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Error Message Cause Action
Cover is Open
The fuser cover is not completely
closed.
Close the fuser cover located inside the back
cover of the machine.
Cover is Open
The Mailbox back cover is not
completely closed.
Close the Mailbox back cover.
Drum !
The corona wire on the drum unit
must be cleaned.
Clean the corona wire on the drum unit.
See Related Information: Clean the Corona
Wire.
If the problem continues, replace the drum unit
with a new one.
The drum unit or the toner
cartridge and drum unit assembly
is not installed correctly.
Remove the drum unit, remove the toner
cartridge from the drum unit, and put the toner
cartridge back into the drum unit. Reinstall the
drum unit in the machine.
Jam 2-sided
The paper is jammed in the 2-
sided tray or inside the back
cover.
Remove the 2-sided tray and open the back
cover to pull out all jammed paper.
Jam Inside
The paper is jammed inside the
machine.
Open the front cover, remove the toner
cartridge and drum unit assembly, and pull out
all jammed paper. Close the front cover.
Jam Mailbox
The paper is jammed in the
Mailbox unit.
Remove all jammed paper from the Mailbox
unit as shown on the LCD.
Jam MP Tray
The paper is jammed in the MP
tray.
Remove all jammed paper from in and around
the MP tray. Press Retry.
Jam Rear
The paper is jammed in the back
of the machine.
Open the fuser cover and remove all jammed
paper. Close the fuser cover.
Jam Tray
Jam Tray1
Jam Tray2
Jam Tray3
Jam Tray4
The paper is jammed in the
indicated paper tray.
Pull out the paper tray and remove all jammed
paper as shown in the animation on the LCD.
Limit Exceeded
The print limit set in Secure
Function Lock 3.0 was reached.
Call your administrator to check your Secure
Function Lock Settings.
Media Type Mismatch
The media type specified in the
printer driver differs from the
paper type specified in the
machine's menu.
Load the correct type of paper in the tray
indicated on the LCD, and then select the
correct media type in the Paper Type setting
on the machine.
No Drum Unit
The drum unit is not installed
correctly.
Reinstall the toner cartridge and drum unit
assembly.
No HUB Support
A USB hub device is connected to
the USB host connector.
Disconnect the USB hub device from the USB
host connector.
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