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15
Troubleshooting your Dyson
www.dyson.com
Troubleshooting
your Dyson
Refer to page 4 for an
illustration of your DC14.
If this does not help with
your problem, please
call the Dyson Helpline
at 1-866-693-9766.
The Helpline is open
7 days a week to
answer your questions.
Problem Potential solution
Less than normal or no pickup • If vacuuming non-delicate carpeting, ensure brush control is set on carpets mode.
from cleaner head or Note: brushbar will only spin when the handle is reclined.
Machine turns off in use • Remove and check washable filter to see if it is clean (filter should be blue in
color). Wash filter if necessary as shown on page 7.
• If you removed the soleplate, it must be refitted flush with the cleaner head. If it is
not, refit soleplate as shown on page 12 and re-check performance.
• Be sure the filter housing, U-bend, and airway inspection valve are snapped in
securely and confirm there are no blockages.
Less than normal or no suction • Confirm the U-bend is in place and that there are no blockages.
from wand or hose
• Remove the wand and check for blockages.
• Confirm the hose has no blockages or holes by stretching it out.
• Be sure the filter housing and airway inspection valve are snapped in securely and
confirm there are no blockages.
• Remove and check washable filter to see if it is clean (filter should be blue in
color). Wash filter if necessary as shown on page 7.
Brushbar not spinning • Ensure brush control is set on carpets mode. Note: brushbar will only spin when
the handle is reclined.
Loud ‘ratcheting’ noise coming from • Ratcheting may indicate there is an obstruction in the brushbar and is meant to
cleaner head when vacuuming protect the belt in the machine. Note: the ratcheting may also occur if your carpet
is not adequately attached to the floor or if your rug has loose tassels. (This noise
does not hurt the machine.)
• Check to see if there is an obstruction in the brushbar as shown on page 12.
• Note: when refitting the soleplate it must be fitted securely. Affix as shown on page
12. If there is no obstruction, you may want to set brush control to
bare floors mode.
Unit will not stand upright • Stand behind the vacuum holding the handle at a 45 degree angle.
• Locate and remove the airway inspection valve and take note of the square
plastic molding where the airway inspection valve plugs into. (It should slide
up and down.)
• Snap that square plastic piece up toward the ceiling.
• After it snaps into place, the unit will stand upright.
18690_DC14_US_OPS_MAN 8/23/07 9:53 AM Page 15
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