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13
Troubleshooting
Problem Possible Causes Solutions
The machine won't
operate
The upright freezer is unplugged
The voltage is not in the correct
range
Too many appliances running form
the same power circuit
Push the plug completely into the power source
Make sure that the upright freezer runs on a dedi-
cated power source that can support the maxi-
mum power consumption of the upright freezer
Run the upright freezer on a dedicated power
source
Noise during operation
The legs are not leveled
Certain sounds are normal
Make sure legs are properly installed
See “Normal Sounds”
The compressor runs
for 1 to 5 minutes and
stops
The voltage is not in the correct
range
Unplug and restart when the power is normal
The compressor runs
but the inner liner
does not get very cold
The ambient temperature is too
high
The system is blocked
If temperature is higher than 90°F, the unit need
longer to cool to the set temperature
Contact Whynter Service Department via email at
service@whynter.com
The upright freezer
does
not cool sufficiently
Freezer door being opened fre-
quently
Freezer door left open for a while
Not enough adequate clearance
Freezer is overfilled
Ambient temperature is too high
Refrain from opening the upright freezer door re-
currently
Make sure to close upright freezer door
Follow recommended clearance measurements
If temperature is higher than 90°F, the unit need
longer to cool to the set temperature
The compressor does
not run
The controller is faulty (the power
indicator is not on)
The thermostat is set too high and
the ambient temperature is too low
Contact Whynter Service Department via email at
service@whynter.com
Set the upright freezer to a lower temperature
Interior light does not
work
No power at outlet
Freezer is unplugged
Light bulb burned out
Replace fuse or reset the breaker
Push the plug completely into the outlet
Replace light bulb
Door does not fully
close
Legs are not properly leveled
Stored items holding door open
See “LEVELING THE UPRIGHT FREEZER”
Move stored item to a different location
Foods defrosting
Freezer is unplugged
Fuse blown
Freezer door being opened fre-
quently
Freezer door left open for a while
Push the plug completely into the power source
Replace fuse or reset the breaker
Check to see if an object is holding the door open
Excessive frost
buildup
Door left open too frequent or too
long door openings
High humidity
Check to see if an object is holding the door open
Open the door less often
Many common upright freezer problems are easily resolved. Try the troubleshooting suggestions below to
see if the problems can be resolved before having to contact the service department.
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