ENGLISH ESPAÑOL
FRANÇAIS
OWNER'S MANUAL
LDT780#** LDP770***
LDT680*** LDP680***
LDPS684*** LDP780***
MFL69261722
Rev.17_060321
www.lg.com
Copyright © 2018-2021 LG Electronics Inc. All Rights Reserved.
DISHWASHER
Read this owner's manual thoroughly before operating the appliance
and keep it handy for reference at all times.
LDP681*** LDTS555**
2
TABLE OF CONTENTS
3 PRODUCT FEATURES
4 SAFETY INSTRUCTIONS
4 IMPORTANT SAFETY INSTRUCTIONS
9 PRODUCT OVERVIEW
9 Exterior Parts
10 Interior Parts
10 Accessories
11 INSTALLATION
11 Installation Parts and Tools
12 Installation Overview
12 Product Dimensions
12 Product Specifications
13 Preparing Cabinet Opening
14 Preparing Water and Electrical Connections
15 Preparing Dishwasher
16 Attaching Installation Brackets
17 Sliding Dishwasher into Cabinet Opening
19 Connecting Water Supply Line and Power
21 Connecting Drain Hose
23 Leveling Dishwasher
25 Securing Dishwasher to Cabinet Opening
26 Final Installation Check
27 OPERATION
27 Using the Appliance
28 Control Panel
30 Cycles
31 Options
32 Cycle/Option Guide
33 Loading the Dishwasher
33 Loading the Lower Rack
35 Loading the Silverware Basket
36 Loading the Upper Rack
39 Loading the Cutlery Rack (On Some Models)
41 Adding Cleaning Agents
43 SMART FUNCTIONS
43 LG ThinQ Application
45 Smart Diagnosis™ Function
46 MAINTENANCE
46 Cleaning the Exterior
46 Cleaning the Interior
46 Seasonal Maintenance and Storage
47 Clogged Drain Air Gap or
In-Sink Disposal
48 Cleaning the Filters
49 Cleaning the Spray Arms
50 TROUBLESHOOTING
50 FAQs: Frequently Asked Questions
52 User Support Videos
53 Before Calling for Service
57 LIMITED WARRANTY
57 USA
61 CANADA
65 Warranty Exceptions (U.S. and Canada)
3PRODUCT FEATURES
ENGLISH
PRODUCT FEATURES
QuadWash™ System
Multi-Motion lower spray arm shoots water in various directions and at optimized intensities to reach every area
of the tub. This system provides more powerful and complete cleaning coverage.
Inverter Direct Drive Motor
LG's experience in motor technology results in extraordinary functionality, with advanced features like the Dual
Zone option, whisper-quiet operation, energy efficiency, and durability.
The simple design and high build quality of the motor make it so reliable that it's covered for 10 years under the
warranty.
EasyRack Plus
This easy-to-use system of adjustable tines and rack height provides more flexibility and versatility when
loading dishes of various shapes and sizes.
Hybrid Drying System
This efficient drying system does not use a heating element during the drying process resulting in superior
energy efficiency and gentle care for dishes.
LG ThinQ™
Download the new LG smart phone app to set options, self-diagnose and troubleshoot problems with the
appliance, and access other useful features. This function uses Wi-Fi.
TrueSteam™ Technology
Tiny drops of purified water coat the surfaces of every dish from the steam that fills the tub, resulting in
sparkling clean dishes.
4 SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be slightly injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and
tell you what may happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock, scalding or injury
to persons when using this product, follow basic precautions, including the
following:
INSTALLATION
• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.
• To reduce the risk of severe injury or death, follow all installation instructions.
• The appliance must be installed and electrically grounded by qualified service personnel in accordance with
local codes.
• Disconnect the power supply line, house fuse or circuit breaker before installing or servicing the appliance.
• When moving or installing the product in a different location, call qualified service personnel for installation
and service.
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Moving or installation of the appliance requires two or more people.
• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or aircraft.
5SAFETY INSTRUCTIONS
ENGLISH
• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to
outdoor weather conditions.
• This appliance must be positioned near to an electrical power supply.
• Do not, under any circumstances, cut or remove the ground from the power supply line.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power supply line.
• Do not install the appliance in humid spaces.
• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children might
use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight chambers.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged power supply line.
• Adhere to all industry recommended safety procedures including the use of long sleeved gloves and safety
glasses.
• The installer must ensure that the dishwasher is completely enclosed at the time of installation.
• Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses.
• After installing, check the hose connection for leaks.
• Do not damage or place heavy items on the power supply line of the appliance.
OPERATION
• Repair or immediately replace all power supply lines that have become frayed or otherwise damaged. Do
not use a power supply line that shows cracks or abrasion damage along its length or at either end.
• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it
immediately, and contact an LG Electronics customer information center.
• Never unplug the appliance by pulling on the power supply line.
• Do not use an extension cable or adapter with this appliance.
• Do not grasp the power supply line or touch the appliance controls with wet hands.
• Do not modify or extend the power cable.
• If the product has been submerged, contact an LG Electronics customer information center for instructions
before resuming use.
• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.),
gasoline, chemicals and other flammable vapors and liquids.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety.
• If the electrical supply line is damaged, it must only be replaced by the manufacturer or its service agent or
a similar qualified person in order to avoid a hazard.
• Do not abuse, sit on, or stand on the door of the appliance.
• Read all instructions before using the appliance and save these instructions.
• Use this appliance only for its intended purpose.
6 SAFETY INSTRUCTIONS
• Do not allow children to play on, in or with the appliance. Close supervision of children is necessary when
the appliance is used near children.
• Do not tamper with controls.
• In the event of a gas leak (propane gas, LP gas, etc.) do not operate this or any other appliance. Open a
window or door to ventilate the area immediately.
• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used
for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for
such a period, before using the appliance turn on all hot water faucets and let the water flow from each for
several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or
use an open flame during this time.
• Fix the drain hose securely in place.
• Use only detergents or wetting agents recommended for use in a dishwasher and keep them out of the
reach of children.
• Do not let children eat detergent or dishwasher rinse agent.
• When loading items to be washed:
- Locate sharp items so that they are not likely to damage the door seal.
- Load sharp knives with the handles up to reduce the risk of cuts.
• Do not wash plastic items unless they are marked "dishwasher safe" or the equivalent. For plastic items not
so marked, check the manufacturer’s recommendations.
• Do not touch the HEATING ELEMENT during or immediately after use.
• Do not operate your dishwasher unless all ENCLOSURE panels are properly in place.
• Do not abuse, sit on, or stand on the door or dish rack of the dishwasher.
• Do not install or store the dishwasher where it will be exposed to weather conditions.
• After cleaning the dishes, turn off the faucet. Turn on the faucet again and check the connection status of
water supply hose before cleaning.
• Do not open the door while operating. For safety reasons, the drain pump operates if the door is opened,
resulting in a longer cycle time.
• Be careful not to catch your hand when closing the door of the product.
• Do not plug the dishwasher into a damaged outlet.
• Do not install or keep the dishwasher near electrical components or exposed flames.
• Do not wash dishes exposed to gasoline, solvents or other flammable materials.
• When cleaning, do not spray water on the product directly.
• Do not press buttons with a sharp object such as an awl or pin.
• Do not use solvent-based detergent.
• Do not come into contact with the steam outlet.
• Small parts, such as rack clips and filter retaining posts can be a choke hazard to small children if removed
from the dishwasher. Keep out of reach of small children.
7SAFETY INSTRUCTIONS
ENGLISH
MAINTENANCE
• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified
service personnel unless specifically recommended in this Owner’s Manual. Use only authorized factory
parts.
• Do not disassemble or repair the appliance by yourself.
• Remove any dust or foreign matter from the power supply line.
• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.
Turning the controls to the OFF position does not disconnect this appliance from the power supply.
• Remove the door before the appliance is removed from service or discarded to avoid the danger of children
or small animals getting trapped inside.
• Unplug the appliance before cleaning to avoid the risk of electric shock.
• Before discarding the appliance, cut off the power supply line and destroy the appliance's control panel.
GROUNDING INSTRUCTIONS
• For a permanently connected dishwasher: This appliance must be connected to a grounded metal,
permanent wiring system, or an equipment-grounding conductor must be run with the circuit conductors and
connected to the equipment-grounding terminal or lead to the appliance.
• Connect the ground wire to the green ground connector in the terminal box.
TIP OVER HAZARD
• Do not use the dishwasher until completely installed.
• Do not push down on the open dishwasher door.
• Failure to follow these instructions may result in serious injury or cuts.
SAVE THESE INSTRUCTIONS
8 SAFETY INSTRUCTIONS
CAUTION
To reduce the risk of minor injury to persons, malfunction, or damage to the
product or property when using this product, follow basic precautions, including
the following:
INSTALLATION
• Install the product on a firm and level floor.
• This dishwasher must be connected to a hot water supply with a temperature range between 120 °F (49 °C)
and 149 °F (65 °C). This temperature range provides the best washing results and shortest cycle time. The
temperature should not exceed 149°F (65 °C) to prevent damage to dishes.
• Do not put the drain hose under the dishwasher during installation.
OPERATION
• Do not place objects on top of the appliance.
• Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period of
time, such as during vacations.
• Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the
appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.
• Do not touch draining water which may be hot.
• If the drain hose and the water supply hose are frozen in winter, defrost before using the appliance.
• Do not put hands, feet, or metal objects below or behind the appliance.
• Do not put the drain hose under the dishwasher during installation.
MAINTENANCE
• If cooking oil is spilled on the exterior of the product, wipe it off immediately. Do not clean the exterior of the
product with cleaners which contain alcohol, thinners, bleach, benzene, flammable liquids, or abrasives.
These substances may discolor or damage the appliance.
9PRODUCT OVERVIEW
ENGLISH
PRODUCT OVERVIEW
Exterior Parts
3
4
8
1
5
9
2
7
6
1
Control Panel
2
Door Handle
3
Front Cover
4
Lower Cover
5
Shipping Brace
6
Safety Cover
7
SignaLight™
8
Base
9
Leveling Feet
NOTE
• Do not remove the safety cover at any time.
• To ensure reliability, each LG dishwasher goes through thorough quality control before it leaves the factory.
• You may find water droplets or water spots from this process inside your new dishwasher.
SignaLight™ (Front Display)
The top-control models have 3 indicator LEDs centered at the top of the front cover.
• Red : Error (See the Error Codes in Troubleshooting section.)
• White (steady): Normal operation.
• White (blinking): Cycle has been paused. (After four minutes in pause mode, the machine turns off.)
• Green: Cycle finished normally.
The default “ON” setting keeps the green light on until the door is opened. If the setting is changed to “OFF”,
the green light turns off after 90 seconds. To change the setting, turn the power on and press and hold the
High Temp button for 3 seconds until “ON” or “OFF” appears in the display. The setting is stored until you
change it.
2
3
7
1
4
8
6
5
1
Control Panel & Door Handle
2
Front Cover
3
Lower Cover
4
Shipping Brace
5
Safety Cover
6
SignaLight™
7
Base
8
Leveling Feet
10 PRODUCT OVERVIEW
Interior Parts
10
6
11
12
5
9
2
8
1
3
4
7
4
Filtration System
5
Detergent and Rinse Aid Dispenser
6
Drying Vent Cover
7
Tub Light (some models)
8
Cutlery Rack (some models)
9
Upper Rack
10
Silverware Basket
11
NOTE
• The silverware basket ships installed at the back
of the bottom rack. For best performance, install it
along the right side as shown in the Interior Parts
section.
• Remove all packing materials from the exterior
and interior of the dishwasher before installing the
appliance.
• Press the tab to remove the cable tie by hand.
Cutting the tie with a knife or scissors may damage
the rack or the silverware basket.
Accessories
Included Accessories
Installation
brackets
(2ea)
Wood screws
(4ea)
Hose clamp
(1ea)
Top Wash Impeller
Upper Spray Arm
1
2
Lower Spray Arm
3
Lower Rack (appearance may vary)
Steam nozzle
12
2
3
11INSTALLATION
ENGLISH
INSTALLATION
Installation Parts and Tools
Parts not Provided
Electrical cable Water supply tube Fittings for tube Coupler Electrical tape
Air gap Wire nuts for
16-gauge wiring
Hose clamp UL approved
strain relief
Tools Needed
Flat-blade
screwdriver
Phillips
screwdriver
Hole saw
min. 2½” bit
Electrical drill Gloves
Safety glasses Adjustable wrench Tape measure Utility knife Level
¼” Square
drive wrench
Nipper Pliers Wire stripper Tubing cutter
⅜” Square drive
wrench + ½” Socket
12 INSTALLATION
Installation Overview
Preparing Cabinet Opening
Preparing Electrical Wiring
Preparing Water Supply Connection
Preparing the Dishwasher
Removing Lower Cover
Sliding the Dishwasher into Cabinet
Leveling the Dishwasher
Securing the Dishwasher to Countertop
Connecting the Drain Hose
Connecting Water Supply
Connecting Power
Final Check
Product Dimensions
Back view Side view
33 /16"
(846 mm)
5
23 /4" (603 mm)
3
4 /2"
(115 mm)
1
33 /8"
(854 mm)
5
2 /16" (75 mm)
15
20 /16" (512 mm)
3
24 /8" (625 mm)
5
4 /4" (120 mm)
3
9 /8"
(238 mm)
3
4 /16"
(119 mm)
5
/4"
(134 mm)
11
1
4 /2"
(115 mm)
1
26 /8 - 26 /16" (676 - 681 mm)
5 13
Water supply hose, drain hose and electric cable should be passed Water supply hose, drain hose and electric cable should be passed
through this area.through this area.
NOTE
• For easiest installation, see marked areas above for water and electrical clearances in base of dishwasher.
Product Specifications
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirement 120 V, 60 Hz AC only, minimum 15 A circuit breaker
Water pressure 20 - 80 psi (140 - 550 kPa)
Dimensions
23
3
/4"(W) X 24
5
/8"(D) X 33
5
/8"(H)
603 mm(W) X 625 mm(D) X 854 mm(H)
Inlet water temperature 120 °F (49 °C) minimum, 149 °F (65 °C) maximum
Net weight 72 - 89 lbs. (33 - 40 kg)
13INSTALLATION
ENGLISH
Preparing Cabinet Opening
This dishwasher is designed to fit a standard
dishwasher opening. An opening may be needed
on both sides to route plumbing and electrical
connections.
• To ensure proper drainage, install the dishwasher
no more than 12 ft. (3.65 m) from the sink.
• The location must have sufficient space for the
dishwasher door to open easily and provide at
least 0.1” (2 mm) between the dishwasher and the
cabinet sides.
• If installing the dishwasher in a corner, leave a
minimum of 2” (50 mm) between the dishwasher
and the adjacent wall.
• The adjacent wall must be free of obstructions.
• For flush installations only, you may remove the
cabinet brace inside the cabinet.
1
Select a location as close to the sink as
possible for easy connections to water supply
line, drain hose and electrical connection.
22
22
2
To allow for proper clearance of plumbing and
electrical, use the template included with the
literature to determine the clearance on the
side of the cabinet where the cabinet meets
the back wall. Using a 2
1
/2” diameter hole saw,
drill a hole in the target area as shown on the
template.
3.5
''
2.5
''
4
''
WARNING
• Installation damage is not covered by the
warranty, and leaks caused by improper
installation may result in property damage.
• Do not use existing holes unless they are in the
target area.
• Failure to properly locate the hole for the water
and drain lines may prevent the dishwasher
from installing flush with the cabinets and could
result in kinked, pinched, crushed, stressed or
damaged lines.
14 INSTALLATION
Preparing Water and
Electrical Connections
There are 2 channels in the bottom of the dishwasher
for routing the water and electrical connections. As
shown in the bottom view below, channel is for the
water supply line, and channel is for the electrical
cable.
1
Turn off the house water supply and the circuit
breaker or dedicated power before connecting
the dishwasher.
2
Run the water supply line along the floor 6
1
/2 –
7
3
/4” (165–197 mm) from the left side of the
opening and tape it in place in front of the
opening.
3
Run the electrical cable along the floor
14–16” (356–406 mm) from the water supply line
and tape it in place.
• The electrical outlet must be within 4 ft. (1.22
m) of either side of the dishwasher.
• The best location for the electrical conduit is
on the right side of the back wall. Re-route
the electrical cable before installation if the
electrical conduit pipe is longer than 3” (76
mm) and is centered on the back wall.
WARNING
Water Connection
• Do not reuse an old hose. Use only a new hose
when installing the dishwasher. The old hose
could leak or burst causing flooding and property
damage. Contact an LG Customer Information
Center for assistance in buying a new hose.
Electrical Connection
• Use a time-delay fuse or circuit breaker.
• Operate this appliance with the correct voltage
as shown in this manual and on the rating plate.
• The wiring must be grounded properly. If in
doubt, have it checked by a qualified electrician.
• Connect the appliance using 3-wires, including a
ground wire.
• The appliance and outlet must be positioned so
that the plug is easily accessible.
• Do not use an extension cable or adapter with
this dishwasher.
• Do not overload the outlet with more than one
appliance.
• The included 16AWG wire nuts should be used.
• It is the personal responsibility and obligation
of the product owner to have a proper outlet
installed by a qualified electrician.
CAUTION
• When connecting the dishwasher water supply
line to the house water supply, sealing tape or
compound should be used on pipe threads to
avoid leaks. Tape or compound should not be
used on compression fittings.
• Connect the dishwasher to a hot water supply
with a temperature range between 120 °F (49
°C) and 149 °F (65 °C). This temperature range
provides the best washing results and shortest
cycle time. To prevent damage to dishes, the
temperature should not exceed 149 °F (65 °C).
• Water supply pressure must be between 20 psi
and 80 psi (140–550 kPa). If the water supply
pressure exceeds 80 psi, a pressure reducing
valve must be installed. Otherwise premature
failure of the inlet valve may occur.
15INSTALLATION
ENGLISH
Preparing Dishwasher
WARNING
• Do not remove safety cover . Removal can
result in fire, electric shock or death.
Releasing Drain Hose
Remove the twist tie holding the drain hose to the
back of the shipping brace.
Removable Shipping Brace
The rear shipping brace can be removed if additional
clearance is needed when installing the dishwasher
under a low countertop.
Removing Lower Cover
1
Remove the screws at either side which attach
the lower cover to the dishwasher.
2
Remove the lower cover.
3
If there is insulation padding behind the lower
cover, remove it.
4
Set the parts aside until the installation is
complete.
CAUTION
• If you lay the dishwasher on its back, do so
carefully to avoid damaging the drain hose and
the tub.
16 INSTALLATION
Removing Packing Materials from the
Interior
Remove all packing materials from the interior of the
dishwasher before installing the appliance.
2
3
Attaching Installation
Brackets
For countertops made of wood or other material
that will not be damaged by drilling, use the metal
installation brackets provided.
For countertops made of granite, marble, or other
materials that could be damaged by drilling, use the
wood screws to attach the dishwasher to the cabinet.
See installation instructions in Securing Dishwasher
to Cabinet Opening.
NOTE
• Installation brackets and screws can be found in the
silverware basket.
1
Insert the tabbed end of the installation brackets
into the slots in the upper frame. Rotate the
brackets until the tabbed ends are facing up.
2
Bend the tabs on the brackets to secure them to
the frame using a pair of needle nose pliers.
17INSTALLATION
ENGLISH
Sliding Dishwasher into
Cabinet Opening
CAUTION
• Do not pull or lift the dishwasher using the
handle . Doing so can damage the door and
hinges.
• Do not push the door of the dishwasher with
knees when sliding the dishwasher into position.
Doing so can damage the front cover.
• Do not push the top of the dishwasher. Doing so
can damage the interior of the dishwasher.
NOTE
• Open the door and grab the body frame and the
top front opening of the tub to move or lift the
dishwasher.
1
Align the dishwasher with the opening. Make
sure the water supply line and electrical cable
are in the correct positions to slide into their
channels properly.
2
Smooth out or pad the edges of the hole drilled
for the water supply to avoid damaging the drain
hose.
18 INSTALLATION
3
Make sure the drain hose is straight before
feeding the end of it through the hole for the
water supply. As you slide the dishwasher into
the opening, you will want to slowly pull on the
drain hose from inside the cabinet to take up
some slack. Be careful not to kink, pinch, crush
or stress the drain hose during installation to
avoid leaking and water damage.
4
Gradually slide the dishwasher into the opening,
making sure that the water supply line and
electrical cable are passing freely through the
channels and do not get caught under the
dishwasher.
• As you slide the dishwasher into the opening,
stop periodically (or have an assistant help)
to take up the slack by pulling the drain hose
farther into the cabinet.
CAUTION
• To avoid malfunctions or leakage, it is important
that the drain hose not get kinked, pinched,
stressed or crushed behind or under the
dishwasher or inside the neighboring cabinet.
• Damage resulting from improper installation is
not covered under the warranty.
5
Remove the tape from the water supply line and
the electrical cable.
19INSTALLATION
ENGLISH
Connecting Water Supply
Line and Power
Connecting Water Supply Line
1
With the home water supply turned off, connect
the water supply line to the inlet valve on the left
front of the dishwasher.
CAUTION
• Tape or compound should not be used on
dishwasher inlet valve.
2
Tighten the compression nut.
3
Slide the water supply line back through the
channel, pulling gently from inside the cabinet
to make sure the line is not kinked, pinched,
stressed or crushed.
Connecting Power
The dishwasher should have a dedicated properly
grounded branch circuit to connect the 3 wire setup
which includes the ground wire.
If a 3-prong power supply is used, it should be in an
accessible location adjacent to the dishwasher within
4 ft. (1.22 m) of the dishwasher side and not behind
the dishwasher.
NOTE
• The best location for the electrical conduit is on the
right side of the back wall. Re-route the electrical
cable before installation if the electrical conduit pipe
is longer than 3” (76 mm) and is centered on the
back wall.
1
Turn off electrical power to the unit at the circuit
breaker.
2
Use a Phillips screwdriver to remove the screw
from the junction box cover and remove the
cover.
3
Use a Phillips screwdriver to remove 2 screws
.
4
Remove the junction box from the appliance.
20 INSTALLATION
5
Insert a strain relief through the hole in the
junction box. Tighten the ring nut to secure it
in place.
6
Insert the electrical cable through the hole in
the strain relief. Tighten 2 screws to secure the
cable.
7
Pull the existing wires through the openings
in the junction box. Tighten 2 screws to
reassemble the junction box in the appliance.
8
Pair the white, black, and green wires to the
matching colored wires from the dishwasher.
Then twist on the provided wire nuts tightly to
connect the corresponding wires.
9
Wrap electrical tape around each connection.
10
Fold the connected wires back into the junction
box and screw on the junction box cover.
WARNING
• Verify that the black wire is hot (120 V). If not,
or if you are unsure of the power supply, have it
checked by a licensed electrician.
CAUTION
• Do not leave stripped wire exposed. Trim
stripped wire to fit completely inside wire nuts.
21INSTALLATION
ENGLISH
Connecting Drain Hose
If the end of the drain hose does not fit the drain
line, use a heat and detergent resistant adapter
(not supplied). These may be obtained from a local
plumbing supply store.
• Cut the adapter so the end matches the size of the
drain connection.
NOTE
• For drain hose installation, use the screw style
hose clamp provided with this dishwasher in the
silverware basket.
• If connecting the dishwasher’s drain hose to the
garbage disposal, be sure to follow your garbage
disposal’s manual for proper installation instructions.
Drain Hose Requirements
• Follow local codes and ordinances.
• Do not exceed 12 ft. (3.65 m) distance to drain.
• Do not connect drain hoses from other appliances
to the dishwasher’s drain hose.
• If an extension drain hose is required, use a 5/8”
or 7/8” inside diameter, 2-3 ft. length hose and a
coupler for connecting the two hose ends.
Connecting to Disposal without Air
Gap
The height of the drain hose end must be at least 12”
(305 mm) and within 40” (1016 mm) from the base of
the dishwasher to avoid water being siphoned from
the tub.
1
Remove the knockout plug on the disposal
with a hammer and screwdriver.
2
Remove the knockout plug from the disposal.
CAUTION
• If the knockout plug has not been removed, the
dishwasher will not be able to drain properly.
22 INSTALLATION
3
Attach the drain hose to the disposal with the
hose clamp provided. Move the hose clamp
into position and tighten it with a flat-blade
screwdriver.
Connecting Waste Tee without Air
Gap
The height of the drain hose end must be at least 12”
(305 mm) and within 40” (1016 mm) from the base of
the dishwasher to avoid water being siphoned from
the tub.
1
Remove the knockout plug with a hammer and
screwdriver.
CAUTION
• If the knockout plug has not been removed, the
dishwasher will not be able to drain properly.
2
Attach the drain hose to the waste tee with
the hose clamp provided. Move the clamp
into position and tighten it with a flat-blade
screwdriver.
Connecting to Disposal or Waste Tee
with Air Gap
1
Remove the knockout plug with a hammer and
screwdriver.
2
Connect the end of the drain hose to the air
gap with the hose clamp provided. Move the
clamp into position and tighten it with a flat-blade
screwdriver.
• This avoids water being siphoned from the tub.
3
If it is not connected, attach the rubber hose
connector to the disposal or waste tee with a
hose clamp (not provided).
23INSTALLATION
ENGLISH
Leveling Dishwasher
Check that the dishwasher is level and adjust the
leveling feet if necessary.
CAUTION
• Failure to level the dishwasher may result in
leakage, problems closing the door, or noise.
• Where the cabinet opening is narrower than
recommended (see Preparing Cabinet
Opening), the dishwasher must be carefully
leveled and aligned so that the dishwasher is
supported fully by the 3 leveling feet and is not
hanging from the installation brackets. Failure
to do so can result in leaks from the front of the
dishwasher, AE errors, difficulty in closing the
door, or failure to operate.
Checking Leveling
To check that the tub is level from front to back,
remove the lower rack and pour 169 oz. (5 L) of water
into the bottom of the tub. The water level should be
near the center of both tub lower indentations at the
front.
With the lower rack removed, place a level on the
inside wall of the tub to check that the dishwasher is
level from side to side.
• If you do not have a level, try using a smartphone
level application instead.
Make sure that the gap between the tub walls and the
door liner is the same on either side.
24 INSTALLATION
Adjusting Leveling Feet
Adjust as needed until the dishwasher is completely
leveled.
Adjusting Front Leveling Feet
• Use a flat-blade screwdriver to turn the front leveling
feet and adjust the front of the tub.
• Turn the front leveling feet clockwise to raise the
front of the tub and counterclockwise to lower it.
• The adjustments work identically for both front
leveling feet.
When the flat-blade screwdriver is unavailable, use
a 1/4” square drive wrench( ) or 3/8” square drive
wrench( ) with 1/2” socket( ) to turn the front
leveling feet and adjust the front of the tub.
Adjust the front and rear leveling legs until they
are all in firm contact with the floor. Failure to level
the dishwasher may prevent the door from closing
properly and the dishwasher will not turn on.
Adjusting Rear Leveling Foot
• Use a Phillips screwdriver to adjust the rear leveling
foot and the rear of the tub using the center screw
at the base of the appliance in the front.
• Turn the center screw clockwise to raise the rear of
the tub and counterclockwise to lower it.
NOTE
• To avoid damaging the screw, do not use an electric
screwdriver.
25INSTALLATION
ENGLISH
Securing Dishwasher to
Cabinet Opening
There are 2 options for securing the dishwasher. If
the countertop is made of wood or a material that
can safely be drilled into, secure the dishwasher
to the countertop with the provided brackets. If the
countertop is granite, marble, or a material that
cannot be drilled into, secure the dishwasher to the
cabinet frame with the provided wood screws.
CAUTION
• Ensure the dishwasher is level and all leveling
feet are in firm contact with the floor before
attaching the dishwasher to the countertop or
cabinet. If the dishwasher is not leveled properly,
the door may not close properly or water may
leak.
NOTE
• Installation brackets and screws can be found in the
silverware basket.
• Use a magnetic screwdriver.
• Cover the filter hole with towels to prevent screws
from falling down into the pump.
Securing Dishwasher to Countertop
Use the bracket screws provided to secure the
brackets at the top of the dishwasher to the underside
of the wood countertop.
If desired, the dishwasher can also be secured to the
cabinet frame using the instructions which follow.
Securing Dishwasher to Cabinet Frame
1
Remove the 2 plastic caps from the mounting
bracket access holes.
2
Drive a wood screw through the mounting
bracket and into the cabinet frame.
3
Reinstall the plastic caps.
26 INSTALLATION
Final Installation Check
Check if the dishwasher is properly installed.
1
Turn on the circuit breaker.
2
Turn on the house water supply.
3
Make sure that the door opens and closes
smoothly.
• If necessary, level the dishwasher again.
• If the door will not close, make sure the rack is
level.
• Make sure that all packaging materials have
been removed.
2
3
4
Power on the dishwasher and run a Turbo cycle
to verify proper operation.
5
Check for leaks at the drain hose and water
supply connection..
6
If a water leak is detected, press and hold the
Start button for 3 seconds to cancel the wash
cycle and automatically drain the water from
the dishwasher. Tighten all water connections
and run another cycle. Repeat until no leaks are
detected.
7
Replace the lower cover.
CAUTION
• Only install the lower cover provided with the
dishwasher. Do not install cabinet baseboard
as it may cause noise and leakage.
Installation Check Error Codes
Refer to the chart below before calling for service.
Error
Code
Possible Cause and Solution
OE
Error
Drain hose is kinked or pinched.
Feed the drain and water supply hoses
through the hole under the sink. Then
gradually slide the dishwasher into the
cabinet while pulling on the hoses under
the sink to take up any slack. This helps
avoid kinking the hoses or trapping them
beneath the dishwasher.
Drain hose is connected to the
disposal without removing the
knockout plug.
Remove the knockout plug from the
disposal.
Waste tee or disposal is clogged.
Remove knockout plug on the waste tee
or disposal.
IE
Error
Water supply line is kinked under
dishwasher.
Feed the drain and water supply hoses
through the hole under the sink. Then
gradually slide the dishwasher into the
cabinet while pulling on the hoses under
the sink to take up any slack. This helps
avoid kinking the hoses or trapping them
beneath the dishwasher.
House water supply is not turned on.
Turn the water faucet on.
27OPERATION
ENGLISH
OPERATION
Using the Appliance
Before Using the Appliance
• Read the Important Safety Instructions.
• Connect to the hot water supply only. The water
supply temperature should be a minimum of 120°F
(49°C) for better washing performance and shorter
cycle time.
• Follow the instructions for loading the dishwasher to
ensure effective cleaning.
• Remove insoluble items such as bones, toothpicks,
and pieces of paper while loading the dishwasher.
When Loading the dishwasher
1
Only load items that are dishwasher-safe.
2
Remove solid, burned-on scraps from dishes
prior to loading in the dishwasher.
3
Place items with deep dish bottoms at an angle
to help water run off and speed the drying
process.
NOTE
• Do not load utensils that are not heat-resistant or
have decorative metal trim.
Quick Start
1
Load the dishes
Scrape the dishes free of excess food, bones,
and any other hard, non-soluble residue. Pull
each rack out and load the dishes as described
in this manual.
2
Measure the detergent
Using the guidelines in this manual, fill the
detergent cup with the recommended amount
of detergent and close the lid. If a prewash is
desired, the recess on top of the lid should also
be filled with detergent.
3
Close the door
4
Turn on the dishwasher
To turn on the display panel, press the Power
button.
5
Check the Rinse Aid
The Rinse Aid icon will flash if the level of
rinse aid in the dishwasher is low. Add rinse aid
if the level is low to maintain the effectiveness of
the dry cycle.
6
Select the cycle and options
Select the cycle and options that best fit the
load by referring to the Cycle guide. The display
will show the estimated time for the cycle and
options selected.
7
Operate the dishwasher
• Method 1
- Press the Start button and then close the
door in less than four seconds to operate
the dishwasher. If the door is not closed
within four seconds, the white LED with time
flashes, an audible tone is heard, and the
cycle does not start.
• Method 2
- Close the door first and then press the Start
button to operate the dishwasher.
- If the door is opened during the cycle, the
dishwasher will stop. To resume the cycle,
see methods 1 and 2 above.
NOTE
• If the door is opened during the cycle and is
not closed within four seconds after selecting
the Start button, or if the door is closed without
pressing the Start button, the white LED with
time flashes, an audible tone is heard, and the
cycle does not start.
8
End of cycle
When the cycle is complete, a chime will sound
and the display will show End until the door is
opened or Power is pressed. To save energy,
press and hold High Temp for three seconds
to set the End display to automatically turn off a
few minutes after the cycle ends.
CAUTION
• Do not open the door during operation or
immediately after it has completed the wash
cycle as the steam build up may cause scalding
as the door is opened.
NOTE
• Empty the lower rack first and then the upper rack.
This will avoid water dripping from the upper rack
onto dishes in the lower rack.
Auto-Off
The dishwasher automatically turns off after four
minutes of inactivity if paused or if no cycle is started.
28 OPERATION
Control Panel
Power
1
• Press the Power button to turn power on and
off.
• After the cycle is complete, the power
automatically turns off for purposes of safety and
economy.
• If there is a power surge, power outage, or
disruption of any kind, power is automatically
turned off for safety.
• When power is connected again, it will turn on
automatically and resume the cycle.
Display
2
• : Digital Display
- The digital display on the control panel shows
the ESTIMATED cycle time. When the cycle
and options are selected, the display shows
the total estimated time to complete those
selections. During operation, the display shows
the remaining estimated operating time.
NOTE
• The estimated time shown on the display does
not include delay times for heating water, etc.
• If Delay Start is selected, the display shows the
delay time in hours.
• Cycle time may vary depending on the soil level
of your load.
• : Control Lock
- The Control Lock feature helps prevent
settings from being changed during a cycle.
Selecting this feature locks all of the buttons,
except for the Power button, on the control
panel. This feature does not lock the door.
- While a cycle is running, press and hold Half
Load and Energy Saver simultaneously for
three seconds to activate or deactivate Control
Lock.
• To start a new cycle, deactivate Control Lock.
• : Rinse Aid Icon
- This icon illuminates when the rinse aid level is
low. The LED automatically shuts off when the
rinse aid is refilled or the level is set to 0.
• Refer to the Rinse Aid Dispenser Adjustment
section.
•
a
: Machine Clean & Sanitized Icon
- Machine Clean
This cycle is for cleaning the inside of the
dishwasher. Use the cycle without dishes in the
machine. It eliminates residual soils, odor, white
spots, and other dirt. Add citric acid or another
cleaning agent for more effective results.
Press and hold Heavy for three seconds to
activate.
29OPERATION
ENGLISH
NOTE
• This icon flashes during cycle setup every 30
cycles. To activate or deactivate the icon, press
the Delicate button for three seconds.
- Sanitized (on some models)
If the Steam option is added to a cycle, this
icon indicator stays lit at the end of the cycle if
the dishes were properly sanitized.
• : Wi-Fi
- When the appliance is connected to the
internet through a home Wi-Fi network, this
icon illuminates.
- Press and hold Delay Start for approximately
three seconds to connect to the network.
3
Cancel
• The drain pump activates and the cycle cancels.
Once the dishwasher finishes draining, the
power turns off.
• Press and hold Start for three seconds to
activate.
4
Start
• To operate the machine, either press Start and
close the door within four seconds or close the
door and press Start.
• An alert will sound when the door is not closed
within 4 seconds after you press Start button.
Chime On/Off
• To activate or deactivate the button sounds,
press and hold Dual Zone and Energy Saver
simultaneously for three seconds. The error alert
sound cannot be turned off.
30 OPERATION
Cycles
Select your desired cycle.
Auto
This cycle senses the soil amount and soil toughness
and is optimized to achieve the best cleaning.
Heavy
This cycle is for heavily soiled dishes and dishes with
hardened on soil. The Heavy cycle defaults to the
strongest spray intensity and uses it to wash heavily
soiled dishes.
• This cycle has the added power of steam.
Delicate
Use this cycle to clean delicate items such as fine
china and stemware.
• This cycle has the added power of steam.
Refresh
This cycle freshens up and warms dishes that have
been unused for a long time.
• Do not use detergent when using this cycle.
Normal
This cycle is for moderately soiled, everyday loads.
Select the Night Dry option if leaving dishes
overnight. Press and hold Extra Dry for three
seconds to activate Night Dry.
• After the cycle ends, the fan runs for an hour to help
vent the warm, moist air in the tub. You can stop the
fan by opening the door after the cycle ends.
Turbo
This cycle will clean heavily soiled dishes in an hour
using slightly more energy and water.
• This cycle does not have drying. Select the Extra
Dry or Night Dry option or another cycle for better
drying.
Download Cycle
Use a dedicated cycle downloadable via Wi-Fi or
NFC.
NOTE
• Only the cycle code for the current Download cycle
appears on the appliance. See the smartphone app
for cycle codes, names, and more information about
the available cycles.
- Default Cycle : P1. Pots & Pans
Machine Clean
This cycle is for cleaning the inside of the dishwasher.
Use the cycle without dishes in the machine. It
eliminates residual soils, odor, white spots, and other
dirt. Add citric acid or another cleaning agent for more
effective results.
• Press and hold Heavy for three seconds to activate.
Rinse
This cycle is a quick rinse for dishes that will not be
washed immediately. The cycle rinses dishes that
have excess soil to soften dried on residue. Rinsing
the dishes helps prevent odors in the dishwasher. No
detergent should be used.
• This cycle does not have drying.
• Press and hold Normal for three seconds to
activate.
Express
This cycle will quickly clean lightly soiled dishes.
(Time : 34 minutes)
• This cycle does not have drying. Select the Extra
Dry or Night Dry option or another cycle for better
drying.
• Press and hold Turbo for three seconds to activate.
31OPERATION
ENGLISH
Options
Select the desired cycle button and then select the
options for that cycle.
Dual Zone
This option automatically sets the spray intensity to
soft for the upper spray arm and strong for the lower
spray arm. Place heavily soiled dishes like plates and
bowls in the lower rack and lightly soiled dishes like
cups and small plates in the upper rack to get the
best results.
Half Load
This option washes intensively by selecting the upper
or lower racks. For small loads, use just the upper
or lower rack to save energy and time. By pressing
the Half Load button, the settings , and the
cancellation of the Half Load option are available.
Energy Saver
This option saves energy by reducing the wash
and rinse temperatures. Wash time is increased to
maintain wash performance. Do not use this cycle
with heavily soiled dishes.
Steam
This option adds steam at the start of the cycle to
improve wash performance.
If the Steam option is added to a cycle, the indicator
stays lit at the end of the cycle if the dishes
were properly sanitized (on some models). If the
dishwasher could not properly sanitize the dishes
because the Steam option was not selected, the
cycle was interrupted or the water could not be
heated to the required temperature, the indicator will
not light up at the end of the cycle. Open and close
the door or press POWER to turn the indicator off.
NOTE
• This high temperature rinse sanitizes dishes and
glassware in accordance with the NSF/ANSI
Standard 184 for residential dishwashers. Certified
residential dishwashers are not intended for use in
licensed food establishments. Only sanitizing cycles
have been designed to meet the requirements for
soil removal and sanitization efficacy. There is no
intention, either directly or indirectly, that all cycles
on a certified machine have passed the sanitization
performance test.
High Temp
Raises the main wash temperature to improve
cleaning.
Extra Dry
Select the Extra Dry option for better drying
performance. This option adds extra drying time to
the cycle and raises the heated rinse temperature.
• When the rinse aid is empty, the Extra Dry option is
selected automatically.
Night Dry
Dishes are often left in the dishwasher overnight after
the cycle ends. This can result in the steam inside
the tub condensing on dishes, leaving them wet. The
Night Dry option runs the ventilation fan periodically
to help vent the steam from the tub.
• Press and hold Extra Dry for three seconds to
activate.
• The Night Dry option is selected by default on all
cycles for which it is available, except the Normal
cycle.
• To add the Night Dry option to the Normal cycle,
press and hold Extra Dry for 3 seconds
Delay Start
The Delay Start feature delays the start of a selected
cycle. Each time the Delay Start button is pressed,
the delay time increases by an hour. The delay
time can be set from 1 to 12 hours, in one-hour
increments.
32 OPERATION
Cycle/Option Guide
The cycle guide below shows the available options for each cycle.
Cycle Auto Heavy Delicate Refresh Normal Turbo Express Rinse
Machine
Clean
Soil Level all levels heavy light light all levels heavy light light
*Water Usage
13.8-
24.5 L
3.6-
6.5 gal
26.9-
32.0 L
7.1-
8.4 gal
19.7-
24.8 L
5.2-
6.6 gal
7.8 L
2.1 gal
9.2-
25.9 L
2.4-
6.8 gal
27.5 L
7.3 gal
20.4 L
5.4 gal
6.8 L
1.8 gal
12.3 L
3.2 gal
**Wash Time with
Options (Mins.)
90 - 227 141 - 226 97 - 150 59 - 79 99 - 216 60 - 121 34 - 104 12 82
Available
Options
Dual
Zone
Half
Load
***Energy
Saver
High
Temp
Steam
Extra
Dry
Night
Dry
Delay
Start
* Actual water consumption will vary depending on soil level and hardness of water.
** The actual running time and cycle time displayed may change depending on options chosen, soil level, water
temperature, and hardness of water. Therefore, display time and actual running time can be different.
*** Energy Saver cannot be used at the same time as Extra Dry or High Temp.
: Extra drying time only, no added high-temperature rinse.
: ON by default.
NOTE
• Options are not available for Download Cycle.
33OPERATION
ENGLISH
Loading the Dishwasher
The extra tall tub allows loading of dishes, pans, or
other utensils up to 14" high.
For effective washing performance, always follow
these instructions.
• Remove large particles of food debris from plates
including bones etc. before loading.
• Soak items with burnt on food prior to loading in the
dishwasher.
• Place deep pots or dishes upside down.
• Make sure that all items do not touch each other.
Non-Dishwasher Safe Items
The combination of high water temperature and
dishwasher detergents may damage certain items.
Do not wash the following items in the dishwasher.
• Copper or anodised aluminium
• Hand painted silver or gold leaf crockery
• Wood or bone handled utensils
• Iron or non rust proof utensils
• Plastic items which are not dishwasher safe
• Expensive ware such as silver and dishes with
golden rings
• Fragile item such as crystal glasses
CAUTION
• Do not place pots or pans with plastic handles
in the appliance as the handles may deteriorate
due to the heat and detergent.
• Waterproof or long lasting lipstick smudges on
glasses may not be removed during the wash.
Loading the Lower Rack
Loading 10 Place Settings
Loading 12 Place Settings
Lower Rack Loading Tips:
• Plates should be positioned upright and facing the
center of the rack and pots, pans and large dishes
must be turned upside down.
• Load dinner plates, dishes, soup bowls etc.
between the tines.
• Load cookie sheets, cake pans and other large
items on the sides or back of the rack. Loading
these items in the front of the dishwasher can
prevent the water spray from reaching the detergent
dispenser.
• Make sure that pot handles and other large items do
not stop the rotation of the spray arms.
• The lower rack should not be used for small items
such as cups, wine glasses, or small plates. These
items should be loaded in the upper rack.
• Make sure that large items do not interfere with the
rotation of the spray arms, and do not prevent the
detergent dispenser from opening.
34 OPERATION
Folding Down the Lower Tines
Fold tines down to fit larger dishes; pull tines back up
to fit smaller dishes.
Case 1
Case 2
Loading Dishes & Pots
Loading Pots & Bowls
NOTE
• The silverware basket ships installed at the back
of the bottom rack. For best performance, install it
along the right side as shown.
35OPERATION
ENGLISH
Loading the Silverware
Basket
The silverware basket has separators to avoid
scratching and tarnishing of delicate silverware.
Loading 10 Place Settings
1
5
4
4
4
4
4
5
5
5
5
3
3
6
2
2
3
3 4 6 5
5
5
5 1
5
4
4
4
4
3
2
6
2
2
2
2
2
2
Loading 12 Place Settings
1
5
4
4
4
4
4
5
5
1
5
3
6
2
3
3
4 6 5
5
1
5 1
5
4
4
4
42
6
2
2
2
2
2
2
Silverware Loading Tips:
• For best cleaning results, use the top separators in
the basket when loading silverware. The separators
will prevent nesting of silverware.
• Load sharp items, such as knives, pointing down.
• When unloading the dishwasher, it is best to start
with the silverware basket. Doing so will prevent
water droplets from falling on your silverware from
the upper rack.
WARNING
• Be careful when loading and unloading sharp
items. Load sharp knives with the handles up to
reduce the risk of personal injury.
36 OPERATION
Loading the Upper Rack
Loading 10 Place Settings
Loading 12 Place Settings
Upper Rack Loading Tips:
• Place cups and glasses in the rows between the
rack tines. Placing them over the rack tines can lead
to breakage and water spots.
• To avoid chipping, do not let stemware touch other
items.
• Place items so that the open end faces down for
cleaning and drying.
• Do not stack items on top of each other.
• Use the upper rack for small or delicate items
such as small plates, cups, saucers, glasses, and
dishwasher-safe plastic items.
• Cups, glasses, and bowls must be positioned
upside down.
• Extra cups or cooking utensils can be laid on
the fold down cup racks, which may also provide
support for long-stemmed glasses.
• Make sure items do not interfere with the rotation of
the spray arms above and below the upper rack.
• When loading larger items in the upper rack, such
as wine glasses or taller cups, it may be necessary
to remove the cutlery rack if one is present.
Loading the Cup Rack (On Some
Models)
Some models have cup racks that provide support for
long-stemmed glasses.
The cup racks can be folded up out of the way for tall
glasses.
37OPERATION
ENGLISH
Removing and Replacing Cup Racks
(On Some Models)
The left and right cup racks are interchangeable and
can be removed.
1
Slide cup rack down into its closed position.
2
Locate assembly slot on cup rack and firmly pop
rack off support bar on that side.
• The rack on the left pops free at the back. The
rack on the right pops free at the front.
Assembly slotAssembly slot
3
Slide cup rack off support bar on opposite side.
4
Reverse instructions to replace cup rack.
Folding Down the Upper Tines
Fold tines down to fit larger dishes; pull tines back up
to fit smaller dishes.
Loading Dishes & Pots
38 OPERATION
Height Adjustable Upper Rack
The upper rack adjusts up and down. Raise the
upper rack to allow items up to 14" tall in the lower
rack. Lower the upper rack to allow dishes up to 12"
tall in the upper rack. The dishwasher ships with the
upper rack raised.
There are three available positions for adjusting the
height of the upper rack to create more space.
1
2
3
2
3
1
Lowering the Rack:
Hold the rack at the center of each side to support its
weight. Then, push the button on each side to release
the rack and lower it to the lower position.
Raising the Rack:
Lift the rack at the center of each side until the
rack locks into place in the upper position. It is not
necessary to lift the lock levers to raise the rack.
WARNING
• Before adjusting, ensure the rack is empty of all
dishes. Otherwise dishes may get damaged or
you may be injured.
NOTE
• Raise the upper rack without pushing the buttons
on each side. Pushing the buttons when raising the
rack will prevent the rack from locking into position.
• To set the rack to the middle position, it may be
easier to lower the rack all the way down and then
raise each side of the rack individually until it clicks
into place.
• Before pushing the upper rack into the dishwasher,
ensure the rack height is the same on both sides.
If the height is not the same on both sides, the
dishwasher door will not shut and the upper spray
arm will not connect to the water inlet.
• There is a 2 1/5 inch (56 mm) gain in height when
the upper rack is moved to the lower position.
• After adjusting the rack levels, check that the spray
arms are free to rotate.
• With the lower position of the upper rack, check if
the bottom part of upper rack including spray arm is
not disturbing items on the lower rack.
• When the upper rack is in the lower position, push
in the upper rack first, and the lower rack later.
• Pull out the lower rack first, and the upper rack later.
• Raise the upper rack without pushing the buttons
on each side. Pushing the buttons when raising the
rack will prevent the rack from locking into position.
• To set the rack to the middle position, it may be
easier to lower the rack all the way down and then
raise each side of the rack individually until it clicks
into place.
39OPERATION
ENGLISH
Removing the Snap-In Gliding Upper
Rack (On Some Models)
These instructions are for models with snap-in rack
supports rather than wheeled rack supports.
CAUTION
• The snap-in upper rack should only be removed
for servicing. If you need to remove the rack,
wear gloves and handle the screwdriver carefully
to avoid personal injury or damage to the
dishwasher.
1
Pull the upper rack out until it stops. Remove
any contents from the rack.
2
To remove the front rack supports from the rails,
push the front hooks open with a flat-blade
screwdriver while pulling the front of the rack up
to snap the front rack support out of the hooks.
Repeat to snap the front support out on the
opposite side.
3
To remove the back rack supports from the rails,
hold a side rail with one hand, lift the front of the
rack, and firmly push the rack back to snap the
support out of the hooks in the rear. Repeat on
the opposite side.
4
To replace the rack, place the back rack
supports behind the rear hooks and pull the rack
forward to snap the supports into the hooks.
Then align the front rack supports with the front
hooks and push the front of the rack down to
snap the supports into the front hooks.
Loading the Cutlery Rack (On
Some Models)
The cutlery rack is best suited for flatware and most
cooking or serving utensils. It can also fit small prep
bowls and lids. The separators on the cutlery racks
help keep flatware separated to avoid damage and
improve cleaning.
NOTE
• For best cleaning performance, place flatware in the
silverware baskets. Heavily soiled utensils or items
with baked on foods should be placed in the middle
rack or spoon basket for best performance.
Loading 10 Place Settings
CAUTION
• Do not place bowls in the center of the cutlery
rack. The door may not close properly, resulting
in leakage.
40 OPERATION
Height Adjustable Tray (On Some
Models)
The tray on the left side can be adjusted to a high
or low position to accommodate utensils or cutlery of
different sizes. Remove dishes before adjusting the
tray. Adjust the tray by sliding the lever.
Removing the Cutlery Rack
The entire cutlery rack can be removed if more space
is needed on the upper rack for larger items.
Always remove the cutlery from the rack before
removing the rack.
Pull the rack out to the end of the rails. Then, lift the
front of the rack so that the rollers clear the stop on
the end of the rail. The rack can now be slid forward
and removed from the rails.
WARNING
• Be careful when loading and unloading items
with sharp edges. Load sharp knives with the
blade down to reduce the risk of injury.
41OPERATION
ENGLISH
Adding Cleaning Agents
Adding Detergent to the Dispenser
• Remove the label on the dispenser prior to running
the dishwasher for the first time.
• The amount of detergent needed depends on the
cycle, load size, and soil level of dishes.
• Put detergent into the detergent compartment
before starting any cycle, except the Rinse cycle.
1
Push the button on the dispenser lid to open the
cover.
2
Add dishwashing detergent to the main wash
compartment until the level is between the lines
marked 15 and 25.
• Fill to over the 25 line for hard water or heavily
soiled loads.
• Fill to the 15 line for soft water or lightly soiled
loads.
15
25
3
Push the detergent lid to slide the lid closed until
it clicks.
4
If a prewash is desired, fill the recessed prewash
compartment area on the lid with detergent.
WARNING
• Dishwasher detergent and rinse aid contain
chemical components, like all other household
detergent. So, they must be kept out of the reach
of children.
CAUTION
• Use only detergent intended for dishwashers.
Incorrect detergent may cause the dishwasher to
fill with suds during operation. Excess suds may
reduce wash performance and may cause the
dishwasher to leak.
• To avoid damaging the dispenser, do not pull up
on the dispenser to close the dishwasher door.
NOTE
• After completion of the wash program, check
whether the detergent was completely washed out.
• Some dishwasher detergent tablets may become
stuck in the dispenser due to their excessive size.
Tablets can be placed onto the base of the wash tub
next to the filter before starting the cycle.
• Too much detergent can leave a film on dishes
and in the dishwasher, resulting in poor wash
performance.
• If dishwasher detergent tablets are used without
liquid rinse aid, the dishes and dishwasher interior
will have excessive moisture. Select the Extra Dry
option for better drying performance.
• Using liquid rinse aid improves drying performance
by allowing water to drain off of dishes after final
rinse.
• Do not use detergent tablets for shorter wash
cycles. The tablet may not dissolve completely,
causing detergent residue on dishes and inefficient
cleaning.
• Using a wash booster helps remove spots, residue,
and the white film caused by hard water. It does not
help remove excess detergent residue.
42 OPERATION
Adding Rinse Aid to the Dispenser
The Rinse Aid indicator appears in the display when
more rinse aid is needed.
The use of rinse aid is recommended to prevent
water spots on dishes and to enhance drying
performance.
1
Open the rinse aid lid by lifting up the flap.
2
Add a liquid rinse aid to the maximum fill level.
The rinse aid should be settled in the dispenser
while filling, or air bubbles may result in poor
drying performance. Avoid overfilling the
dispenser.
3
Close the lid to lock the dispenser. Rinse aid is
dispensed automatically during the final rinse
cycle.
NOTE
• Only use liquid rinse aid in the dishwasher.
• Do not overfill the rinse aid dispenser.
• Wipe off any spilled rinse aid around the dispenser.
Rinse Aid Dispenser Adjustment
The dispenser has five adjustment levels. The
dishwasher is programmed at the factory for a rinse
aid dispenser level of 2. This can be checked and
altered by using the buttons on the control panel.
1
Ensure the appliance is off.
2
Press Dual Zone and Power simultaneously to
check the current setting.
3
Press Delay Start to change the rinse aid
dispenser setting. Each press of the button
changes the setting one step from L0 to L4.
4
Once the desired rinse aid dispenser setting is
selected, press Start to save.
NOTE
• Adjust the setting higher if you have hard water and
notice calcium buildup on your dishes.
• Setting the rinse aid control too low will contribute
to spotting and streaking on dishes and poor drying
performance.
• Setting the control too high can cause foaming,
which will cause poor wash performance.
Refilling the Rinse Aid
How often the dispenser needs to be refilled depends
on how often dishes are washed and the rinse aid
setting used.
• The Rinse Aid icon flashes when more rinse aid
is needed, unless the rinse aid dispenser setting is
set to L0.
43SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
LG ThinQ Application
• This feature is only available on models with the
f or logo.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Monitoring
Check the current status, cycle, options, running
time and cycle end time for the appliance on a
single screen.
Download Cycle
Download new and specialized cycles that are not
included in the standard cycles on the appliance.
Appliances that have been successfully connected
can download a variety of specialty cycles specific
to the appliance.
Only one cycle can be stored on the appliance at
a time.
Once cycle download is completed in the
appliance, the appliance keeps the downloaded
cycle until a new cycle is downloaded.
Machine Clean Coach
This function shows how many cycles remain
before It is time to run the Machine Clean cycle.
Smart Diagnosis™
If you experience a problem while using the
appliance, this smart diagnosis feature will help
you diagnose the problem.
Settings
Set the Rinse Aid Dispenser Level, Machine Clean
Reminder, Signal Level and Clean Indicator Light.
When the cycle is complete or the appliance has
problems, you have the option of receiving push
notifications on a smart phone.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
connected appliance from the LG ThinQ
application and connect it again.
• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.
• This feature is only available on some models.
Before Using LG ThinQ Application
1
Use a smartphone to check the strength of
the wireless router (Wi-Fi network) near the
appliance.
• If the distance between the appliance and the
wireless router is too far, the signal becomes
weak. It takes long time to register or fails to
install the application.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
3
Connect your smartphone to the wireless
router.
NOTE
• To verify the Wi-Fi connection, check that the
Wi-Fi f icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
• LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions,
or errors caused by network connection.
• The surrounding wireless environment can
make the wireless network service run slowly.
44 SMART FUNCTIONS
• If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The network connection may not work properly
depending on the internet service provider.
• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
• If the appliance cannot be registered due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and themanufacturer.
• If the security protocol of the router is set
to WEP, you may fail to set up the network.
Change the security protocol (WPA2 is
recommended) and register the product again.
Installing LG ThinQ Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install
the application.
Wireless LAN Module Specifications
Model LCW-003 or LCW-007
Frequency Range 2412 to 2462 MHz
Output Power
(Max)
< 30 dBm
FCC Notice
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses,
and can radiate radio frequency energy and, if
not installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and the receiver.
• Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
1) This device may not cause harmful interference
and
2) This device must accept any interference
received, including interference that may cause
undesired operation of the device.
Any changes or modifications in construction of
this device which are not expressly approved by
the party responsible for compliance could void the
user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure
limits set forth for an uncontrolled environment. This
transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
45SMART FUNCTIONS
ENGLISH
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body. Users must
follow the specific operating instructions for
satisfying RF exposure compliance.
Industry Canada Statement (For transmitter
module contained in this product)
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence-
exempt RSS(s). Operation is subject to the
following two conditions:
1) This device may not cause interference.
2) This device must accept any interference,
including interference that may cause undesired
operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation
exposure limits set forth for an uncontrolled
environment. This equipment should be installed
and operated with a minimum distance of 20 cm
(7.8 inches) between the antenna and your body.
NOTE
• THE MANUFACTURER IS NOT RESPONSIBLE
FOR ANY RADIO OR TV INTERFERENCE
CAUSED BY UNAUTHORIZED
MODIFICATIONS TO THIS EQUIPMENT. SUCH
MODIFICATIONS COULD VOID THE USER’S
AUTHORITY TO OPERATE THE EQUIPMENT.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained
in this product, please visit http://opensource.lge.
com. In addition to the source code, all referred
license terms, warranty disclaimers and copyright
notices are available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost
of media, shipping, and handling) upon email
request to [email protected]. This offer is valid
for three (3) years from the date on which you
purchased the product.
Smart Diagnosis™ Function
This feature is only available on models with the c
or d logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s
negligence, the service may not operate due to
external factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit troubleshooting
data to a smartphone using the LG ThinQ
application.
• Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided in
the LG ThinQ application.
1
Press the Power button to turn on the
appliance.
2
Hold the mouthpiece of your phone over the
Smart Diagnosis™ icon. Do not touch any
other buttons.
3
Press and hold the Download Cycle button
for three seconds while continuing to hold your
phone to the speaker.
4
After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
46 MAINTENANCE
MAINTENANCE
To maintain performance and prevent trouble, it is
important to check the outside and inside of the
dishwasher, including filters and spray arms, at
regular intervals.
WARNING
• When cleaning the outside and inside of the
dishwasher, do not use benzene or thinner.
Otherwise, it may cause fire or explosion.
• To prevent injury during care and maintenance or
cleaning, wear gloves and/or protective clothing.
NOTE
• If you have not used the dishwasher for a long time,
refresh the inside by running the Machine Clean
cycle without detergent. When the cycle is finished,
clean the inside and outside of the dishwasher
according to the Maintenance instructions.
Cleaning the Exterior
• Do not use scrub pads or abrasive cleaners on the
exterior of the dishwasher.
• Most soil can be removed using a soft, damp cloth
or sponge. A mild soap can be used to help release
stubborn soil. Rinse and wipe dry with a soft cloth
after cleaning.
• Stainless steel surfaces can be polished using a
stainless steel cleaner. Follow the instructions on
the cleaner, and wipe in the direction of the grain.
CAUTION
• If cooking oil is spilled on the exterior of the
product, wipe it off immediately. Do not clean
the exterior of the product with cleaners which
contain alcohol, thinners, bleach, benzene,
flammable liquids, or abrasives. These
substances may discolor or damage the
appliance.
Cleaning the Interior
• Clean the interior of the dishwasher periodically with
a soft, damp cloth or sponge to remove food and
dirt particles.
• To remove white spots and odor from inside the
dishwasher, run an empty cycle, without detergent,
with one cup of white vinegar in a dishwasher safe
glass or bowl placed on the upper rack. (Vinegar is
an acid and with constant use it could damage the
appliance.)
• Using Machine Clean
- Run the Machine Clean cycle once a month
or after every 30 cycles to eliminate residual
soil, odor, white spots and other dirt inside the
appliance.
1. Remove all dishes from the appliance.
2. Add 3 tbsp. (40 g) of citric acid to the detergent
dispenser or follow the manufacturer’s
instructions if using a dishwasher cleaning agent.
Do not use dishwasher detergent.
3. Press and hold Heavy for 3 seconds to select the
Machine Clean cycle.
4. Press Start.
Seasonal Maintenance and
Storage
• If you will be absent for an extended period of time
during warmer months, close the water valve and
disconnect the power supply line, or turn off the
circuit breaker. Clean the filter, tub and dispenser to
prevent odor.
• If you will be absent for an extended period of time
during colder months and there is a possibility of
freezing temperatures, winterize the water supply
lines and the dishwasher itself. Winterization must
be performed by qualified service personnel.
47MAINTENANCE
ENGLISH
Clogged Drain Air Gap or
In-Sink Disposal
Check the drain air gap or in-sink disposal if the
dishwasher is not draining well.
Cleaning the Air Gap
1
Turn off the dishwasher.
2
Remove the air gap cover and the plastic cap
underneath it.
3
Clean out any debris with a toothpick or brush.
4
Replace the plastic cap and air gap cover.
NOTE
• The drain air gap and disposal are external
plumbing devices that are not part of the
dishwasher.
• The warranty provided with the dishwasher does
not cover service costs directly associated with the
cleaning or repair of the external drain air gap and
disposal.
48 MAINTENANCE
Cleaning the Filters
1
Remove the lower rack and position the bottom
spray arm so a wider vee is open to the front.
2
Turn the inner filter counter-clockwise and take
out the assembled inner filter and stainless
steel filter.
With the filters removed, check the sump
opening and remove any foreign materials, if
needed.
3
Clean the filters with a soft brush under running
water. Reassemble the filters before reinstalling
them.
4
To replace the assembled filters, position
the spray arm so the wider vee is toward the
front. Fit the filters back into the filter holder
and secure them by turning the inner filter
clockwise until it clicks into place.
WARNING
• Be cautious of sharp edges when handling the
stainless steel filter.
CAUTION
• Remove food residue caught in filters to prevent
the build up of odor-causing bacteria and
possible drainage problems.
NOTE
• For best wash performance, clean the filter after
each load. If food debris remains in the filter, it may
cause an odor.
• In areas with hard water, clean the filter at least
once a month with a soft brush.
• Clean the filters using non-abrasive materials and
warm running water.
• Make sure the filter is assembled correctly before
starting a cycle. When assembling, rotate it firmly
until it clicks.
Recommended Filter Cleaning Schedule
Number of
Loads Per Week
If you wash
dishes before
loading
If you scrape and
rinse dishes before
loading
If you only scrape
dishes before loading
If you do not scrape
or rinse dishes before
loading
1-3 Every 6 months Once a year Four times a year Once a month
4-7 Every 6 months Once a year Four times a year
Twice a month
(every 15 days)
8-12 Every 6 months Every 6 months Every 1.5 months Every week
13-14 Every 6 months Every 6 months Every 1.5 months Twice a week
49MAINTENANCE
ENGLISH
Cleaning the Spray Arms
If the spray arm holes are blocked by any food
residue, dishes may not be cleaned well due to
improper water spray.
It is recommended that the spray arms be cleaned
once every two weeks.
Cleaning the Lower Spray Arm
1
Make sure that the water jet holes are not
blocked by food particles.
2
If any food residue blocks the spray arm holes,
remove it with a pin or any sharp tool.
CAUTION
• To avoid breaking the rolling spray arm sections,
do not pull or manually rotate them.
Cleaning the Upper Spray Arm
1
Pull the upper rack forward. Make sure that the
water jet holes are not blocked by food particles.
2
When cleaning is necessary, remove the upper
spray arm by turning the nut on the bottom of
the spray arm
1
/8 turn counter-clockwise and
pulling down.
3
Remove food particles by rinsing or shaking the
spray arm.
4
If any food residue blocks the spray arm holes,
remove it with a pin or any sharp tool.
5
After removing the food residue, clean the spray
arms holes under running water.
6
After cleaning the upper spray arm, press it
up into place. Turn the nut
1
/8 turn clockwise to
make sure that the nut locks back into place.
7
After assembly, check whether the spray arms
rotate freely.
50 TROUBLESHOOTING
TROUBLESHOOTING
FAQs: Frequently Asked Questions
Q: Does this dishwasher require a rinse aid to be used?
A: Rinse aid is strongly recommended to enhance the drying performance of the dishwasher. In order to
be more energy efficient, the hybrid drying system does not use a heating element to assist in drying,
so a rinse aid plays an integral role in the drying process. If a rinse aid is not used, water may remain
on the dishes and the tub. Rinse aid helps to ensure that the majority of the water has been sheeted
off of the dishes at the end of the rinse and that the load is ready for the dry cycle.
Q: What can be done if my dishes have a cloudy, white film on them after a wash?
A: The cloudy film is usually caused by minerals in the water reacting with the dishwasher detergent.
First, be certain not to use too much detergent. Refer to Adding Detergent to the Dispenser section
for recommended detergent amounts. Add an extra rinse to the cycle. LG Dishwashers use less
water than traditional dishwashers, so adding an extra rinse aids in rinsing the film away. If the water
supply is hard, it may be necessary to add a performance booster that addresses the hard water
condition.
Q: How do I remove white film on the tub?
A: Measure 3 tbsp. (40 g) of citric acid powder and use it to fill the main detergent compartment. Run a
Machine Clean cycle. Do not use detergent.
Q: What steps can I take to improve drying results?
A: Drying performance is directly affected by the amount of heat that remains in the tub after the
heated rinse is performed. If your dishwasher is far away from your home’s hot water heater, it may
be necessary to run the hot water tap in the sink before starting a wash cycle, to ensure that cool
water is purged from the hot water lines. This will ensure your dishwasher has a consistent supply
of hot water from start to finish. Using the High Temp setting also aids in keeping the inner drum
temperature and dishes hotter before drying begins.
LG dishwashers are designed to be used in conjunction with a rinse aid. Using a rinse aid will
maximize the amount of water that has already been sheeted away from the dishes before the dry
cycle begins. If a rinse aid is used and the performance still needs a boost, adjust the amount of
rinse aid used. 2 is the default setting, but if necessary set the level to 3 so more rinse aid is used.
Water tends to bead rather than sheet off plastic and nonstick surfaces, making them more difficult
to dry. If washing plastic items in a Normal cycle, select the Extra Dry or Night Dry option or both for
better drying results. When the rinse aid is empty, the Extra Dry option is selected automatically.
Allow the dishwasher to completely finish the dry cycle before opening the door. If the door is opened
in the middle of the dry cycle, the heat that is necessary for the hybrid dry system to work will
escape. This will cause all of the dishes inside to remain wet once the cycle finishes.
51TROUBLESHOOTING
ENGLISH
Q: What is the hybrid drying system?
A: The dishwasher does not rely on a heating element for the drying process; instead, it relies on the
heat that is retained by the dishes and the tub during the wash and rinse cycles to turn the moisture
in the tub into humidity.
Warm, moist air in the dishwasher is then pulled into a condensing duct in the door by a fan. The air
then cools, which causes the humidity to condense. Room temperature air is also drawn into the duct
to help the air cool down faster. When this moisture condenses into a liquid, it is drained out.
NOTE
• Rinse aid is required to enhance the drying performance. If no rinse aid is used, water may remain
on the dishes and the tub.
Q: Why am I hearing a whistling sound from the dishwasher?
A: It is important to determine the duration of the noise and when it happens (what part of the cycle).
When water is drawn into the dishwasher, a whistling noise can be heard. This is normal. If the water
pressure is too high, it will be louder, so it may be necessary to adjust the water valve to lower the
pressure if the noise is too loud.
Q: What kinds of dishes can be placed in the dishwasher?
A: Ensure that the dishes you place in the dishwasher are dishwasher safe. Plastic dishware will not
dry as effectively as glass and metal dishware. Plastic items do not retain heat as well as glass and
metal dishware. Plastic cups and dishes may require some hand drying before being put away at the
end of the cycle.
Q: Can I perform a drain only cycle?
A: To drain standing water, press and hold Start for three seconds until the cycle stops. Once the
dishwasher finishes draining, the power turns off.
Q:
Why does my dishwasher continuously chime if I open the door during a cycle or right after
the cycle has finished?
A: This is normal. The dishwasher is letting you know that the interior temperatures of the unit are hot
and to use caution when placing your hands inside. Once the unit has cooled down, the chiming will
stop.
52 TROUBLESHOOTING
Q: What is Control Lock and how is it activated?
A: Control Lock is a feature that prevents the controls from being changed during the cycle. It does
not prevent the door from being opened or the unit from being powered off. To activate or deactivate,
press and hold Half Load and Energy Saver simultaneously for three seconds.
Q: Can I add an extension to the drain hose?
A: If an extension drain hose is required, use
5
/8" or
7
/8" inside diameter, 2-3 ft. length hose and a coupler
for connecting the two hose ends.
Q:
An LED is blinking, the machine is chiming, and the dishwasher won't start. What is wrong
with the dishwasher?
A: This is a safety feature. The door must be closed within four seconds of pressing the Start button.
If the door is not closed within four seconds, an LED flashes, an audible alert sounds, and the
dishwasher does not operate. To start the dishwasher, open the door and either close the door and
press Start (front controls) or press Start and close the door within four seconds (top controls).
Q: Before loading dishes, should I pre-rinse dishes?
A: No, you don't need to pre-rinse the dishes before loading especially if using the Normal and Auto
cycles. The dishwasher washes dishes clean without pre-rinsing.
User Support Videos
For further assistance, there are videos and tutorials available
through the LG.com website.
1
On the www.lg.com/us home page, click on the Support menu
tab to bring up the menu selections. Select Video Tutorials.
2
Select a product category and then pick a topic or search a
keyword.
Scan this QR code to quickly access the
video search page on the LG website.
53TROUBLESHOOTING
ENGLISH
Before Calling for Service
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the appliance does not function properly or does not function at all, check the following before you
call for service.
Problem Possible Cause & Solution
Dishwasher will not
operate.
Start button is not pressed.
• Press the Start button.
Door is not completely closed.
• Make sure that the door is completely closed and latched.
Power supply or power supply line is not connected.
• Connect the power supply or power supply line properly.
Fuse is blown or circuit breaker tripped.
• Replace the fuse or reset the circuit breaker.
Control Lock is activated.
• Deactivate Control Lock.
Dishwasher
operates too long.
Dishwasher is connected to cold water.
• Check the water supply connection or water heater setting. (Heating cold water takes
longer.)
Odor
The previous cycle was stopped before completion and residual water remains in the
dishwasher.
• Turn on the power, run the Cancel cycle option to remove the residual water, then run the
Turbo cycle using detergent but with the dishwasher empty.
There is food in the bottom of the unit or in the filter.
• Clean the filter and the interior according to the Maintenance section of the owner’s manual.
Unwashed dishes are left in the unit for a long time.
• Cycle with one cup of white vinegar in a dishwasher safe glass or bowl placed on the upper
rack. (Vinegar is an acid, and with constant use it could damage your appliance.)
Water remains in tub
after completion of
cycle.
Drain hose is kinked or clogged.
• Adjust hose or clear blockage.
Food soil remains
on dishes.
Improper cycle selection.
• Select correct cycle based on soil level and type of dishware being washed.
Water temperature is too low.
• Check water supply connection or water heater setting.
Dishwashing detergent was not used.
• Use recommended detergent.
Low inlet water pressure.
• Water pressure should be between 20 and 80 psi.
Water jet holes on spray arms blocked.
• Clean the spray arms.
Improper loading of dishes.
• Make sure dishes do not block spray arm rotation or interfere with detergent dispenser.
Filters are clogged.
• Clean filters.
54 TROUBLESHOOTING
Problem Possible Cause & Solution
Cloudiness on
glassware.
Combination of excessive detergent and hard water.
• Use less detergent and use a rinse aid to minimize the problem.
Black or gray marks
on dishes.
Aluminum items rubbing dishes during cycle.
• Reposition the dishes.
Yellow or brown film
on inside surfaces of
dishwasher.
Coffee or tea stains.
• Eliminate the stain by using a stain removal product.
Spots and filming on
dishes.
Low water temperature.
• Water supply should be at least 120 °F for best wash performance.
Overloading.
• Do not overload the dishwasher.
Improper loading.
• See the Operation section.
Insufficient water pressure.
• Water pressure should be between 20 and 80 psi.
Insufficient detergent.
• Add the recommended amount of detergent. See the Operation section.
Rinse aid dispenser is empty.
• Refill rinse aid dispenser.
Hard water buildup in the tub.
• Remove all dishes, silverware and silverware holder from dishwasher. Only racks should
remain in tub. For best results, use citric acid powder (can be found in canning sections
of most grocery stores or online). Measure 3 tablespoons (40 g) of citric acid powder. Fill
main wash compartment with measured powder. If you cannot find citric acid powder, pour
approximately one cup (200-300 mL) of white vinegar into shallow bowl and place in upper
rack. Run Machine Clean cycle. Do not use detergent.
Noise
Some level of noise is normal during operation.
• Detergent cover opening.
• Drain pump at the beginning of drain cycle.
The dishwasher is not level.
• Adjust leveling feet.
Nozzle arm knocking against dishes.
• Reposition the dishes.
Dishes don’t dry.
Rinse agent dispenser empty.
• Check and refill the rinse agent dispenser if empty.
Lamps do not
illuminate.
Power is not connected.
• Connect power supply.
Spray arms do not
rotate smoothly.
Holes of spray arms are blocked by food particles.
• Clean the holes of spray arms.
Upper rack is
crooked.
Rack is poorly adjusted.
• See the Height Adjustable Upper Rack section.
Dishwasher
continuously chimes
when the door is
opened, during or
right after a cycle
has completed.
This is a safety measure. Contact with escaping steam or the hot contents of the
dishwasher could result in injury.
• Close the door until the dishwasher and dishes have cooled down. The chiming will stop if
the door is closed or the interior temperature has cooled.
Door does not close
completely.
Cutlery rack is not properly loaded.
• Push the door handle to close the door properly until it clicks.
55TROUBLESHOOTING
ENGLISH
Problem Possible Cause & Solution
Dishwasher chimes
if panel is touched
during operation.
Bumping into or touching the control panel during operation may result in a disabled
button sound. Only the Power, Start, and Control Lock buttons are enabled during
operation to prevent cycle settings from being changed inadvertently.
• Button sounds can be turned off by pressing and holding Half Load for three seconds.
• The end of cycle chime and safety alert sounds will still sound.
Dishwasher did not
finish cycle.
Door was opened during cycle.
• If the door is opened during a cycle, the Start key must be pressed within 4 minutes or the
machine turns off and all settings are lost.
Leaking in front of
unit
Dishwasher not leveled properly.
• Verify the unit is level from side to side and from front to back. See leveling instructions in
the Installation section.
Wrong detergent used.
• If excessive sudsing is causing the leak, allow the foam to subside for 24 hours then clean
the inside of the tub with milk.
Your home
appliance and
smartphone is not
connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then register your
appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi
network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and numbers.
(Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with your
Internet service provider or the router manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal may be weak and
the connection may not be configured correctly. Move the location of the router so that it is
closer to the appliance.
P1, P2, P3, or P4
appears in display.
The Download cycle is selected.
• This is not an error code. This code indicates the current Download cycle.
n:#, U:#, d:#, t#
appearsin display.
(# = a number)
Test mode is selected.
• This is not an error code. This code is used when testing the dishwasher. Power the unit off
and on and the code will disappear.
L0, L1, L2, L3 or L4
appears in display.
Rinse Aid Level setting mode is selected.
• This is not an error code. This code indicates the current rinse aid level. For more
information, refer to the Adding Cleaning Agents section.
CL appears in
display.
Control Lock is activated.
• This is not an error code. This code indicates that the control lock is activated. Press and
hold Half Load and Energy Saver simultaneously for three seconds.
56 TROUBLESHOOTING
Error Codes
Problem Possible Cause & Solution
Water inlet problem.
• Check for a clogged, kinked or frozen water inlet hose.
• Check water supply.
Drainage Problem.
• Check for a clogged, kinked or frozen water drain hose.
Air gap or disposal is clogged.
• Clean air gap or disposal.
Filters are clogged.
• Clean Filters.
Oversudsing caused by improper detergent, such as liquid dish soap
• Do not use hand dishwashing liquids.Only use detergents which are designed for use in
automatic dishwashers.
• A bE error can appear if dishes soiled with a lot of foamy food, such as whipped cream, are
loaded in the appliance. To clear the error, turn the appliance off and start a new cycle.
• To remove detergent residue in the tub, pour approximately 4-8 oz(100~200 mℓ) of milk into
a shallow bowl, place it in the upper rack and then run the appliance on the Auto cycle.
Failure to level dishwasher.
• Make sure that the appliance is properly leveled.
Water leakage
• Turn off the water supply to the dishwasher and call an LG Electronics Customer
Information Center at 1-800-243-0000 (U.S.A.) or 1-888-542-2623 (Canada).
• The dishwasher makes an alert sound for 10 seconds, and runs the drain pump
intermittently. If power is turned off to the machine, the machine powers back on
automatically until the AE error is resolved.
Excessive Water supplied.
• Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.)
1-888-542-2623 (Canada).
Heater circuit failure.
• Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.)
1-888-542-2623 (Canada).
Thermistor failure.
• Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.)
1-888-542-2623 (Canada).
Motor trouble
• Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.)
1-888-542-2623 (Canada).
Vario motor trouble
• Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.)
1-888-542-2623 (Canada).
57LIMITED WARRANTY
ENGLISH
LIMITED WARRANTY
USA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS
AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR
RESOLVING DISPUTES” BELOW.
Should your LG Dishwasher (“Product”) fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.
This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when
purchased lawfully and used within the United States including U.S. Territories.
Warranty Period
Scope of
Warranty
HOW SERVICE IS HANDLED
One (1) year from date of original
retail purchase
Labor / Parts
LG will also provide, free of charge, all labor and on-site
service to replace the defective part.
Five (5) years from date of original
retail purchase
Main control
board
*1
/ Racks
Main control board and dishwasher racks. Customer
will be responsible for any labor or in-home service to
replace defective parts.
Ten (10) years from date of original
retail purchase
Direct Drive
Motor
Direct Drive motor. Customer will be responsible for any
labor or in-home service to replace defective parts.
Limited Lifetime Tub
Stainless steel door liner and tub. Customer will be
responsible for any labor or in-home service to replace
defective parts.
*1 Main control board is located on the bottom right of the dishwasher when viewed from the front.
• Replacement Products and parts are warranted for the remaining portion of the original warranty period or
ninety (90) days, whichever is greater.
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
• Replaced Product or part(s) will be the property of LG.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
• Warranty start date will be ninety (90) days from manufacture date absent valid proof of purchase.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS,
COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER
DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY,
SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO
STATE.
58 LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized
repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical
service.
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted drain
lines, inadequate or interrupted water supply or inadequate supply of air.
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or contrary to
the Product owner’s manual.
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of
nature, or any other causes beyond the control of LG.
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the product is used for
other than the intended purpose, or any water leakage where the Product was not properly installed.
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure of the Product caused by transportation, storage, and/or handling, including scratches,
dents, chips, and/or other damage to the finish of the Product, unless such damage is reported within one (1)
week of delivery.
• Damage or missing items to any display, open box, or discounted Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Products used for other than normal and proper household use (e.g., commercial or industrial use, offices, and
recreational facilities or vehicles) or contrary to the Product owner’s manual.
• Costs associated with removal and reinstallation of the Product for repairs.
• Replacement of light bulbs, filters, fuses, or any other consumable parts.
• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed in
accordance with the Product owner’s manual.
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, maintenance
or service. Improper repair includes use of parts not authorized by LG. Improper installation or maintenance
includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure of the Product caused by the use of parts, accessories, components, consumable cleaning
products, any other products, or service that are not authorized by LG.
The cost of repair or replacement under these excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
59LIMITED WARRANTY
ENGLISH
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION,
AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG
ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents,subsidiaries and affiliates, and each of their officers, directors, employees,agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation,
ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to
the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA,
Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature of
the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party
may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only
by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you
and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or
claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring
an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”)
and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect
at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this
section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for
arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must
also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration
1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules
set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed
by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability
of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes
between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to payany fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unlessyou seek more than $25,000 in
damages, in which case the payment of these feeswill be governed by the AAA Rules. Except as otherwise
provided for herein, LGwill pay all AAA filing, administration and arbitrator fees for any arbitration initiated in
accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your
attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to,
the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of
reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for
an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG
for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except
as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG
prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely on thebasis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by
60 LIMITED WARRANTY
an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing
will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the
federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic
arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair-
continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of
this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
61LIMITED WARRANTY
ENGLISH
LIMITED WARRANTY
CANADA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Dishwasher (“Product”) fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option,
repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. This limited warranty
is valid only to the original retail purchaser of the Product and applies only to a Product distributed, purchased
from an authorized retailer and used within Canada, as determined at the sole discretion of LGECI.
WARRANTY PERIOD: (Note: If the original date of purchase can not be verified, the warranty will begin sixty (60)
days from the date of manufacture.)
Dishwasher Extended Component Warranty (Parts Only) (Consumer will be charged for
Labor after One (1) year from the date of purchase.)
One (1) year from the date of original
retail purchase
Five (5) years from the date of
original retail purchase
Ten (10) years from the date of
original retail purchase
Labor / Parts (internal/functional
parts only)
Main control board*1, Rack,
Stainless Steel Door Liner, Tub
DD Motor
*1 Main control board is located on the right bottom of the Dishwasher when viewed from the front.
• Replacement products and parts are warranted for the remaining portion of the original warranty period or
ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured,
all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT
AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER
WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON
LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER
WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT
ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET
OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR
OF THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT,
PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST
PROFITS, LOSS OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE,
WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL
BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF
ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from province to
province depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any
implied condition or warranty under provincial law is severable where it conflicts with such provincial law without
affecting the remainder of this warranty’s terms.
62 LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical
service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate
or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions
outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of
God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper installation or
maintenance includes installation or maintenance contrary to the Product’s owner’s manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other than the
intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to
improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise
outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including, without
limitation, water filters, that are not approved/authorized by LGECI;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or workmanship and
is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined at the
discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of any part that was not originally included with the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
• Coverage for “in Home” repairs, for products in-warranty, will be provided if the Product is within a 150 km
radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is
located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring
the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR
WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or
visit our website at http://www.lg.com
63LIMITED WARRANTY
ENGLISH
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF
OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED
EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute,
claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance,
fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20
Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature
of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s
receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the
procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms (including any
amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator
determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the
30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you
and LG only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside
in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which
case if you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent
permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a
dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the
foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall
not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either
party may bring an individual action in small claims court, but that small claims court action may not be brought
on a class or representative basis except to the extent this prohibition is not permitted at law in your province or
territory of jurisdiction as it relates to the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial
arbitration law and rules of the province or territory of your residence. You must also send a copy of your
written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive,
North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial
commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability
of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and
any disputes between you and LG except to the extent that such law is preempted by or inconsistent with
applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or
controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or
territory of your purchase for the resolution of the claim, action, dispute or controversy between you and LG.
64 LIMITED WARRANTY
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which
case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided
for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with the
applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’
fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase
amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable
attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator
finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper
purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it
that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG
waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely
(1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person
hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will
be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the nearest, most
mutually-convenient arbitration location available within the province or territory in which you reside unless you and LG
both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is
unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by
applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including these
arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this Limited
Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other
to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from
the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to [email protected],
with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or
provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product
model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii)
online by accessing https://www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model
& Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or
controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the province
or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this
dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to
enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms
and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End
User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall control and
govern the rights and obligations of the parties and shall take precedence over the EULA.
65LIMITED WARRANTY
ENGLISH
Warranty Exceptions (U.S and Canada)
Warranty Exceptions (U.S. and Canada)
Poor wash results caused by
debris remaining in the filter.
• Clean the filter regularly.
Poor wash results caused
by improper loading or over
stacking: wash arm won't
rotate or soap dispenser is
held closed.
• Make certain that no dishes or
utensils are in the path of the
spray arms.
• Do not place one dish on top of
another.
Poor drying results caused by
lack of rinse aid.
• Use rinse aid or combination
detergent.
Water is not supplied because
the water tap is not turned on.
IE error
• Check and turn on the water
tap.
Water is not supplied because
the inlet hose is kinked.
IE error
• Reinstall the inlet hose.
Not draining because drain
hose is kinked.
OE error
• Reinstall the drain hose.
The knockout plug in the
garbage disposal is not
removed.
OE error
• Remove the plug on the
disposal.
The disposal or air gap is
blocked by debris.
OE error
• Clean the disposal or the air
gap.
Inlet valve and drain hose
connection problem caused by
improper installation.
External leakage
• Reinstall the hose.
Door movement or closing
compromised by incorrect
leveling.
• Adjust the lower front leveling
legs to the required height.
No power due to loose
connection of power supply
line or electrical outlet
problem.
• Reconnect the power supply
line or repair the electrical
outlet.
Pick-up, electrical wiring,
plumbing.
Installation
• You will be charged for the
installation.
66 MEMO
67MEMO
ENGLISH
LG Customer Information Center
Register your product Online!
www.lg.com
For inquiries or comments,
visit www.lg.com or call:
1-800-243-0000
U.S.A.
1-888-542-2623
CANADA
