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Troubleshooting
X Error message
X What to do when...
Message Cause/Remedy
Low Battery!
The batteries are weak. Replace them with four new AAA alkaline batteries. Do not use old and new batteries together or mix alkaline
batteries with other battery types.
Full!
You have already entered the maximum number of characters allowed (80 characters for regular text, or 50 characters for DECO MODE).
No Text!
• You tried to print a text file when there is no data stored in the memory.
• You pressed when no text is entered.
• You pressed when no text is entered.
• You tried to select [Copies] when no text is entered.
• You pressed when no text is entered in the text entry screen of DECO MODE.
Line Limit!
You tried to enter a third line by pressing (Maximum printable lines is two).
Invalid!
You selected an invalid number for [Label Length].
Text Limit!
• The text length exceeds the selected label length.
• The text length exceeds 7.8" (200mm) when you set [Label Length] to [Auto] in DECO MODE.
• If you select the minimum label length (1.2"/30mm), some frame types (Leaf or Star) do not allow you to enter additional text.
Cooling XXX
If the print head becomes too hot, your label maker stops printing and automatically starts to cool down. The cool down time is displayed.
When the print head is cool, printing automatically continues. Do not touch the label maker while cooling.
Problem Solution
The display stays blank after you have turned on
the label maker.
•
Check that you installed the batteries correctly with the positive and negative ends in the correct position.
• If the batteries are weak, replace them with four new AAA alkaline batteries. Do not use old
and new batteries together or mix alkaline batteries with other battery types.
The label maker does not print, or the printed
characters are not formed correctly.
• Check that you have inserted the tape cassette correctly.
• If the tape cassette is empty, replace it.
• Check that you closed the cassette cover correctly.
The label maker's settings have cleared on its own.
• The batteries may be weak. Replace them with four new AAA alkaline batteries. Do not use
old and new batteries together or mix alkaline batteries with other type batteries.
• When power is disconnected for more than three minutes, all text, format settings, and any
text files stored in the memory are cleared. Language and Unit settings are also cleared.
A blank horizontal line appears through the printed
label.
There maybe some dust on the print head. Remove the tape cassette and use a dry cotton
swab to gently wipe the print head with an up-and-down motion.
The label maker has “locked up” (that is, nothing happens
when you press a key, even though the label maker is on.)
See “Resetting the label maker”.
The power turns off when you try to print.
• The batteries may be weak. Replace them with four new AAA alkaline batteries. Do not use
old and new batteries together or mix alkaline batteries with other battery types.
• Check that you inserted the batteries correctly.
The tape does not feed correctly or the tape gets
stuck inside the label maker.
• Remove the M tape from the label maker and ensure the tape feeds under the tape guides.
• You used the cutter lever while printing. Do not touch the cutter lever while the message
“Printing…” or “Feeding…” is displayed.
All text and format settings must be cleared to
create a new label.
Press while holding down , or go into Function mode and select .
To change language setting
See “Initial Settings”.
Specifications
See the attached “Supplies and Accessories Guide” for more information of tape variation.
Dimensions:
(W × D × H)
Approx. 6.14" × 4.37" × 2.40"
(Approx. 156 × 111 × 61mm)
Power supply: Four AAA alkaline batteries (LR03)
Weight: Approx. 0.6 lb. (Approx. 250 g)
(without batteries and tape cassette)
Tape cassette: Brother P-touch M tape widths: 0.35" (9mm),
0.47" (12mm)
Should you encounter any problems with your product, please do not return your product to the store!
After referring to the User’s guide, if you still need assistance, contact Brother Customer Service at:
Voice: 1-877-BROTHER
Web: www.brother-usa.com
Fax: 1-901-379-1210
If you need to locate a service center, please call
1-877-BROTHER or visit www.brother-usa.com