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Troubleshooting
Picture Issues
115
Testing the picture
Sound and Noise Issues
119 Testing the sound
Channel and Broadcast Issues
External Device Connectivity Issues
Network Issues
Anynet+ (HDMI-CEC) Issues
Remote Control Issues
Apps
Media Files
Voice Assistant Issues
Other issues
Diagnosing TV operational issues
Getting Support
133
Getting support through Remote Management
133
Finding the contact information for service
133
Requesting service
FAQ
The TV Screen does not Display Properly
134
When the TV screen does not display properly
The TV does not Turn On
141 When your TV does not turn on
The Picture is Distorted, or No Sound Comes Out of the
Sound Bar
147 When the TV does not connect with an external device
properly
Internet Access is not Available
152
When the TV can't connect to the Internet
There is No Sound or the Speakers are Making an Odd Sound
157
When no sound comes out of the TV, or the sound is
breaking up
The Remote Control does not Work
164 When the remote control does not work
Updating the Software
169
Updating to the latest TV software
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