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19
Washer not performing as expected (cont.)
If you experience
Possible causes
Solution
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
Water remaining in washer after cycle.
Door locked at end
of wash cycle
Using cycles with a slower spin
speed.
Cycles with slower spin speeds remove less water than cycles
with fast spin speeds. Use the recommended cycle/speed spin
for your garment.
Washer not loaded as recommended.
A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the load wetter than normal. See
“Cycle Guide” for load size recommendation for each cycle.
Washer not draining/
spinning, loads are
still wet
Drain hose extends into standpipe
farther than 4
1
⁄
2
" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Suds from regular detergent or using too
much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer’s directions for your load.
To remove extra suds, select DRAIN & SPIN with Extra Rinse.
Do not add detergent.
The load may be out of balance.
Avoid washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items.
The drain hose is clogged, or the
end of the drain hose more than
96" (2.4 m) above the floor.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See “Installation
Requirements” in Installation Instructions.
The drain hose fits too tightly
in the standpipe, or is it taped
to the standpipe.
The drain hose should be loose yet fit securely. Do not seal the
drain hose with tape. The hose needs an air gap. See “Secure
the Drain Hose” in Installation Instructions.
Small items may have been caught
in the pump or stuck between the
washer drum and the outer tub.
Check the drum for any items sticking through the drum holes.
Empty pockets and use garment bags when washing small
items.
If the “Add Garment” light is lit, touch START once. The door
will unlock.
Door locks when cycle has started.
Door will not unlock
Washing many loads. Your hot water tank may not have enough hot water to keep up
with the number of hot or warm washes. This is normal.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer’s directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN with Extra
Rinse. Touch and hold START. Do not add more detergent.
After 3 wash cycles in a row are completed, the door must be
opened and then closed before a new cycle can begin.
Door not opened between cycles.
Washer won’t run or fill,
washer stops working
(cont.)
While this option is on, the load is tumbled periodically for up
to 6 hours. The door remains locked during this time. To unlock
the door, cancel the option by touching POWER.
TumbleFresh
™
option is on.
Troubleshooting
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