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17
Troubleshooting
Proper Burner Flame Pattern
The burners in your barbecue were factory set
for the correct air and gas mixture. When the
burners are performing correctly, you will see a
specific flame pattern. The tips may occasionally
flicker yellow (A), with a descending light blue (B)
to dark blue flame (C).
m WARNING: Blocked and dirty ports can
restrict full gas flow, resulting in a fire (D) in
and around the gas valves, causing serious
damage to your barbecue.
CALL
CUSTOMER
SERVICE
If you are still experiencing any
problems, contact the CustomerService
Representative in your area using
the contact information on
weber.com.
E
B
A
C
D
GAS FLOW
SYMPTOM
• Barbecue does not reach desired temperature or heatsunevenly.
• One or more of the burners fail to ignite.
• Flame is low when burner is on high position.
• Flames do not run the whole length of the burner.
• Burner flame pattern is erratic.
CAUSE SOLUTION
The cylinder is low or empty. Refill cylinder.
Fuel hose is bent or kinked. Straighten fuel hose.
Burner ports are dirty. Clean burner ports. Refer to “Cleaning the
BurnerPorts.”
SYMPTOM
• Gas is smelled in conjunction with burner flames that appear yellow andlazy.
CAUSE SOLUTION
Spider screens on the burners are obstructed. Clean spider screens. Refer to “Cleaning the Spider
Screens” in the Product Care section. Also refer to
the illustrations and information in this section about
proper flame pattern and spiderscreens.
SYMPTOM
• The smell of gas and/or a light hissing sound.
CAUSE SOLUTION
The internal rubber seal in the cylinder valve could be
damaged.
Inspect the rubber seal for damage. If damaged,
return cylinder to local retailer.
GREASY BARBECUE (Peeling Paint & Flare-Ups)
SYMPTOM
• Inside of lid appears to have the appearance of peelingpaint.
CAUSE SOLUTION
The flakes you see are accumulated cooking vapours
that have turned into carbon.
This happens over time after repeated use of your
barbecue. This is not a defect. Clean the lid. Refer to
the “Product Care” section.
SYMPTOM
• Experiencing flare-ups when barbecuing or preheating.
CAUSE SOLUTION
There is leftover food from the previous meal. Preheat the barbecue on the highest setting for 10 to
15 minutes.
The inside of the barbecue needs to be cleaned
thoroughly.
Follow the steps in the "Cleaning and Maintenance"
section to clean the barbecue inside from the top
down.
m WARNING: Do not attempt to make any repair to gas carrying, gas burning, ignition components or
structural components without contacting Weber-Stephen Products LLC, Customer Service Department.
m WARNING: Failure to use genuine Weber-Stephen parts for any repair or replacement will void all
warranty protection.
m CAUTION: The burner tube openings must be positioned properly over the valve orifices.
Spider Screens
The combustion air openings of the burners(E)
are fitted with stainless steel screens to prevent
spiders and other insects from spinning webs
and building nests inside the burners. Dust and
debris can accumulate on the outside of the
spider/insect screen and obstruct the oxygen
flow to the burners.
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