Loading ...
Loading ...
Loading ...
119
• Check the status of the lights and make sure the scanner is ready to scan.
• When using a wireless connection, start Epson Scan 2 on your computer before scanning from the
product (ES-500W).
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and
reinstall it.
• Document Capture Pro (Windows) and Document Capture (OS X) do not support using the button to
scan over a wireless connection (ES-500W). Connect the scanner using a USB cable or launch Epson
Scan 2 before scanning from the button on your scanner.
Parent topic: Solving Scanning Problems
Related tasks
Assigning Start Button Settings or Scan Jobs
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• If you are using the scanner with the optional Network Interface Unit, make sure the network cable is
securely connected.
• If your scanner is connected to one computer via USB and another computer via wireless connection,
and Epson Scan 2 is running on the wirelessly connected computer, pressing the button on the
scanner will save the scanned images to the wirelessly connected computer (ES-500W).
Parent topic: Solving Scanning Problems
Loading ...
Loading ...
Loading ...