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Error Message Cause Action
Drum !
The corona wire on the drum unit
must be cleaned.
Clean the corona wire on the drum unit.
See Related Information: Clean the Corona
Wire.
If the problem continues, replace the drum unit
with a new one.
The drum unit or the toner
cartridge and drum unit assembly
is not installed correctly.
Remove the drum unit, remove the toner
cartridge from the drum unit, and put the toner
cartridge back into the drum unit. Reinstall the
drum unit in the machine.
Drum End Soon
The drum unit is near the end of
its life.
Order a new drum unit before the LCD
displays Replace Drum.
Jam 2-sided
The paper is jammed in the 2-
sided tray or inside the back
cover.
Remove the 2-sided tray and open the back
cover to pull out all jammed paper.
Jam Inside
The paper is jammed inside the
machine.
Open the front cover, remove the toner
cartridge and drum unit assembly, and pull out
all jammed paper. Close the front cover.
Jam MP Tray
The paper is jammed in the MP
tray.
Remove all jammed paper from in and around
the MP tray. Press Go.
Jam Rear
The paper is jammed in the back
of the machine.
Open the fuser cover and remove all jammed
paper. Close the fuser cover.
Jam Tray 1
Jam Tray 2
Jam Tray 3
Jam Tray 4
The paper is jammed in the
indicated paper tray.
Pull out the paper tray indicated on the LCD
and remove all jammed paper.
Limit Exceeded
The print limit set in Secure
Function Lock 3.0 was reached.
Call your administrator to check your Secure
Function Lock Settings.
Media Mismatch
The media type specified in the
printer driver differs from the
paper type specified in the
machine's menu.
Load the correct type of paper in the tray
indicated on the LCD, and then select the
correct media type in the Paper Type setting
on the machine.
No Drum Unit
The drum unit is not installed
correctly.
Reinstall the toner cartridge and drum unit
assembly.
No Paper
The machine is out of paper, or
paper is not loaded correctly in the
paper tray.
• Refill paper in the paper tray. Make sure
the paper guides are set to the correct size.
• If paper is in the tray, remove it and load it
again. Make sure the paper guides are set
to the correct size.
• Do not overfill the paper tray.
No Paper Fed T2
No Paper Fed T3
No Paper Fed T4
The machine failed to feed paper
from the indicated paper tray.
Pull out the paper tray indicated on the LCD
and remove all jammed paper.
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