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16
Control and Integration
If the product is not working properly, please check the following troubleshooting hints before you contact customer service:
Symptoms Possible Solution
Blank screen
Check the status LED. The LED should illuminate blue for a few moments when the display is powered on, then extinguish.
Please check if an input source is available and that the port of the device has been connected correctly in the Service
Settings/ Input Ports menu. Press “Menu” on your remote control: you should see the OSD menu. Check your settings for
miscongurations and adjust accordingly. Alternatively, perform a factory reset to restore the Outdoor Display to its default
settings. If the problem still exists contact customer service.
Color defects Check that the signal cable connector is properly connected and that the connection pins are not bent or damaged.
The image is
unsatisfactory
Adjust the picture characteristics as described in the above-mentioned section “Video Settings”. Image is not stable Check
that the display resolution and frequency from your media source is compatible with the Outdoor Display.
Error message:
“No Signal”
Check that the connected media sources are switched on. Check that the signal cable connector is properly connected and
that the connection pins are not bent or damaged. Press “Menu” on your remote control: you should see the OSD menu.
Check your settings for miscongurations and adjust accordingly. Alternatively, perform a factory reset to restore the Outdoor
Display to its default settings. If the problem still exists contact customer service.
Low or no sound
Press “Volume Up” and/or “Volume Down” on your remote control and check the audio connection cable(s). Make sure that
the Volume Limit setting in the Service Settings menu has been set to an audible value.
Ensure that the speaker selector switch on the until is correctly switched to designate internal or external speakers.
Remote control
doesn’t work
Replace the batteries in the remote. Tip! If the problem persists, verify that the remote is sending IR signal by observing the IR
output on the remote via a cell phone camera. IR signal will appear blue in the camera. If there is no IR signal or the problem
persists, contact customer service.
NOTE: If the above troubleshooting hints do not help you to nd a solution, please contact Séura.
For complete control documentation, please visit
www.seura.com/download-center
• HDBaseT Instructions
• RS232 Protocol
• IR Commands
• Category Pin-Out Diagrams
• Compatible Control Drivers
For additional technical support, please contact Séura at 1-800-957-3872
during regular business hours: M-F 8:00 am - 4:30 pm, Central Time.
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Troubleshooting
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