BEDIENUNG UND INSTALLATION
OPERATION AND INSTALLATION
UTILISATION ET INSTALLATION
BEDIENING EN INSTALLATIE
OBSLUHA A INSTALACE
SCHNELLHEIZER | RAPID HEATER | RADIATEUR À CHAUFFAGE RAPIDE | SNELVERWARMERS |
RYCHLOOHŘÍVAČ
» CK 20 S
» CKZ 20 S
» CKR 20 S
» CKT 20 S
14 | CK 20, CKZ 20, CKR 20, CKT 20 WWW.STIEBEL-ELTRON.COM
CONTENTS | SPECIAL INFORMATION
SPECIAL INFORMATION
OPERATION
1. General information ��������������������������������������� 15
1.1 Safety information ����������������������������������������������15
1.2 Other symbols in this documentation ���������������������� 16
1.3 Units of measurement �����������������������������������������16
2. Safety �������������������������������������������������������� 16
2.1 Intended use ����������������������������������������������������� 16
2.2 General safety information ����������������������������������� 16
2.3 General information �������������������������������������������� 17
2.4 CE designation �������������������������������������������������� 17
2.5 Test symbols ����������������������������������������������������� 17
3. Appliance description ������������������������������������� 17
4. Operation CK 20 S ������������������������������������������ 17
4.1 Starting heating ������������������������������������������������� 17
4.2 Control with external room temperature controller ���� 17
4.3 Stopping heating / Frost protection ������������������������� 17
4.4 Taking the appliance out of use ������������������������������ 17
5. Operation CKZ 20 S����������������������������������������� 18
5.1 Starting heating �������������������������������������������������18
5.2 Stopping heating / Frost protection ������������������������� 18
5.3 Taking the appliance out of use ������������������������������ 18
6. Operation CKR 20 S ���������������������������������������� 18
6.1 Starting heating �������������������������������������������������18
6.2 Control with external room temperature controller ���� 19
6.3 Stopping heating / Frost protection ������������������������� 19
6.4 Taking the appliance out of use ������������������������������ 19
7. Operation CKT 20 S ����������������������������������������� 19
7.1 Starting heating ������������������������������������������������� 19
7.2 Adjusting the time switch ������������������������������������� 19
7.3 Stopping heating / Frost protection ������������������������� 19
7.4 Taking the appliance out of use ������������������������������ 19
8. Cleaning, care and maintenance ������������������������� 19
9. Storage ������������������������������������������������������ 19
10. Troubleshooting �������������������������������������������� 19
INSTALLATION
11. Safety �������������������������������������������������������� 20
11.1 General safety information ����������������������������������� 20
11.2 Instructions, standards and regulations ������������������� 20
12. Appliance description ������������������������������������� 20
12.1 Standard delivery ����������������������������������������������� 20
13. Preparations ������������������������������������������������ 20
13.1 Minimum clearances ������������������������������������������� 20
14. Assembly ���������������������������������������������������� 20
15. Electrical connection ��������������������������������������� 20
16. Appliance handover ���������������������������������������� 21
17. Troubleshooting �������������������������������������������� 21
18. Specification ������������������������������������������������ 21
18.1 Dimensioned connection drawing��������������������������� 21
18.2 Data table �������������������������������������������������������� 21
18.3 Wiring diagram CK 20 S ���������������������������������������22
18.4 Wiring diagram CKZ 20 S ������������������������������������� 22
18.5 Wiring diagram CKR 20 S ������������������������������������� 23
SPECIAL INFORMATION
- Keep children under the age of 3 away from
the appliance if constant supervision cannot be
guaranteed.
- Children from the age of 3 to 7 may switch the
appliance on and off, provided they are super-
vised or have been instructed in the safe opera-
tion of the appliance and understand any risks
that may result therefrom. This is subject to the
appliance having been installed as described.
Children from the age of 3 to 7 must not plug
the power cable into its socket nor regulate the
appliance.
- The appliance may be used by children aged 8
and up and persons with reduced physical, sen-
sory or mental capabilities or a lack of experience
and know-how, provided that they are supervised
or they have been instructed on how to use the
appliance safely and have understood the result-
ing risks.
- Children must never play with the appliance. Chil-
dren must never clean the appliance or perform
user maintenance unless they are supervised.
- The appliance could continue to heat the room
unchecked if it is operated on a time switch. En-
sure constant supervision if the appliance is used
in a small room and the persons within that room
cannot leave the room on their own.
- Parts of the appliance can get very hot and result
in burns.
Particular caution is advised when children or
persons in need of protection are present.
18.6 Wiring diagram CKT 20 S �������������������������������������� 23
GUARANTEE | ENVIRONMENT AND RECYCLING
OPERATION
GENERAL INFORMATION
ENGLISH
WWW.STIEBEL-ELTRON.COM CK 20, CKZ 20, CKR 20, CKT 20 | 15
- Never cover the appliance.
- Never install the appliance directly below a wall
socket.
- Install the appliance in such a way that the con-
trol equipment cannot be touched by a person in
the bath or shower.
- In the case of a permanent connection, the ap-
pliance must be able to be separated from the
power supply by an isolator that disconnects all
poles with at least 3 mm contact separation.
- The power cable must only be replaced (for
example if damaged) with the original spare
part by a qualified electrician authorised by the
manufacturer.
- Secure the appliance as described in chapter “In-
stallation/ Installation”.
OPERATION
1. General information
Note
Read these instructions carefully before using the appli-
ance and retain them for future reference.
Pass on the instructions to a new user if required.
1.1 Safety information
1.1.1 Structure of safety information
KEYWORD Type of risk
Here, possible consequences are listed that may result
from non-observation of the safety information.
f Steps to prevent the risk are listed.
1.1.2 Symbols, type of risk
Symbol Type of risk
!
Injury
Electrocution
Burns or scalding
Fire
1.1.3 Keywords
KEYWORD Description
DANGER If this information is not observed, it will result in serious
injury or death.
WARNING If this information is not observed, it can result in serious
injury or death.
CAUTION If this information is not observed, it can lead to medium
or minor injury.
OPERATION
SAFETY
16 | CK 20, CKZ 20, CKR 20, CKT 20 WWW.STIEBEL-ELTRON.COM
1.2 Other symbols in this documentation
Note
Notes are bordered by horizontal lines above and below
the text. General information is identified by the symbol
shown on the left.
f Read these notes carefully.
Symbol
!
Damage to the appliance and environment
Appliance disposal
Never cover the appliance
f This symbol indicates that you have to do something. The ac-
tion you need to take is described step by step.
1.3 Units of measurement
Note
All measurements are given in mm unless stated oth-
erwise.
2. Safety
Observe the following safety information and regulations.
Operate the appliance only when fully installed and with all safety
equipment fitted.
2.1 Intended use
This appliance is designed to heat living areas.
Any other use beyond that described shall be deemed inappropri-
ate. Observation of these instructions and of instructions for any
accessories used is also part of the correct use of this appliance.
The appliance is intended for domestic use, i.e. it can be used
safely by untrained persons. The appliance can also be used in a
non-domestic environment, e.g. in a small business, as long as it
is used in the same way.
2.2 General safety information
DANGER Fire
Never operate this appliance ...
- if the minimum clearances to adjacent object sur-
faces are not maintained, for example to furniture,
net curtains, curtains, textiles or other flammable
materials (for minimum clearances, see “Installation
/ Preparations”).
- in rooms where the appliance is at risk from fire or
explosion as a result of chemicals, dust, gases or
vapours.
- in the direct proximity of pipes or receptacles that
carry or contain flammable or explosive materials.
- if work such as laying cables, grinding or sealing is
carried out in the installation room.
- if sprays, floor polish or similar products containing
naphtha are used. Vent the room sufficiently before
heating.
- if an appliance component is damaged, the appli-
ance has fallen over or already has a fault.
- outdoors.
DANGER Fire
Never place any flammable, combustible or insulating
objects or materials, such as laundry, blankets, maga-
zines, containers with floor polish or naphtha, spray cans
or similar on the appliance or in direct proximity to it.
WARNING Fire
Ensure that no foreign bodies enter the ventilation and
extract air apertures. This could result in electric shock
or fire or in damage to the appliance.
WARNING Fire
To prevent fires ensure that the air inlets and outlets are
never blocked. Never position the appliance on soft sur-
faces, such as a bed, as this could result in the apertures
becoming blocked.
DANGER Overheating
The appliance could continue to heat the room unchecked
if it is operated on a time switch. Ensure constant su-
pervision if the appliance is used in a small room and
the persons within that room cannot leave the room on
their own.
!
WARNING Injury
Keep children under the age of 3 away from the appliance
if constant supervision cannot be guaranteed.
Children from the age of 3 to 7 may switch the appliance
on and off, provided they are supervised or have been
instructed in the safe operation of the appliance and un-
derstand any risks that may result therefrom. This is sub-
ject to the appliance having been installed as described.
Children from the age of 3 to 7 must not plug the power
cable into its socket nor regulate the appliance.
The appliance may be used by children aged 8 and up and
persons with reduced physical, sensory or mental capa-
bilities or a lack of experience and know-how, provided
that they are supervised or they have been instructed on
how to use the appliance safely and have understood the
resulting risks.
Children must never play with the appliance. Children
must never clean the appliance or perform user main-
tenance unless they are supervised.
OPERATION
APPLIANCE DESCRIPTION
ENGLISH
WWW.STIEBEL-ELTRON.COM CK 20, CKZ 20, CKR 20, CKT 20 | 17
CAUTION Burns
Parts of the appliance can get very hot and result in
burns. Particular caution is advised when children or
persons in need of protection are present.
2.3 General information
!
Damage to the appliance and environment
- Never cover this appliance.
- Never step on the appliance.
2.4 CE designation
The CE designation shows that the appliance meets all essential
requirements according to the:
- Electromagnetic Compatibility Directive
- Low Voltage Directive
2.5 Test symbols
See type plate on the appliance.
3. Appliance description
This appliance is wall mounted and is particularly suitable for work
rooms, kitchens, bathrooms, wash rooms and similar.
The external casing of the appliance is made from stove enamelled
sheet steel. The sides are made from plastic. The controls are
located on the r.h. side panel.
The quiet fan draws in the ambient air that is heated by a bare wire
heater element. The air then exits evenly through the hot air chan-
nel and the air outlet grille set into the bottom of the appliance.
The appliance heats up the ambient air inside the room and main-
tains it at the selected temperature.
After mounting the appliance on the wall and making the elec-
trical connection using a mains plug, the appliance is ready for
operation.
4. Operation CK 20 S
1
26�07�31�0211
1 Temperature selector
4.1 Starting heating
The temperature is infinitely adjustable. The appliance switches
off as soon as the selected room temperature has been reached.
f Turn the temperature selector clockwise to the required
setting.
4.2 Control with external room temperature con-
troller
In rooms larger than 20 m
2
you can operate the appliance with a
conventional external room temperature controller.
f To do so, turn the temperature selector fully clockwise.
4.3 Stopping heating / Frost protection
f Turn the temperature selector fully anti-clockwise.
This position ensures frost protection. The heater starts automati-
cally if the room temperature drops below the frost protection
temperature.
4.4 Taking the appliance out of use
f Pull the plug from the power socket.
OPERATION
OPERATION CKZ 20 S
18 | CK 20, CKZ 20, CKR 20, CKT 20 WWW.STIEBEL-ELTRON.COM
5. Operation CKZ 20 S
1
2
3
5
4
26�07�31�0212
1 Temperature selector
2 Rocker switch position (Operation with the time switch)
3 Rocker switch position (Standard operation)
4 Time switch
5 Marker arrow
5.1 Starting heating
f Use the rocker switch to select one of the following operating
modes:
- Standard operation
- Operation with the time switch
Standard operation
The temperature is infinitely adjustable. The appliance switches
off as soon as the selected room temperature has been reached.
f Turn the temperature selector clockwise to the required
setting.
Operation with the time switch
The 24-hour time switch has 96 time segments. Every hour is di-
vided into 4 time segments of 15 minutes. The time switch has to
be reset when commissioning the appliance and after any power
interruption. To do this, turn the time switch clockwise until the
marker arrow points to the current time.
To select the required heating time, proceed as follows:
Press down the time segments around the circumference. Red
markings will become visible, indicating the preselected heating
time at which the appliance automatically starts to heat. If the
required room temperature has been reached during the heat-up
time, the appliance switches off. It starts again if there is a further
heat demand and will continue doing so until the selected heating
time has elapsed. This process is repeated daily. The heating time
can be adjusted at any time if required by pressing time segments
up or down.
5.2 Stopping heating / Frost protection
f Turn the temperature selector fully anti-clockwise.
In this setting, frost protection is only ensured if the rocker switch
is positioned for "Standard operation". The heater starts automati-
cally if the room temperature drops below the frost protection
temperature.
5.3 Taking the appliance out of use
f Pull the plug from the power socket.
6. Operation CKR 20 S
2
3
1
26�07�31�0213
1 Temperature selector
2 Rocker switch stage (Base heating stage)
3 Rocker switch stage (Quick heating stage)
6.1 Starting heating
f Turn the temperature selector clockwise to the required
setting.
The temperature is infinitely adjustable. The appliance switches
off as soon as the selected room temperature has been reached.
You can use the rocker switch to choose between the following
two outputs with matched fan motor speed:
Base heating stage
Set the rocker switch to "I". Provided that the appliance has been
switched on via the temperature selector, it will heat with an
output of 1000 W at the slow fan stage.
Note
Never operate the appliance at standard heating stageI,
if the room where the appliance has been installed has
cooled down severely.
f If the room has cooled down severely, switch the ap-
pliance to rapid heating stageII in order to ensure
normal appliance operation.
Quick heating stage
Set the rocker switch to "II". Provided that the appliance has been
switched on via the temperature selector, it will heat with an
output of 2000 W at the quick fan stage.
Select the powerful quick heating stage if you need to heat up a
cold room rapidly to the selected temperature. Afterwards, set the
rocker switch back to stage "I".
Once the preselected room temperature has been reached, the
appliance switches off. The appliance then starts and stops heating
as necessary to keep the room temperature constant.
OPERATION
OPERATION CKT 20 S
ENGLISH
WWW.STIEBEL-ELTRON.COM CK 20, CKZ 20, CKR 20, CKT 20 | 19
6.2 Control with external room temperature con-
troller
In rooms larger than 20 m
2
you can operate the appliance with a
conventional external room temperature controller.
f To do so, turn the temperature selector fully clockwise.
6.3 Stopping heating / Frost protection
f Turn the temperature selector fully anti-clockwise and select
quick heating stage "II" on the rocker switch.
This position ensures frost protection. The heater starts automati-
cally if the room temperature drops below the frost protection
temperature.
6.4 Taking the appliance out of use
f Pull the plug from the power socket.
7. Operation CKT 20 S
1
2
26�07�31�0214
1 Temperature selector
2 Time switch
7.1 Starting heating
The temperature is infinitely adjustable. The appliance switches
off as soon as the selected room temperature has been reached.
f Turn the temperature selector clockwise to the required
setting.
7.2 Adjusting the time switch
With the time switch, the appliance heats with full output and
without temperature control.
f Turn the time switch selector clockwise to set any number of
minutes to count down, from 0 - 60 minutes.
7.3 Stopping heating / Frost protection
f Turn the temperature selector fully anti-clockwise and ensure
that the time switch is set to “0”.
This position ensures frost protection. The heater starts automati-
cally if the room temperature drops below the frost protection
temperature.
7.4 Taking the appliance out of use
f Pull the plug from the power socket.
8. Cleaning, care and maintenance
The appliance contains no user serviceable parts.
Clean the appliance when cold with ordinary cleaning products.
Avoid abrasive or corrosive cleaning products.
If a pale brownish discolouration appears on the appliance casing,
wipe this off as soon as possible with a damp cloth.
!
Damage to the appliance and environment
Never spray cleaning spray into the air slot.
9. Storage
f When not in use, keep the appliance in a dry place.
10. Troubleshooting
If the appliance does not heat, check the temperature set at the
appliance and the MCB/fuse in your fuse box.
The appliance has a temperature limiter that shuts the appliance
down if it overheats. After the cause has been removed (for ex-
ample air outlet or inlet apertures covered) and the appliance has
cooled down for a few minutes, operation starts again.
If you cannot remedy the fault, notify your heating contractor. To
facilitate and speed up your enquiry, please provide the serial
number from the type plate (000000-0000-000000).
20 | CK 20, CKZ 20, CKR 20, CKT 20 WWW.STIEBEL-ELTRON.COM
INSTALLATION
SAFETY
INSTALLATION
11. Safety
Only qualified contractors should carry out the maintenance and
repair of this appliance.
11.1 General safety information
We guarantee trouble-free operation and operational reliability
only if the original accessories and spare parts intended for the
appliance are used.
11.2 Instructions, standards and regulations
Note
Observe all applicable national and regional regulations
and instructions.
12. Appliance description
This appliance is a wall mounted electric direct heater. This ap-
pliance is particularly suitable for heating rooms, such as work
rooms, kitchens, bathrooms, wash rooms etc.
12.1 Standard delivery
- Wall mounting bracket
- Fixing bracket
13. Preparations
13.1 Minimum clearances
≥10
≥100≥100
≥500
≥100 ≥100
D0000018481
14. Assembly
DANGER Electrocution
- If installing the appliance in rooms with a bath and/
or shower, take the relevant safety zone into ac-
count in accordance with the information on the ap-
pliance type plate.
- Install the appliance in such a way that switching
and control equipment cannot be touched by a per-
son in the bath or shower.
DANGER Fire
- Only fit the appliance to a vertical wall that is tem-
perature-resistant to at least 90 °C.
- Maintain minimum clearances to adjacent surfaces.
- Never install the appliance directly below a wall
socket.
f Check the hole distances for the wall mounting bracket in the
dimensioned drawing.
f Secure the wall mounting bracket with suitable fixing materi-
als. The horizontal and vertical slots in the wall mounting
bracket enable alignment if drilled holes are not completely
accurate.
f Hook in the appliance so that both top protrusions in the
back panel are inserted into the slots in the wall mounting
bracket.
f Secure the appliance with the fixing bracket and one screw
against unintentional unhooking. Hook the fixing bracket
from behind into the back panel.
15. Electrical connection
DANGER Electrocution
Carry out all electrical connection and installation work
in accordance with relevant regulations.
!
Damage to the appliance and environment
- Observe the type plate. The specified voltage must
match the mains voltage.
The cable must not touch the appliance.
Ensure the socket or junction box is at least 10 cm from the ap-
pliance.
Never install the appliance directly below a wall socket.
If a permanent connection is required, trim the cable (cut off the
plug) so that it is routed directly to the junction box.
In the case of a permanent connection, the appliance must be able
to be separated from the power supply by an isolator that discon-
nects all poles with at least 3 mm contact separation.
This appliance is unsuitable for fixed cables.
ENGLISH
WWW.STIEBEL-ELTRON.COM CK 20, CKZ 20, CKR 20, CKT 20 | 21
INSTALLATION
APPLIANCE HANDOvER
16. Appliance handover
Explain the functions of the appliance to users. Draw their atten-
tion in particular to the safety information. Hand over the operat-
ing and installation instructions to users.
17. Troubleshooting
The power cable must only be replaced by a qualified contractor
using original spare parts supplied by us.
18. Specification
18.1 Dimensioned connection drawing
i13
i32
b01
335
123
10
200
460
365
D0000018442
b01 Entry electrical cables
i13 Wall mounting bracket
i32 Fixing
18.2 Data table
CK 20 S CKZ 20 S CKR 20 S CKT 20 S
Part number 071793 071795 072633 230344
Electrical details
Connection output W 2000 2000 2000 2000
Phases 1/N/PE 1/N/PE 1/N/PE 1/N/PE
Rated voltage V 230 230 230 230
Frequency Hz 50 50 50 50
Dimensions
Height mm 460 460 460 460
Width mm 335 335 335 335
Depth mm 123 123 123 123
Weights
Weight kg 4,4 4,4 4,4 4,4
versions
Version 24 h time switch 60-minute short-time timer
Frost protection setting °C 7 7 7 7
IP-Rating IP13B IP13B IP13B IP13B
Protection class I I I I
Colour alpine white alpine white alpine white alpine white
values
Output stages kW 1,0 / 2,0
Setting range °C 5-30 5-30 5-30 5-30
Operating noise dB(A) 53 53 42/51 53
22 | CK 20, CKZ 20, CKR 20, CKT 20 WWW.STIEBEL-ELTRON.COM
INSTALLATION
SPECIFICATION
18.3 Wiring diagram CK 20 S
N1
R1
F1
>80 °C ±5 K
>80 °C ±5 K
F1
X1
X2
1
PE L N
2
M1
M
1 ~
R2
A1
26�07�31�0216
A1 Electric heater element assembly
F1 Overheating protection
M1 Fan
N1 Temperature controller
R1 Heating resistor
R2 Heating resistor
X1 Socket terminal
X2 Plug-in connection
18.4 Wiring diagram CKZ 20 S
26�07�31�0217
A1 Electric heater element assembly
F1 Overheating protection
M1 Fan
N1 Temperature controller
R1 Heating resistor
R2 Heating resistor
T1 Time switch
W1 Rocker switch
X1 Socket terminal
X2 Plug-in connection
ENGLISH
WWW.STIEBEL-ELTRON.COM CK 20, CKZ 20, CKR 20, CKT 20 | 23
INSTALLATION
SPECIFICATION
18.5 Wiring diagram CKR 20 S
6(1a)
5(1)
3(2a)
1(2b)
2(2)
26�07�31�0046
A1 Electric heater element assembly
F1 Overheating protection
M1 Fan
N1 Temperature controller
R1 Heating resistor
R2 Heating resistor
W1 Rocker switch
X1 Socket terminal
X2 Plug-in connection
18.6 Wiring diagram CKT 20 S
> 174°F ± 41°F
> 80°C ± 5K
ϑ
ϑ
> 174°F ± 41°F
> 80°C ± 5K
ϑ
1
3
2
4
6 5
1
2
N1
R1 R2
F1
F1
X1
X2
T1
M1
PE
L
N
A1
M
1
~
26�07�31�0215
A1 Electric heater element assembly
F1 Overheating protection
M1 Fan
N1 Temperature controller
R1 Heating resistor
R2 Heating resistor
T1 60 minute time switch
X1 Socket terminal strip
24 | CK 20, CKZ 20, CKR 20, CKT 20 WWW.STIEBEL-ELTRON.COM
WARRANTY
ENVIRONMENT AND RECYCLING
Warranty
For warranty conditions please see following pages.
Environment and recycling
We would ask you to help protect the environment. After use,
dispose of the various materials in accordance with national
regulations.
WARRANTY | ENvIRONMENT AND RECYCLING
GUARANTEE | ENvIRON-
MENT AND RECYCLING
Stiebel Eltron Warranty for Hand Dryers & Space Heaters –
Models HTE, ULTRONIC, CNS, CK & CK Z.
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N.
82 066 271 083) of 6 Prohasky Street, Port Melbourne, Victoria,
3207 (“we”, “us” or “our”).
The warranty
2. This warranty applies to Stiebel Eltron Hand Dryers and
Space Heaters – Models HTE 4, HTE 5, ULTRONIC, CNS 100,
CNS 150, CNS 200, CNS 250, CK 20S and CKZ 20S (the “unit”)
manufactured after 1 May 2015.
3. Subject to the warranty exclusions we will repair or replace,
at our absolute discretion, a faulty component in your unit
free of charge if it fails to operate in accordance with its
specifications during the warranty period.
4. If we repair or replace a faulty component to your unit under
this warranty, the warranty period is not extended from the
time of the repair or replacement.
5. The warranty period commences on the date of purchase of
the unit. Where the date of purchase is not known, then the
warranty period will commence 2 months after the date of
manufacture.
6. The warranty period for a unit is shown in the table below.
Component Warranty period
All components 5 years from the date of
purchase of the unit.
Your entitlement to make a warranty claim
7. You are entitled to make a warranty claim if:
7.1. you own the unit or if you have the owner’s
consent to represent the owner of the unit;
7.2. you contact us within a reasonable time of
discovering the problem with the unit;
How you make a warranty claim
8. To make a warranty claim you must provide us with the
following information:
8.1. The model number of the unit;
8.2. A description of the problem with the unit;
8.3. The name, address and contact details (such as
phone number and e-mail address) of the owner;
8.4. The address where the unit is installed and the
location (e.g. in living room);
8.5. The serial number of the unit;
8.6. The date of purchase of the unit and the name of
the seller of the unit;
8.7. The date of installation of the unit where
appropriate;
8.8. A copy of the certificate of compliance when the
unit was installed where appropriate.
9. The contact details for you to make your warranty claim are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 6 Prohasky Street, Port Melbourne,
Victoria, 3207
Telephone: 1800 153 351
(8.00 am to 5.00 pm AEST Monday to Friday)
Contact person: Customer Service Representative
E-mail: service@stiebel.com.au
10. We will arrange a suitable time with you to inspect and test
the unit.
Warranty exclusions
11. We may reject your warranty claim if:
11.1. The unit was not installed by registered and
qualified tradespeople, where required.
11.2. The unit was not installed and commissioned:
(a) in Australia;
(b) in accordance with the Operating and
Installation Guide; and
(c) in accordance with the relevant statutory
and local requirements of the State or
Territory in which the unit is installed.
11.3. The unit has not been operated or maintained in
accordance with the Operating and Installation Guide.
11.4. The unit does not bear its original Serial Number
or Rating Label.
11.5. The unit was damaged by any or any
combination of the following:
(a) normal fair wear and tear;
(b) connection to an incorrect power supply;
(c) connection to faulty equipment, such as
faulty circuit breaker;
(d) accidental damage;
(e) act of God, including damage by flood,
storm, fire, lightning strike and the like;
(f) wiring not to AS3000 Standards
11.6. The unit was damaged before it was installed
e.g. it was damaged in transit.
11.7. An unauthorised person has modified, serviced,
repaired or attempted to repair the unit without our
consent.
11.8. Non genuine parts other than those
manufactured or approved by us have been used on
the unit.
12. We may charge you:
12.1. for any additional transport costs if the unit is
installed more than 30 kilometres from our closest
authorised service technician.
12.2. for the extra time it takes our authorised service
technician to access the unit for inspection and
testing if it is not sited in accordance with the
Operating and Installation Guide and not readily
accessible for inspection.
12.3. for any extra costs of our authorised service
technician to make the unit safe for inspection.
13. You must ensure that access to the unit by our authorised
service technician is safe and free from obstruction.
14. Our authorised service technician may refuse to inspect and
test the unit until you provide safe and free access to it, at your
cost.
15. If we reject your warranty claim in accordance with clause
11, we may charge you for our authorised service technician’s
labour costs to inspect and test the unit.
16. In order to properly test the unit we may remove it to
another location for testing.
Australian Consumer Law
17. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a
major failure.
18. The Stiebel Eltron warranty for the unit is in addition to
any rights and remedies you may have under the Australian
Consumer Law.
Deutschland
STIEBEL ELTRON GmbH & Co. KG
Dr.-Stiebel-Straße 33 | 37603 Holzminden
Tel. 05531 702-0 | Fax 05531 702-480
www.stiebel-eltron.de
Verkauf Tel. 05531 702-110 | Fax 05531 702-95108 | [email protected]
Kundendienst Tel. 05531 702-111 | Fax 05531 702-95890 | ku[email protected]
Ersatzteilverkauf Tel. 05531 702-120 | Fax 05531 702-95335 | [email protected]
Irrtum und technische Änderungen vorbehalten! | Subject to errors and technical changes! | Sous réserve
d‘erreurs et de modifications techniques! | Onder voorbehoud van ver
g
issin
g
en en technische wi
j
zi
g
in
g
en! |
Salvo error o modificación técnica! | Excepto erro ou alteração técnica | Zastrzeżone zmian
y
techniczne i
ewentualne błęd
y
| Om
y
l
y
a technické změn
y
j
sou v
y
hrazen
y
! | A muszaki változtatások és tévedések
j
o
g
át
fenntartjuk! |
Отсутствие ошибок не гарантируется. Возможны технические изменения.
| Chyby a
technické zmeny sú vyhradené! Stand 8969
Australia
STIEBEL ELTRON Australia Pty. Ltd.
4/8 Rocklea Drive | Port Melbourne VIC 3207
Tel. 03 9645-1833 | Fax 03 9645-4366
www.stiebel.com.au
Austria
STIEBEL ELTRON Ges.m.b.H.
Eferdinger Str. 73 | 4600 Wels
Tel. 07242 47367-0 | Fax 07242 47367-42
www.stiebel-eltron.at
Belgium
STIEBEL ELTRON bvba/sprl
't Hofveld 6 - D1 | 1702 Groot-Bijgaarden
Tel. 02 42322-22 | Fax 02 42322-12
www.stiebel-eltron.be
China
STIEBEL ELTRON (Guangzhou) Technology
Development Co., Ltd.
Rm 102, F1, Yingbin-Yihao Mansion, No. 1
Yingbin Road
Panyu District | 511431 Guangzhou
Tel. 020 39162209 | Fax 020 39162203
www.stiebeleltron.cn
Czech Republic
STIEBEL ELTRON spol. s r.o.
K Hájům 946 | 155 00 Praha 5 - Stodůlky
Tel. 251116-111 | Fax 235512-122
www.stiebel-eltron.cz
Denmark
Pettinaroli A/S
Mandal Allé 21 | 5500 Middelfart
Tel. 06341 666-6 | Fax 06341 666-0
www.stiebel-eltron.dk
Finland
STIEBEL ELTRON OY
Kapinakuja 1 | 04600 Mäntsälä
Tel. 020 720-9988
www.stiebel-eltron.fi
France
STIEBEL ELTRON SAS
7-9, rue des Selliers
B.P 85107 | 57073 Metz-Cédex 3
Tel. 0387 7438-88 | Fax 0387 7468-26
www.stiebel-eltron.fr
Hungary
STIEBEL ELTRON Kft.
Gyár u. 2 | 2040 Budaörs
Tel. 01 250-6055 | Fax 01 368-8097
www.stiebel-eltron.hu
Japan
NIHON STIEBEL Co. Ltd.
Kowa Kawasaki Nishiguchi Building 8F
66-2 Horikawa-Cho
Saiwai-Ku | 212-0013 Kawasaki
Tel. 044 540-3200 | Fax 044 540-3210
www.nihonstiebel.co.jp
Netherlands
STIEBEL ELTRON Nederland B.V.
Daviottenweg 36 | 5222 BH 's-Hertogenbosch
Tel. 073 623-0000 | Fax 073 623-1141
www.stiebel-eltron.nl
Poland
STIEBEL ELTRON Polska Sp. z O.O.
ul. Działkowa 2 | 02-234 Warszawa
Tel. 022 60920-30 | Fax 022 60920-29
www.stiebel-eltron.pl
Russia
STIEBEL ELTRON LLC RUSSIA
Urzhumskaya street 4,
building 2 | 129343 Moscow
Tel. 0495 7753889 | Fax 0495 7753887
www.stiebel-eltron.ru
Slovakia
TATRAMAT - ohrievače vody s.r.o.
Hlavná 1 | 058 01 Poprad
Tel. 052 7127-125 | Fax 052 7127-148
www.stiebel-eltron.sk
Switzerland
STIEBEL ELTRON AG
Industrie West
Gass 8 | 5242 Lupfig
Tel. 056 4640-500 | Fax 056 4640-501
www.stiebel-eltron.ch
Thailand
STIEBEL ELTRON Asia Ltd.
469 Moo 2 Tambol Klong-Jik
Amphur Bangpa-In | 13160 Ayutthaya
Tel. 035 220088 | Fax 035 221188
www.stiebeleltronasia.com
United Kingdom and Ireland
STIEBEL ELTRON UK Ltd.
Unit 12 Stadium Court
Stadium Road | CH62 3RP Bromborough
Tel. 0151 346-2300 | Fax 0151 334-2913
www.stiebel-eltron.co.uk
United States of America
STIEBEL ELTRON, Inc.
17 West Street | 01088 West Hatfield MA
Tel. 0413 247-3380 | Fax 0413 247-3369
www.stiebel-eltron-usa.com
A 128685-38395-8973
4<AMHCMM=cigifd>
