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Spinning White indicates that your Ring
Doorbell is in setup mode. You’ll need to
follow the instructions in the Ring app.
When prompted, connect to the Wi-Fi
network being broadcast by your Ring
Doorbell.
Nothing In this case, repeat setup and
note the resulting pattern. If the front light
never does anything, then you likely need
to charge the battery.
Why can’t I find the temporary Ring
network on my phone?
Sometimes your phone fails to pick up the temporary
Ring network. If this happens, go to your phone
settings, turn off your Wi-Fi connection, wait 30 seconds
and turn it back on. If the Ring network still fails to
appear, ensure that the battery in your Ring Doorbell is
fully charged.
If none of the above helped…
Perform a hard reset on your Ring Doorbell by holding
down the setup button for 15 seconds, waiting 30
seconds and repeating the setup process.
Turn off cellular data and bluetooth on your mobile
device and try again.
Try performing setup on a different mobile device.
Why isn’t my internal doorbell
ringing properly when someone
presses the button on my Ring?
Make sure the circular light on the front of your Ring is
glowing white to confirm that it’s wired correctly.
If your internal doorbell is digital (which means it
produces a synthesized melody), make sure you
installed the provided diode.
If you have installed the diode, it may be installed
backwards. Simply reverse the wiring on the back of
your Ring Doorbell and press the front button again.
If your internal doorbell is mechanical (which means
it has a physical bell and makes a classic “ding dong”
sound), then make sure you didn’t install the diode.
Visit ring.com/diode for installation assistance.
Why can’t visitors hear me on my
Ring when I talk through the app?
If you’re on an iPhone or iPad, check the microphone
permission on your device. Select Settings, find Ring
and select it. Lastly, make sure the switch next to
Microphone is toggled on.
If you’re on an Android device, go to Settings >
Application/Apps > Application Manager > Ring >
Permissions. Ensure everything here is on.
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