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26 - ENGLISH
TROUBLESHOOTING
Problem What to do
Headphones don’t
turn on
• Power on the headphones (see “Powering on/o” on page 9).
• Charge the battery.
Headphones don’t
pair with Bluetooth®
device
• On your Bluetooth
®
device:
– Turn the Bluetooth feature on and then o.
– Delete your Bose
®
SoundSport
®
headphones from the Bluetooth list
on your device. Pair again.
• Move your Bluetooth device closer to the headphones and away from
any interference or obstructions.
• Pair a dierent Bluetooth device (see page 18).
• Visit: global.bose.com/support/ssw to see how-to videos.
• Clear the headphone pairing list: Power o the headphones. Press
and hold the Power/Bluetooth button for 10 seconds until you
hear “Bluetooth device list cleared.” Delete your Bose SoundSport
headphones from the Bluetooth list on your device. Pair again.
Headphones
don’t pair with
NFC-enabled device
• Make sure your Bluetooth device supports NFC.
• Unlock your device and turn on the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your Bluetooth device to the
back of the inline remote.
No sound
• Power on the headphones and charge the battery.
• Increase the volume on your headphones and Bluetooth device.
• Press the Power/Bluetooth button to hear the connected device. Make
sure you are using the correct device.
• Move your Bluetooth device closer to the headphones and away from
any interference or obstructions.
• Use a dierent music source.
• Pair a dierent Bluetooth device (see page 18).
• If two Bluetooth devices are connected, pause the first device and play
the other device.
• If two Bluetooth devices are connected, move the devices within range
of the headphones (30 ft. or 10 m).
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