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129
Appendix > Before contacting a service center
Situation Suggested remedies
The display or
buttons do not work
Remove the battery and insert it again.
The memory card has
an error
The memory card has not been formatted or
has become corrupt. Format the card.
Cannot display files
If you change the name of a file, your camera
may not play the file (the name of the file should
meet the DCF standard). If you encounter this
situation, display files on your computer.
The photo is blurry
• Ensure that the focus option you set is
suitable for the kind of shot you are capturing.
• Use a tripod to prevent your camera from
shaking.
• Ensure that the lens is clean. If not, clean the
lens. (p. 120)
The colors in the
photo do not match
the actual scene
An incorrect White Balance can create
unrealistic color. Select the proper White
Balance option to suit the light source. (p. 54)
The photo is too
bright
Your photo is overexposed.
• Adjust the aperture value or the shutter
speed.
• Adjust the ISO sensitivity. (p. 53)
• Turn off the flash. (p. 70)
• Adjust the exposure value. (p. 77)
Situation Suggested remedies
The photo is too dark
Your photo is underexposed.
• Adjust the aperture value or the shutter
speed.
• Adjust the ISO sensitivity. (p. 53)
• Turn on the flash. (p. 70)
• Adjust the exposure value. (p. 77)
Photos are distorted
This camera can have minute distortion when
using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and
does not cause malfunction.
Playback screen does
not appear on the
connected external
device
• Ensure that A/V or HDMI cable is properly
connected to the external monitor.
• Ensure that the memory card is properly
recorded.
Your computer does
not recognize your
camera
• Ensure that the USB cable is connected
correctly.
• Ensure that your camera is switched on.
• Ensure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring files
The file transfer may be interrupted by static
electricity. Disconnect the USB cable and
connect it again.
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