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16English15 English
• Camera is not powering on
If you find your camera is not powering on,
please try the following:
• Make sure you’ve turned the power button
ON.
• Charge the battery using the power adapter
of DC 5V2A and make sure the battery
indicator LED is light on. When only the green
light is illuminated, the battery is fully charged.
• If the camera still can’t be powered on after
trying the troubleshooting steps above,
contact Reolink support.
If the PIR sensor fails to trigger any kind of
alarm within the covered area, try the
following:
• Make sure that the PIR sensor or the camera
is installed in the direction crossing the
possible intruder.
• Make sure the PIR sensor is enabled or the
time schedule is on and set properly.
• Please check the sensitivity and make sure
it’s set properly.
• Go to Device Settings -> PIR Settings and
make sure the corresponding action is
checked.
• Make sure the battery is not deployed
• Please reset the camera and try it again.
If you fail to receive any push notification when
motion is detected, try the following:
• Make sure the push notification has been
enabled.
• Make sure the PIR schedule is set properly.
• Check the Internet connection of your phone
and try again.
• Make sure the camera is connected to the
Internet. If the LED indicator under the camera
lens is solid red or flickering red, it means that
your device has disconnected from the Internet.
• Make sure you’ve enabled allow notifications
on your phone. Go to the System Settings of
your phone and allow it to push notifications.
• Unable to receive push
notification
PIR sensor fails to trigger
alarm
Troubleshooting
Specifications Notification of
Compliance
Simplified EU Declaration of
Conformity
Reolink declares that this device is in
compliance with the essential requirements
and other relevant provisions of Directive
2014/53/EU.
FCC Compliance Statement
This device complies with Part 15 of FCC Rules.
Operation is subject to the following two
conditions: (1) this device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation. For more information, visit:
https://reolink.com/fcc-compliance-notice/.
Operating Frequency: 2.4 GHz
Operating Temperature: -10° to 55° C (14° to
131° F)
Weather resistance: IP65 certified
weatherproof
Size: 98 x 112mm
Weight (Battery included): 470 g (16.5 oz)
PIR Detecting Distance: Adjustable up to 10m
(33ft)
PIR Detecting Angle: 90° horizontal
Audio Alert: Customized voice-recordable
alerts
Other Alerts: Instant email alerts and push
notifications
Video resolution:1080p HD at 15 frames/sec
Field of View: 105° diagonal
Pan/Tilt Angle: Horizontal: 355°/Vertical: 140°
Night Vision: Up to 10 m (33 ft)
Video
PIR Detection & Alerts
General
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