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20
TROUBLESHOOTING
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems
at an early stage. If your washer does not function properly or does not function at all, check the following
before you call for service:
Problem Possible Causes Solutions
Thumping
sound
Heavy wash loads may produce a
thumping sound.
Washer load may be out of
balance.
This is normal. If sound continues, washer is probably out of balance.
Stop and redistribute wash load.
Pause the cycle and redistribute the load.
Vibrating
noise
Packaging materials were not
removed.
Wash load may be unevenly
distributed in the tub.
Not all leveling feet are resting
firmly and evenly on the floor.
Floor not rigid enough.
See the UNPACKING AND REMOVING SHIPPING MATERIAL section in the
installation instructions.
Pause the cycle and redistribute the load.
See Leveling the Washer in the Installation Instructions.
Make sure that the floor is solid and does not flex.
See Flooring in the Installation Requirements.
Excessive
sudsing
Too much detergent or incorrect
detergent.
HE detergents are formulated specifically for High-Efficiency washers
and contain suds reducing agents. Only use detergent
with the High-Efficiency (HE) logo.
Water
leaking
Inlet hose connection is loose at
faucet or washer.
House drain pipes are clogged.
Drain hose has come out of drain
or is not inserted far enough.
A large item such as a pillow or
blanket is above the top of the
tub.
Check hoses for leaks, cracks and splits.
Check and tighten hose connections.
The washer pumps out water very rapidly.
Check for water backing up out of the Drain pipe during drain. If water is
seen coming out of the drain, check for proper drain hose installation and
check for Restrictions in drain. Contact a plumber to repair drain pipe. Tie
drain hose to inlet hose or standpipe to prevent it from coming out during
drain. For smaller drain pipes, insert the drain hose into the pipe as far as
the drain hose flange. For larger drain pipes, insert the drain hose into the
pipe 1-2 in. past the flange . Stop the washer and check the load. Make sure
the load does not crest above the top edge of the tub.
Rattling and
clanking
noise
Foreign objects, such as keys,
coins, or safety pins, may be in
tub or pump.
Stop washer, check tub and drain filter for foreign objects.
If noise continues after washer is restarted, call for service.
Wrinkling
Washer not unloaded promptly.
Washer overloaded.
Hot and cold water inlet hoses
are reversed.
ALWAYS remove items from the washer as soon as the cycle is complete.
The washer can be fully loaded, but the tub should not be tightly packed
with items. The lid of the washer should close easily. Hot water rinse can
set wrinkles in garments. Check the inlet hose connections.
Staining
Washer was not unloaded
promptly.
Clothes were not properly sorted.
ALWAYS remove items from the washer as soon as possible
after the cycle is complete. ALWAYS wash dark colors
separately from light colors and whites to prevent discoloration. NEVER
wash heavily soiled items washed with lightly soiled items.
Wash cycle
time is
longer than
usual
The washer automatically adjusts
the wash time for the amount of
laundry, water pressure and other
operating conditions.
This is normal. The washer adjusts cycle time automatically to provide
optimal results for the selected cycle.
The time remaining shown in the display is only an estimate. Actual time
may vary.
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