Cybex 12100 BACK EXTESNION VR3

User Manual - Transcript

• Page 1: VR3 Back Extension Owners Manual Strength Systems Part Number 121009994 L wwwcybexintlcom
• Page 2 - English - : Cybex and the Cybex logo are registered trademarks of Cybex International Inc VR3 and its mark are registered trademarks of Cybex International Inc DISCLAIMER Cybex International Inc makes no representations or warranties regarding the contents of this manual We reserve the right to revise this document at any time or to make changes to the product described within it without notice or obligation to notify any person of such revisions or changes Copyright 2014 Cybex International Inc All rights reserved Printed in the United States of America 10 Trotter Drive Medway MA 02053 5085334300 FAX 5085335183 wwwcybexintlcom 121009994 L August 2014 Table of Contents Safety Safety Guidelines and Practices 3 Anchoring Equipment 3 Facility Safety Precautions 3 User Safety Precautions 4 Warnings and Cautions 6 Label Placement 7 Assembly Machine Specications 8 Choosing and Preparing a Site 8 Tools Required 9 Assembly Procedure 9 Exercise Intended Use14 Instructions 14 Maintenance Warnings 15 Daily Procedures15 Weekly Procedures 17 Yearly Procedures 20 Cable Adjustment 21 Belt Adjustment 22 Customer Service Product Registration 23 Contacting Service 23 Ordering Parts23 Return Material Authorization RMA24 Damaged Parts 24
• Page 3 - English - : Cybex Owners Manual Safety Safety Guidelines and Practices Read the Owners Manual carefully before assembling servicing or using the equipment Owner must comply with all safety guidelines in this manual It is also the owners responsibility to instruct users on the safe and proper operation of the equipment and to properly display any and all warning labels and instructional placards All users should read these labels and placards before using equipment WARNING Death or serious injury could occur if the following safety precautions and instructions are not followed Anchoring Equipment Owner should not allow equipment to be used until it is properly anchored as described below To maximize stability and eliminate rocking tipping or falling over equipment must be anchored to a solid level surface utilizing all anchoring holes provided Fasteners must have a minimum of 500 lbs tensile capacity Cybex recommends 38 grade 2 bolts or better A minimum pull force of 220 lbs100 kgs is required for each anchor position If leg frames do not contact surface DO NOT pull down with anchors Shim any leg or frame not in contact with surface using at washers Due to the wide variation of ooring on which machines may be anchored or installed consult with a qualied and licensed contractor to ensure proper anchoring and installation Facility Safety Precautions Do not allow anyone including trainers to use equipment in a manner other than that shown on the warning labels and instructional placards located on every machine Do not install equipment on an uneven surface The solid level surface should not deviate more than 18 over a 10 distance or as dened and required by local building and architectural codes
• Page 4 - English - : Cybex Owners Manual It is the responsibility of the facility ownerowner of the equipment to ensure that there is appropriate clearance around each machine to allow for safe use and passage In compliance with the ADA American Disabilities Act there must be clear floor space of at least 30 by 48 inches and be served by an accessible route for at least one of each type of exercise equipment If the clear space is enclosed on three sides eg by walls or the equipment itself the clear space must be 36 by 48 inches All other machines must have a clear floor space of 23 for all access point on the machine unless shown in the Owners Manual The dimensions stated in the assembly instructions of this manual include the maximum foot print in use dimensions All equipment should be used in a supervised accesscontrolled area Do not allow equipment to be used by children 12 and under Supervise disabled and children 13 and older The owner should ensure that regular inspection and maintenance checks as detailed in this manual are performed Keep a log of all maintenance and repair activities Each day before use the owner should inspect the equipment If there are any loose or worn components such as belts cables grips pulleys or any missing damaged labels or placards the owner should x any deciencies before they allow the equipment to be used Use only Cybex components to maintain and repair the equipment Display the Facility Safety Sign so it is visible and prominent User Safety Precautions Owners must instruct users to DO the following Follow all warning labels and instructional placards when using equipment Insert weight pin completely before using selectorized equipment Consult a physician prior to commencing an exercise program If at any time during exercise you feel faint dizzy or experience pain stop and consult your physician Use a spotter for Free Weight equipment Owners must instruct users to NOT DO the following DO NOT pin weights on selectorized equipment in an elevated position or use the machine if found in this position DO NOT increase weight resistance on equipment by any means other than those provided by Cybex DO NOT wear loose or dangling clothing or jewelry while using equipment Stay clear of moving parts
• Page 5 - English - : Cybex Owners Manual DO NOT lean or pull on machine DO NOT use machine for support during stretching DO NOT attach resistance straps ropes or other means to equipment except those provided by the manufacturer for intended use on the equipment DO NOT exceed the maximum specied user weight DO NOT use if equipment appears damaged or inoperable upon inspection DO NOT use if guards are missing or damaged DO NOT remove any labeling from equipment
• Page 6 - English - : Cybex Owners Manual Warnings and Cautions Warning decals indicate a potentially hazardous situation that could result in death or serious injury if the precautions are not observed Caution decals indicate a potentially hazardous situation that could result in minor or moderate injury if the precautions are not observed The diagram following the decals show where each decal is located DECAL WARNING ENGLISH DE0000014 NOTE See Engineering Drawing DE000001X for specifications 11 OWATONNA MFG APPR TECH PUBS APPR DATE DATE REV DWG NO SCALE SIZE CHECKED BY DWG BY TITLE FINISH MATERIAL B SHEET OF EXCEPT AS NOTED GENERAL TOLERANCES 2 DECIMALS 03 3 DECIMALS 015 ANGLES 1 FEATURES SHOWN PERPENDICULAR OR PARALLEL SHALL BE SO WITHIN 1 REMOVE ALL BURRS BREAK SHARP EDGES 005010 R SURFACE FINISH INDICATED PER ANSI B4611985 GENERAL MACHINING DIMENSIONS IN INCHES DATE DATE REMOVE CARBURIZATION AND SCALE FROM LASER AND PLASMA CUT EDGES ALL MATERIAL MUST COMPLY TO EUROPEAN UNION DIRECTIVE 200295EC RoHS RESTRICTION OF HAZARDOUS SUBSTANCES DECAL CAUTION ENGLISH DE000005 NOTE See Engineering Drawing DE000005X 11 OWATONNA MFG APPR TECH PUBS APPR DATE DATE REV DWG NO SCALE SIZE CHECKED BY DWG BY TITLE FINISH MATERIAL B SHEET OF EXCEPT AS NOTED GENERAL TOLERANCES 2 DECIMALS 03 3 DECIMALS 015 ANGLES 1 FEATURES SHOWN PERPENDICULAR OR PARALLEL SHALL BE SO WITHIN 1 REMOVE ALL BURRS BREAK SHARP EDGES 005010 R SURFACE FINISH INDICATED PER ANSI B4611985 GENERAL MACHINING DIMENSIONS IN INCHES DATE DATE REMOVE CARBURIZATION AND SCALE FROM LASER AND PLASMA CUT EDGES ALL MATERIAL MUST COMPLY TO EUROPEAN UNION DIRECTIVE 200295EC RoHS RESTRICTION OF HAZARDOUS SUBSTANCES JKW 8162006 BB 101806 11 OWATONNA MFG APPR TECH PUBS APPR DATE DATE REV DWG NO SCALE SIZE CHECKED BY DWG BY TITLE FINISH MATERIAL B SHEET OF 1 1 EXCEPT AS NOTED GENERAL TOLERANCES 2 DECIMALS 03 3 DECIMALS 015 ANGLES 1 FEATURES SHOWN PERPENDICULAR OR PARALLEL SHALL BE SO WITHIN 1 REMOVE ALL BURRS BREAK SHARP EDGES 005010 R SURFACE FINISH INDICATED PER ANSI B4611985 GENERAL MACHINING DIMENSIONS IN INCHES DATE DATE REMOVE CARBURIZATION AND SCALE FROM LASER AND PLASMA CUT EDGES CAUTION DECAL ENGLISH 85000254 B ALL MATERIAL MUST COMPLY TO EUROPEAN UNION DIRECTIVE 200295EC RoHS RESTRICTION OF HAZARDOUS SUBSTANCES
• Page 7: Cybex Owners Manual Label Placement 8500025X DE000001X DE000005X
• Page 8 - English - : Cybex Owners Manual Assembly Machine Specifications Total Weight and Size VR3 Back Extension 12100 Standard Stack Weight Machine Dimensions at Rest Machine Dimensions in Use 550 Lbs 47 L x 40 W x 64 H 54 L x 41 W x 64 H 250 Kg 119 cm L x 102 cm W x 162 cm H 136 cm L x 105 cm W x 162 cm H Total Weight and Size VR3 Back Extension 12100 Heavy Stack Weight Machine Dimensions at Rest Machine Dimensions in Use 610 Lbs 47 L x 40 W x 64 H 54 L x 41 W x 64 H 277 Kg 119 cm L x 102 cm W x 162 cm H 136 cm L x 105 cm W x 162 cm H Maximum User Weight Maximum Training Weight 300 lbs135 kg 305 lbs138 kg Choosing and Preparing a Site Before assembling the unit verify the chosen site meets the following criteria Area is well lit and well ventilated Surface is structurally sound and properly leveled Free area for access to unit and emergency dismount Minimum clearance is 236 inches 06 meters Adjacent units may share the free area It is the responsibility of the facility ownerowner of the equipment to ensure that there is appropriate clearance around each machine to allow for safe use and passage
• Page 9 - English - : Cybex Owners Manual In compliance with the ADA American Disabilities Act there must be clear floor space of at least 30 by 48 inches and be served by an accessible route for at least one of each type of exercise equipment If the clear space is enclosed on three sides eg by walls or the equipment itself the clear space must be 36 by 48 inches All other machines must have a clear floor space of 23 for all access point on the machine unless shown in the Owners Manual The dimensions stated in the assembly instructions of this manual include the maximum foot print in use dimensions Area is not in the vicinity of high humidity such as in the vicinity of a steam room sauna indoor pool or outdoors This unit is designed to function normally in an environment with a relative humidity range of 30 to 75 Exposure to extensive water vapor chlorine andor bromine could adversely affect the electronics as well as other parts of the unit Area maintains an ambient temperature range of 50 F 10 C to 104 F 40 C degrees Tools Required 732 Allen wrench 18 Allen wrench Medium weight automotive engine oil Torque wrench 34 Wrench Assembly Procedure Two people will be required for this procedure Read and understand all instructions thoroughly before assembling this unit Check all items carefully If there is damage see the Customer Service section of this manual for proper procedure to return replace or reorder parts Verify parts list shown below Qty Part Number Description Diagram 4 12090322 Foot Pad 1 12000560 Decal Weight Plate 30290 OWATONNA MFG APPR TECH PUBS APPR DATE DATE REV DWG NO SCALE SIZE CHECKED BY DWG BY TITLE FINISH MATERIAL SHEET OF EXCEPT AS NOTED GENERAL TOLERANCES 2 DECIMALS 03 3 DECIMALS 015 ANGLES 1 FEATURES SHOWN PERPENDICULAR OR PARALLEL SHALL BE SO WITHIN 1 REMOVE ALL BURRS BREAK SHARP EDGES 005010 R SURFACE FINISH INDICATED PER ANSI B4611985 GENERAL MACHINING DIMENSIONS IN INCHES DATE DATE THIS NOTE REFERS TO ALL PLASTIC PARTS AND ASSEMBLIES CONTAINING PLASTICS RAW MATERIAL AND COMPONENTS ON SUBASSEMBLIES AND ASSEMBLIES MUST COMPLY WITH EUROPEAN DIRECTIVE RoHS 200295EC REMOVE CARBURIZATION AND SCALE FROM LASER AND PLASMA CUT EDGES 12000560 11 91405 REL DECAL WT PLATE 30 290 B 2 2 91605 BB NOTES 1 RIGHT HAND SIDE 40 POINT HELVETICA BOLD HORIZONTAL SCALE 80 TRACKING 50 2 LEFT HAND SIDE 48 POI NT FUTURA CONDENSED BOLD
• Page 10 - English - : Cybex Owners Manual Qty Part Number Description Diagram 11 4000C101 Weight Stack Plate Standard WEIGHT PLATE DETAIL LIGHT STACK 13000032 STANDARD STACK 96B 96A 14 plates 4700c070 A B 9 plates 4700c073 LIGHT STACK 13000030 STANDARD STACK 13000034 WEIGHT PLATE DETAIL LIGHT STACK 13000032 STANDARD STACK STANDARD STACK 13000035 STANDARD STACK 13000035 14 4000C101 Weight Stack Plate Heavy WEIGHT PLATE DETAIL LIGHT STACK 13000032 STANDARD STACK 96B 96A 14 plates 4700c070 A B 9 plates 4700c073 LIGHT STACK 13000030 STANDARD STACK 13000034 WEIGHT PLATE DETAIL LIGHT STACK 13000032 STANDARD STACK STANDARD STACK 13000035 STANDARD STACK 13000035 Move to desired location If Then If machine can be moved without adding or removing weight stacks Two people will be required for this procedure 1 Move to desired location 2 Remove the four shipping cones using a 34 socket or wrench 3 Attach foot pads to each foot of frame If Then If machine needs weight stacks removed before moving to desired location Two people will be required for this procedure 1 Do not remove middle BHSCS securing shroud to bottom bracket 2 Remove the two Button Head Socket Cap Screws BHSCS securing the bottom bracket to the frame sing a 18 Allen wrench 3 Remove the remaining BHSCS securing the back shroud to the frame 4 After the nal BHSCS is removed shroud will slide down to the oor with bottom bracket attached 5 Slide shroud out of machine 6 Slide spring loaded top guide rod cap down guide rod until cap is clear of frame If Then If machine needs weight stacks removed before moving to desired location 7 Slowly release grasp of guide rod cap 8 Guide rod cap contains a compression spring that will y if grasp is not released slowly 9 Remove guide rod cap and spring and set aside 10 Repeat above steps for opposite guide rod 11 Lean guide rods slightly outward away from machine to clear pulley DO NOT put excessive pressure on guide rods it will damage rod caps 12 Slide top weight up and out of the machine and set aside
• Page 11 - English - : Cybex Owners Manual Move to machine to the desired location 1 Remove the four shipping cones using a 34 socket or wrench 2 Attach foot pads to each foot of frame Securelyanchormachinetotheoor Cybex strongly recommends to maximize stability equipment must be secured to a solid level surface WARNING Anchoring equipment Cybex is not responsible for the actual anchoring of equipment Consult with a professional contractor Use fasteners having a minimum of 500 lbs tensile capacity 38 grade 2 bolts or better If legsframe does not contact surface DO NOT pull down with anchors Shim any leg or frame not in contact with surface using at washers Install weight plates 1 Install individual weight plates one at at time 2 Position each weight plate so wide edges of bushings face upward and narrow edges of bushings face downward CORRECT Wide bushing edge faces upward The narrow bushing edge must face downward WRONG 3 Install lifting post 4 Place springs and guide rod caps on guide rods 5 Compress guide rod caps and align guide rod caps with weight frame holes and secure in place 6 Guide rod caps must snap or lock into weight frame holes Belt routing 1 Verify belt is routed through top of pulley bracket and then route end of belt down to the top weight 2 Lift top weight and verify that the position of the belt clamp on the top weight is aligned properly with the top pulley bracket
• Page 12 - English - : Cybex Owners Manual 3 Slide belt through slot in belt clamp 4 Verify belt and insert are installed properly Do not install the insert backwards Correct belt routing Wrong belt routing Stem Insert Stem Belt Insert Belt 5 Pull belt tight and secure belt to clamp with the two set screws 6 Torque set screws 300350 lbin 7 Place weight stack pin in each plate to verify proper installation 8 Simulate normal operation by lifting top weight up and down with out selecting any resistance 9 Place weight stack pin in each plate to verify proper installation 10 Lift top weight up and down simulating normal operation without selecting any resistance 11 Verify that the belt is moving smoothly and is routed straight from the top pulley bracket to the the weight belt clamp 12 Turn the Increment Weight Adjusting Knob to select 0 lbs or 0 kg Install back shroud 1 Place shroud into position 2 Starting at the bottom replace the two BHSCS to secure bottom support bracket to the shroud 3 Install but do not tighten remaining BHSCS securing shroud 4 Tighten all BHSCS Install weight plate decals 1 Peel off back side of decal making sure that the decals remain attached to the front sticker Front Back
• Page 13 - English - : Cybex Owners Manual 2 Insert a guide pin through each hole of the template A guide pin can be anything that ts through the weight stack hole such as a weight stack selector pin 3 Align decal and rub it onto weight plates 4 Remove front side leaving decals adhering to weight plates 340 1530 340 1530 Guide Rod Weight Stack Pounds Kilograms Verify proper operation
• Page 14 - English - : Cybex Owners Manual Exercise Intended Use The intended commercial use of this machine is to aid exercise and improve general physical tness Instructions Read and understand all instructions and warnings prior to using this machine in the Safety section of the Owners Manual All adjustment points on the machine have yellow handles or knobs Set Up 1 Adjust foot bar for a bend at the knees 2 Extend legs to keep back rmly against pad while keeping a slight bend at the knee Movement 1 Push upper back into the back pad while arching back over lumber pad CAUTION Use only in manner depicted To avoid serious injury use equipment only as describe in placards located on each machine Back Extension Motions Developed Trunk Extension Muscles Used Erector Spinae and the Deep Spine Extensors START FINISH
• Page 15 - English - : Cybex Owners Manual Maintenance All preventive maintenance activities must be performed on a regular basis Performing routine preventive maintenance actions can aid in providing safe troublefree operation of all Cybex equipment Cybex is not responsible for performing regular inspection and maintenance actions for your machines Instruct all personnel in equipment inspection and maintenance actions and also in accident reportingrecording Cybex representatives are available to answer any questions that you may have Warnings Read all warnings in this chapter WARNING For maintenance service and repair Must be performed by trained service personnel only Use only Cybex replacement parts Observe the following warnings WARNING Equipment hazard To avoid serious injury or death replace worn or damaged components immediately and keep the equipment out of use until repair is completed Daily Procedures When using strong cleaning agents such as rubbing alcohol or bleach it is advisable to rst test in an inconspicuous area Other cleaning agents may contain harsh or unknown solvents and are subject to formula changes by the product manufacturer without notice Should you desire to use other cleaning agents carefully try them in an inconspicuous area to determine potential damage to the material Never use harsh solvents or cleaners which are intended for industrial applications To clean stained or soiled areas a soft white cloth is recommended Avoid use of paper towels Cleaning products may be harmfulirritating to your skin eyes etc Use protective gloves and eye protection Do Not inhale or swallow any cleaning product Protect surrounding areaclothing from exposure Use in well ventilated area Follow all product manufacturers warnings Cybex and its vendors cannot be held responsible for damage or injuries resulting from the use or misuse of cleaning products
• Page 16 - English - : Cybex Owners Manual Clean Upholstery If Then Light Soiling 1 Prepare a solution of 10 household liquid soap and warm water 2 Apply with a soft damp cloth 3 If necessary apply a solution of liquid cleanser with a soft bristle brush 4 Dampen a clean soft cloth in water and wipe residue away MoreDifcultStains 1 Prepare a solution of 10 household bleach sodium hypochlorite and 90 water Dampen a soft white cloth in the solution 2 Rub gently on the stained area 3 Dampen a clean soft cloth in water and rinse area 4 If stains are still present a full strength household bleach may be used Allow bleach to puddle on the affected area or apply with a bleachedsoaked cloth for approximately 30 minutes Dampen a clean soft cloth in water and rinse area to remove any remaining bleach concentration MoreDifcultStainsAlternativeMethod 1 Dampen a soft white cloth with rubbing alcohol 2 Gently rub stained area 3 Dampen a clean soft cloth in water and rinse area Restoring Luster 1 Apply a light coat of furniture wax for 30 seconds 2 Lightly rub area using a clean white cloth Clean Frames Wipe down all frames using a mild solution of warm water and car wash soap Be sure to dry thoroughly AVOID acid or chlorine based cleaners and also cleaners containing abrasives as these could scratch or damage the equipment Clean Chrome Clean chrome tubes rst using chrome polish and then using a car wax seal Neutral cleaners with a pH between 55 and 85 are recommended Be sure to dry thoroughly AVOID acid or chlorine based cleaners and also cleaners containing abrasives as these could scratch or damage the equipment
• Page 17 - English - : Cybex Owners Manual Guidelines for cleaning front panel Use clean soft cloths or sponges for application of cleaners and again for washing and rinsing Follow up each application with warm water rinse DO NOT use abrasives or high alkaline cleaners DO NOT leave cleaners on for long periods wash immediately DO NOT apply cleaners in direct sunlight or at elevated temperatures DO NOT use scrapers squeegees or razors DO NOT clean with gasoline Compatible Cleaners and Detergents Formula 409 Top Job Joy Palmolive Windex with Ammonia D To Minimize Fine or Hairline Scratches Mild automotive polish applied and removed with a soft clean cloth will help ll scratches Suggested Polishes Johnson Paste Wax Mirror Glaze 10 Plastic Polish by Mirror Bright Polish Co Novus Plastics Polish 1 2 By Novus Inc Weekly Procedures Inspect All Nuts and Bolts Tighten all loose nuts and bolts as required
• Page 18 - English - : Cybex Owners Manual WARNING Equipment hazard To avoid serious injury or death replace worn or damaged components immediately and keep the equipment out of use until repair is completed Inspect cables and belts Inspect all cables and belts for wear or damage and proper tension When inspecting cables and belts run ngers on the cable or belt paying particular attention to bends in cables and attachment points The following conditions may indicate a worn cable Cables Condition of Cable Diagram A tear or crack in the cable sheath that exposes the cable A kink in the cable A curled sheath Necking A stretched cable sheath
• Page 19 - English - : Cybex Owners Manual Belts Condition of Belt 3D View 3D or Side View Peeling of the belts skin Wave in belt Belt is necked down narrow section Replace belt if any section is over 132 03 narrower than the rest of belt Examine edge of belt both sides Replace belt if any section is narrower than the rest Cracks or splits One or more strands of kevlar is hanging out or if there is a signicant amount of frayed kevlar
• Page 20 - English - : Cybex Owners Manual CAUTION Worn handles Do not use handles if less then 18 of material remains on edge Replace all worn handles immediately Inspect bars and handles for wear paying particular attention to tab area connection points Attachment Hole Replace bar if less than 18 of material remains to the edge Inspection Action Inspect bars and handles for wear paying particular attention to tab area connection points Replace all worn handles immediately Inspect snap links for proper latching indicates wear Replace all loose or worn grips immediately Inspect all labeling for readability including instructional placards warning and caution decals Replace all worn labeling immediately Inspect all weight stacks for proper alignment and operation Correct all improper alignment and operation issues immediately Inspect guide rods for lubrication Wipe Weight Stack Guide Rods clean over entire length Lubricate with a light coat of medium weight automotive engine oil Yearly Procedures Replace all cables and belts annually
• Page 21 - English - : Cybex Owners Manual Cable Adjustment Tools Required 916 Wrench 2 Four types of cable tension adjustment are used on Cybex Strength Systems Cable Adjustment Description Diagram Jam Nut Adjustment This type of adjustment uses a jam nut and a tension adjustment nut at the cable cam end as the primary adjustment The other end of the cable usually contains a roll pin adjustment Tension Adjustment Nut Jam Nut Rod End Adjustment This type of adjustment uses a socket head cap screw SHCS securing a cable rod end bearing to the machine Primary adjustment is by turning the rod end bearing The other end of the cable usually contains a roll pin cable adjustment Cable End Jam Nut Cable Rod End Bearing SHCS Nylon Locknut Roll Pin Adjustment This type of adjustment uses a roll pin and series of holes in the weight stack top weight connector Top Weight Connector Roll Pin Cam End Adjustment This type of adjustment uses an adjustment bolt on the pulley bracket Loosen nut and rotate cam bolt to adjust cable Nut Cam Bolt Adjustment
• Page 22 - English - : Cybex Owners Manual Belt Adjustment Tools Required 732 Wrench Torque wrench lbsin Belt Adjustment Action Loose Belt 1 Using a 732 Allen wrench loose set screws 2 Pull belt tight 3 Secure belt in place with set screws 4 Torque set screws to 300350 lbin 5 Verify that the belt is moving smoothly and is routed straight from the top pulley bracket to the to weight belt clamp
• Page 23 - English - : Cybex Owners Manual Customer Service Product Registration To register product do the following 1 Visit wwwcybexintlcom 2 Locate Product Registration in the Support section 3 Fill out form completely 4 Click the Submit button to register product Contacting Service Hours of phone service are Monday through Friday from 830 am to 600 pm Eastern Standard Time For Cybex customers living in the USA contact Cybex Customer Service at 8884629239 For Cybex customers living outside the USA contact Cybex Customer Service at 5085334300 or fax 5085335183 Email address internationaltechhelpcybexintlcom Find information on the web at wwwcybexintlcom To contact us online go to wwwcybexintlcom Ordering Parts To order parts online go to wwwcybexintlcom To speak with a customer service representative call 8884629239 for customers living within the USA or 5085334300 for customers outside the USA The following information located on the serial number decal will assist our Cybex representatives in serving you Unit Serial Number Product Name and Model Number Part Description and Part Number if you have it All parts can be found on the web at wwwcybexintlcom Shipping Address Contact Name Include a description of the problem In addition to your shipping address and contact name your account number is helpful but not required You may also fax orders to 5085335183
• Page 24 - English - : Cybex Owners Manual Return Material Authorization RMA The Return Material Authorization RMA system is used when returning material for placement repair or credit The system assures that returned materials are properly handled and analyzed Follow the following procedures carefully Contact your authorized Cybex dealer on all warrantyrelated matters Your local Cybex dealer will request a RMA from Cybex if applicable Under no circumstances will defective parts or equipment be accepted by Cybex without proper RMA and an Automated Return Service ARS label Please contact Cybex Customer Service for the return of any item that is defective Provide the technician with a detailed description of the problem you are having or the defect in the item you wish to return Provide the model and serial number of your Cybex equipment At Cybexs discretion the technician may request that you return the problem parts to Cybex for evaluation and repair or replacement The technician will assign you a RMA number and will send you an ARS label The ARS label and the RMA numbers must be clearly displayed on the outside of the package that contains the items to be returned Include the description of the problem the serial number of the equipment and the name and address of the owner in the package along with the parts Merchandise returned without an RMA number on the outside of the package or shipments sent COD will not be accepted by the Cybex receiving department Damaged Parts Materials damaged in shipment should not be returned for credit Shipping damages are the responsibility of the carrier UPS Federal Express trucking companies etc Apparent Damage Upon receipt of your shipment check all items carefully Any damage seen with a visual check must be noted on the freight bill and signed by the carriers agent Failure to do so will result in the carriers refusal to honor your damage claim The carrier will provide you with the required forms for ling such claims Concealed Damage Damage not seen with a visual check upon receipt of a shipment but notices later must be reported to the carrier as soon as possible Upon discovery of the damage a written or phone request to the carrier asking them to perform an inspection of the materials must be made within ten days of the delivery date Keep all shipping containers and packing materials as they will be needed in the inspection process The carrier will provide you with an inspection report and the necessary forms for ling a concealed damage claim Concealed damage claim is the carriers responsibility