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NWZ-A815/A816/A818.GB.3-293-630-11(1)
Troubleshooting
104
104
Connection with a computer
Symptom Cause/Remedy
MP3 Conversion Tool
does not start up.
Your computer’s system environment has changed,
perhaps due to an update of the Windows operating
system.
“Connecting” does not
appear when connected
to the computer with the
supplied USB cable.
The USB cable is not connected to a USB port on
your computer properly.
Disconnect the USB cable, and then reconnect it.
Use the supplied USB cable.
A USB hub is being used.
Connecting the player via a USB hub may not
work. Connect the player to your computer using
the supplied USB cable.
The computer is running another software other
than the one used for transferring.
Disconnect the
USB cable, wait a few minutes,
and reconnect it. If the problem persists,
disconnect the USB cable, restart the computer,
and then reconnect the USB cable.
“Connecting” may not appear on the player,
depending on the software environment that is
running on your computer.
Activate Windows Media Player, or Windows
Explorer.
The player is not
recognized by the
computer when it is
connected to the
computer.
The USB cable is not connected to a USB port on
your computer properly.
Disconnect the
USB cable, and then reconnect it.
A USB hub is being used.
Connecting the player via a USB hub may not
work. Connect the player to your computer using
the supplied USB cable.
The USB port on your computer may have a
problem. Connect the player to another USB port
on your computer.
Continued
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