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Page 21
TROUBLESHOOTING & WARRANTY
Troubleshoot your problem by using the chart below. If the air conditioner still does
not work properly, contact W Appliance Co. customer service center. Customers
must never troubleshoot internal components.
TROUBLE POSSIBLE CAUSE POSSIBLE REMEDY
The air
conditioner will
not start
The air conditioner is
unplugged
• Make sure the air conditioner plug
is pushed completely into the
outlet.
The fuse is blown/circuit
breaker is tripped
• Check the house fuse/circuit
breaker box and replace the fuse
or reset the breaker.
Power failure • The unit will automatically restart
when power is restored.
• There is a protective time delay
(approx. 3 minutes) to prevent
tripping of the compressor
overload. For this reason, the unit
may not start normal cooling for 3
minutes after it is turned back on.
The current interrupter device
is tripped
• Press the RESET button located on
the power cord plug.
• If the RESET button will not stay
engaged, discontinue use of the air
conditioner and contact a qualified
service technician.
The air
conditioner does
not cool as it
should
Air flow is restricted • Make sure there are no curtains,
blinds or furniture blocking the
front of the air conditioner.
The temperature control may
not be set correctly.
• Lower the set thermostat
temperature.
The air filter is dirty • Clean the filter. See the Cleaning &
Care section of the manual.
The room may be too warm • Please allow time for the room to
cool down after turning on the air
conditioner.
Cold air is escaping • Check for open furnace registers
and cold air returns.
The cooling coils are frozen • See “Air Conditioner Freezing Up”
below.
The air
conditioner is
freezing up
Ice blocks the air flow and
stops the air conditioner from
cooling the room
• Set the MODE dial to HIGH FAN or
HIGH COOL and set the thermostat
to a higher temperature.
The remote
control is not
working
The batteries are inserted
incorrectly.
The batteries may be dead
• Check the position of the batteries.
• Replace the batteries.
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