Sun Joe MJ401E-PRO User Manual

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Troubleshooting

Only a company specialist may be able to correct faults that cannot be rectied with the aid of this table. Please call the

Snow Joe

+ Sun Joe

customer service center at 1-866-SNOWJOE (1-866-766-9563).

Motor does not run

Motor power drops

Motor performance drops

Grass catcher not

lling suciently

• Unplug the unit from the power source and check that the blade is able to

rotate freely. If the mower was previously in use, let the motor cool down

because the electrical brake could still be engaged.

• Check mains, extension cord, and circuit-breaker (fuse)

• Clean discharge channel/housing

• Start mower on short grass or in a previously mowed area and tilt back

• Correct the cutting height

• Check that you are using a suitable extension cord of proper gauge and

length (see Extension Cord Chart pg. 2)

• Power source (e.g. generator) has too low voltage

• Air vents are blocked

• Correct the cutting height

• Clean discharge channel/housing

• Replace or resharpen mowing blade (contact an authorized Snow Joe

Sun Joe

service center)

• Correct the cutting height

• Allow the lawn to dry

• Clean the grille on the grass collection bag

• Clean the discharge channel/housing

Problem Remedy

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Sun Joe MJ401E-PRO Electric Lawn Mower w/Collapsible Handle, 3-Position Height Control, 10.6-Gallon Bag and Side Discharge Chute, 14"/13 Amp, Green