 months.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Refrigerator was recently installed.
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
Icemaker is making
too much ice.
obstructed.
Empty the ice bin. If your icemaker is equipped with
freely. Reinstall the ice bin and wait 24 hours to
ICE & WATER
46
TROUBLESHOOTING GUIDE
Problem Possible Causes Solutions
Clicking The defrost control will click when
the automatic defrost cycle begins
and ends. The thermostat control (or
will also click when cycling on and
Normal Operation
Rattling Rattling noises may come from the
the back of the unit, or items stored
on top of or around the refrigerator.
Normal Operation
Refrigerator is not resting solidly on
Floor is weak or uneven or leveling legs need to be
adjusted. See the Door Alignment section.
Refrigerator with linear compressor
was jarred while running.
Normal Operation
Whooshing Evaporator fan motor is circulating
air through the refrigerator and
freezer compartments.
Normal Operation
Air is being forced over the condenser
by the condenser fan.
Normal Operation
Gurgling
cooling system.
Normal Operation
Popping Contraction and expansion of the
inside walls due to changes in
temperature.
Normal Operation
Sizzling Water dripping on the defrost heater
during a defrost cycle.
Normal Operation
Vibrating If the side or back of the refrigerator
is touching a cabinet or wall, some of
the normal vibrations may make an
audible sound.
To eliminate the noise, make sure that the sides and
back cannot vibrate against any wall or cabinet.
Dripping Water running into the drain pan
during the defrost cycle.
Normal Operation
Pulsating or High-
Pitched Sound
Your refrigerator is designed to run
items at the desired temperature. The
your new refrigerator to run longer
than your old one, but it is still more
While the refrigerator is running, it is
normal to hear a pulsating or high-
pitched sound.
Normal Operation
NOISE
47
TROUBLESHOOTING GUIDE
Problem Possible Causes Solutions
Doors will not close
correctly or pop
open.
Food packages are blocking the door
open.
Rearrange food containers to clear the door and door
shelves.
Ice bin, crisper cover, pans, shelves,
door bins, or baskets are out of
position.
Push bins all the way in and put crisper cover, pans,
shelves and baskets into their correct positions. See the
Using Your Refrigerator section for more information.
The doors were removed during
product installation and not properly
replaced.
Remove and replace the doors according to the
Removing and Replacing Refrigerator Handles and
Doors section.
Refrigerator is not leveled properly. See Door Alignment in the Refrigeration Installation
section to level refrigerator.
open.
The gaskets are dirty or sticky. Clean the gaskets and the surfaces that they touch.
Rub a thin coat of appliance polish or kitchen wax on
the gaskets after cleaning.
Door was recently closed. When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create a
vacuum. If the door is hard to open, wait one minute
to allow the air pressure to equalize, then see if it
opens more easily.
Refrigerator wobbles
or seems unstable.
Leveling legs are not adjusted
properly.
Refer to the Leveling and Door Alignment section.
Floor is not level. It may be necessary to add shims under the leveling
legs or rollers to complete installation.
Lights do not work. LED interior lighting failure. The refrigerator compartment lamp is LED interior
lighting, and service should be performed by
Light Bulb
Replacement section.
Refrigerator has an
unusual odor.
The Air Filter may need to be set to
the MAX setting or replaced.
Set the Air Filter to the MAX setting. If the odor does
replaced. See the Replacing the Air Filter section for
replacement instructions.
The interior of
the refrigerator is
covered with dust or
soot.
or candle.
Make sure that the refrigerator is not located near a
PARTS & FEATURES
48
TROUBLESHOOTING GUIDE
DIAGNOSTICS
Diagnostics
Should you experience any problems with your
refrigerator, it has the capability of transmitting data via
your telephone to the Diagnostics Team. This gives you the
capability of speaking directly to our trained specialists.
The specialist records the data transmitted from your
machine and uses it to analyze the issue, providing a fast,
effective diagnosis.
If you experience problems with your refrigerator,
call 1-844-553-6667.
Only use the Diagnostics feature when instructed
to do so by the Diagnostics Team agent.
The transmission sounds that you will hear are normal
and sound similar to a fax machine.
Diagnostics cannot be activated unless your refrigerator
is connected to power. If your refrigerator is unable to
turn on, then troubleshooting must be done without using
Diagnostics.
Using Diagnostics
First, call 1-844-553-6667. If the number of the phone
you are using is on file and is associated with your
refrigerator, you will be quickly relayed to a Diagnostics
team agent. Only use the Diagnostics feature when
instructed to do so by the Diagnostics Team agent.
1. Lock the display. To lock the display, press and hold
the Control Lock button for three seconds. (If the
display has been locked for over five minutes, you must
deactivate the lock and then reactivate it.)
eht fo tnorf ni enohp ruoy fo eceiphtuom eht dloH .3
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the call
center.
eerht rof nottub pmeT rezeerF eht dloh dna sserP .4
seconds while continuing to hold your phone to the
speaker.
pmeT rezeerF eht esaeler ,speeb eerht raeh uoy retfA .5
button.
sah noissimsnart enot eht litnu ecalp ni enohp eht peeK .6
finished. The display will count down the time. Once
the countdown is over and the tones have stopped,
resume your conversation with the specialist, who will
then be able to assist you in using the information
transmitted for analysis.
NOTE:
senot eht elihw enohp eht evom ton od ,stluser tseb roF -
are being transmitted.
etarucca na teg ot elba ton si tnega retnec llac eht fI -
recording of the data, you may be asked to try again.
2. Open the right refrigerator door.
49
