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Troubleshooting
99
AC1750 WiFi Cable Modem Router
where <IP address> is the IP address of a remote device such as the DNS server of your
Internet provider.
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
3. If you do not receive this reply, check the following:
• Make sure that the Internet LED is lit.
• If your Internet provider assigned a host name to your computer, enter that host name
as the account name on the Internet Setup page.
• Make sure that the IP address of your modem router listed as the default gateway for
your computer. If DHCP assigns the IP configuration of your computer, this
information is not visible in the Network Control Panel of your computer.
• Make sure that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
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