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38
Problem Possible Causes Solutions
Icemaker is not
making ice.
Refrigerator was recently installed or
icemaker recently connected.
It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice.
Icemaker not turned on. Locate the icemaker ON/OFF switch and confirm
that it is in the ON (I) position.
The ice detecting sensor is obstructed. Foreign substances or frost on the ice-detecting
sensor can interrupt ice production. Make sure
that the sensor area is clean at all times for
proper operation.
The refrigerator is not connected to a
water supply or the supply shutoff valve is
not turned on.
Connect refrigerator to the water supply and turn
the water shutoff valve fully open.
Icemaker shutoff (arm or sensor)
obstructed.
If your icemaker is equipped with an ice shutoff
arm, make sure that the arm moves freely. If your
icemaker is equipped with the electronic ice
shutoff sensor, make sure that there is a clear
path between the two sensors.
Reverse osmosis water filtration system
is connected to your cold water supply.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues. (Refer to the Water
Pressure section.)
Not dispensing
water.
New installation or water line recently
connected.
Dispense 9.5 liters of water (flush for
approximately 5 minutes) to remove trapped
air and contaminates from the system.
Do not dispense the entire 9.5 liters amount
continuously. Depress and release the dispenser
pad for cycles of 30 seconds ON and 60
seconds OFF.
The dispenser panel is locked. Press and hold the Control Lock button for
three seconds to unlock the control panel and
dispenser.
The dispenser is not set for water
dispensing.
The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the Ice/Water Select button on
the control panel.
Refrigerator or freezer doors are not
closed properly.
Water will not dispense if any of the refrigerator
doors are left open.
Water filter has been recently removed or
replaced.
After the water filter is replaced, dispense 9.5
liters of water (flush for approximately
5 minutes) to remove trapped air and
contaminates from the system. Do not dispense
the entire 9.5 liters amount continuously.
Depress and release the dispenser pad for cycles
of 30 seconds ON and 60 seconds OFF.
Tubing connecting refrigerator to house
supply valve is kinked.
The tubing can kink when the refrigerator is
moved during installation or cleaning resulting
in reduced water flow. Straighten or repair the
water supply line and arrange it to prevent future
kinks.
The house water supply is not connected,
the valve is not turned on fully, or the
valve is clogged.
Connect refrigerator to the water supply and turn
the water shutoff valve fully open.
If the problem persists, it may be necessary to
contact a plumber.
TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
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