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13
Troubleshooting
TROUBLE SHOOTING GUIDE
Before carrying out any of the following service checks, unplug the unit from the mains.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Power indicator blue light
is off or does not work.
•
Humidifier is not plugged into
the power outlet or the plug may
be loose or the power outlet is
not switched on.
•
Check the power cord is connected to a
power outlet and turned on, then press the
power on button.
•
No, or insufficient water in the
tank.
•
Fill the water tank.
The mist has a strange
odour.
•
When the humidifier is first
used, there may be some residual
odour that should dissipate.
•
This is normal for first use. If the smell
does not dissipate, check water quality
as below.
•
Water in the tank may be dirty or
stagnant.
•
Clean the water tank and refill with fresh,
clean water.
•
Mineral scale has built up in the
water inlet basin.
•
Clean as per instructions.
•
Essential oil.
•
If using the aroma feature, check that
the essential oil used is not the cause of
the odour and/or too much oil has been
added.
Abnormal noise.
•
Vibration in the water basin
because the water level is too low.
•
Fill the water tank with clean water.
The volume of the mist is
too low.
•
Mineral scale has built up in
the water inlet basin and/or the
nozzle.
•
Clean as per instructions.
Mist is leaking out from
area surrounding the
mist nozzle.
•
Mineral scale has built up in
the water inlet basin and/or the
nozzle.
•
Clean as per instructions.
•
The cover is not sitting correctly.
•
Ensure the cover has been fitted correctly.
Mist is leaking from
between the water tank
and water base.
•
Mineral scale has built up in the
water inlet basin or the nozzle.
•
Clean as per instructions.
•
Water tank is not sitting correctly
on base.
•
Ensure water tank has been fitted on the
base correctly.
Discolouration on the
heating element.
•
This is normal.
•
The element should be cleaned regularly,
however, discolouration that cannot be
removed is normal with use.
Lights and beeps on
the unit continue for a
short time after being
disconnected from power.
•
This is normal.
•
Residual energy will fade in a few
seconds.
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