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Troubleshooting en
11
Carefully clean the area around the rubber pads. If
the rubber pads come loose, the pan support may
scratch the hob.
4.
Completely dry the appliance. If there are water
droplets or damp areas at the start of cooking, this
may damage the enamel.
5.
Insert the pan supports correctly.
→"Pan supports", Page7
9.5 Multi-crown burner and stainless steel
surfaces
High temperatures may lead to the multi-crown burner
and the stainless steel surfaces becoming discoloured.
This is normal.
Clean these areas with a stainless steel cleaner after
each use.
Tip:Regularly use the cleaning agent that is available
from our technical after-sales service.
ATTENTION!
Stainless steel cleaners may remove screen-printed
displays.
▶ You should therefore not use stainless steel cleaner
in the area around the control knob.
10 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING‒Risk of injury!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ If the appliance is defective, call Customer Service.
WARNING‒Risk of electric shock!
Incorrect repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ Only use genuine spare parts when repairing the
appliance.
▶ If the power cord of this appliance is damaged, it
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
10.1 Malfunctions
Fault Cause and troubleshooting
The general electrical
operation is impaired.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
The circuit breaker or one of the residual-current circuit breakers has been triggered.
▶
In the fuse box, check whether the circuit breaker or one of the residual-current circuit
breakers has been triggered.
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Automatic ignition is
not working.
Food remnants or dirt are located between the ignition plug and the burner.
▶
Clean the space between the ignition plugs and burners.
Burner parts are wet.
▶
Carefully dry the burner parts.
The burner parts are positioned incorrectly.
▶
Correctly position the burner parts.
The appliance is not earthed or has not been connected correctly, or the earth cable is
damaged.
▶
Contact an electrician.
The burner flame is
not uniform.
The burner parts are positioned incorrectly.
▶
Correctly position the burner parts.
Openings on the burner are soiled.
▶
Clean and dry the openings on the burner.
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